Solgari is delighted to announce the appointment of Stephen Breen as CISO

Solgari is excited to welcome Stephen Breen, Head of Technical Consulting in Waystone Compliance Solutions, as the CISO (Chief Information Security Officer) stepping into a key leadership role to maintain and drive forward the company’s information and data security posture.

Stephen is an extremely motivated, energised and driven Information Security professional. He has over 20 years of experience working in various Information and Cyber Security leadership roles, where he has managed and led teams of all sizes and disciplines. Throughout his career, he has successfully worked with Executive Management Teams in industries such as Financial Services, Government, Online Gaming, Telecoms and Technology.

Commenting on his position Stephen said, “My role in Solgari provides me with the opportunity to secure and design best in class technology. Pushing the boundaries, asking the hard questions and continually improving our offerings are my key success factors. Solgari is full of driven people who are constantly striving to ensure that companies can communicate and collaborate using a technology that is easy to use and easily integrates with other platforms.”

Ed Grant, Solgari COO added, “I am delighted to welcome Stephen to the Solgari team as we enter the next stages of our growth plan. Stephen will play a crucial role in ensuring that the right security and governance practices remain in place and evolve in pace with the company’s growth.”

About Solgari:

Solgari provides Contact Center as a Service and All-channel business communication technology, enabling our customers to have better conversations with clients, contacts and colleagues. A Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications, Solgari’s solutions integrate seamlessly with Microsoft Teams, Microsoft Dynamics 365 and the Power Platform.

Solgari supports customers across Healthcare, Financial Services, Manufacturing, Retail, Utilities and Non-Profit in addressing all business communications from customer care, contact tracing, sales, marketing, internal support, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions.

Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

Solgari for Microsoft Teams

Solgari for Microsoft Dynamics 365

Solgari Contacts

Vincent Kelly – Head of Marketing

vincent.kelly@solgari.com

Stephen Breen – CISO

stebreen@waystone.com

Microsoft Teams and Unified Communications: An Overview

While looking for the perfect unified communications solution for your business, you may not have included Microsoft Teams in your research shortlist. If you thought that Teams doesn’t qualify as UC, you aren’t alone; many businesses adopted it as part of a broader suite of comms applications and therefore think of it as a tool that needs complementing by other applications. But, if you’re looking to get incredible bang for your buck from your UC, it might be time to take a fresh look at Teams and reframe the way you think about it.

This blog details everything you should know about how Microsoft Teams can facilitate unified communications and why it delivers the best value on the market.

 

What is a Unified Communications Solution? 

A Unified Communications Solution brings communication, collaboration, messaging, meetings, telephony, mobility, whiteboarding, workflow configurations, video, and audio into a single solution.

 

Why businesses benefit from Unified Communications 

We’ve covered this in depth already! With an array of communications applications on the market that promise to facilitate better collaboration and break down barriers to effective communication, why are businesses seeking to unify communications into a single solution? 

Single-use platforms, like Zoom or Slack, do a great job of making it possible to work in new ways. However, because they’re not designed from the ground up to complement and enable a Unified Communications strategy, in some cases they can even create additional communications silos and negatively affect existing ways of working.  

In contrast, when using Microsoft Teams, organisations can open up new ways of working and enhance existing ways of working. Together, these outcomes become the value lever for better collaboration, improved efficiency and productivity, greater agility, and more

teams

 

A fresh look at Microsoft Teams and Unified Communication

You’re likely well aware of the many incredible Teams features, which include: 

By unifying these features into one interface, MS Teams delivers exceptional value and powerful collaboration capability – possibly the best on the market. Additionally, integrating Solgari for Microsoft Teams, turns it into a true, all-singing-and all-dancing contact center as a service platform integrated with a company’s internal communication channels. 

Teams becomes a comprehensive platform with all the necessary functionality to streamline processes, manage remote teams effectively, facilitate flexible working, and keep your entire workforce connected and productive no matter where or when they work. And essentially, it will enable you to open up effective new ways of working and improve existing ways of working. 

There are several other reasons Microsoft Teams is a Unified Communications Solution:

It’s big on integrations 

Because Microsoft Teams partners with peers and competitors to enable native integrations, you can expand Microsoft Teams to meet your specific communication requirements without investing in on-premise infrastructure. Instead, you can use additional subscription-based, scalable services without fracturing your communications infrastructure.

Solgari for Microsoft Teams enables fast, intelligent, compliant all-channel communications via voice, video, chat, SMS, and fax, all in Microsoft Teams. It enables a broad range of industry-specific use cases that traditionally rely on a contact center operation, such as patient engagement, retail eCommerce support, post-sale remote service in Manufacturing, and enabling the bank branch of the future within the Financial Services sector. 

If you’re looking to simplify your communications infrastructure and create the conditions for your workforce to communicate and collaborate seamlessly, take a look at Solgari’s advanced features and see how we can help. Or request a demo to see our powerful solution in action. 

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The Top 5 Ways to Optimise Productivity with a CRM

You already use your Customer Relationship Management (CRM) system to enhance your understanding of potential partnerships and strengthen your relationship with existing clients. But did you know that you can also harness the potential of your CRM to improve productivity across different areas of your business?

It’s not only your sales and marketing team that will benefit from innovative CRM solutions like Microsoft Dynamics, Salesforce, Zendesk and HubSpot; customer service, HR, supply chain and partner management teams all stand to benefit.

So, once you’ve established the customer management benefits of your CRM solution, how can you leverage it to promote productivity? Here are five key uses you may have never considered before.

 

Automate tasks in your sales workflow

Creating a sales workflow is one of the key stages of any sales process, mapping out the stages required to close. Automating repetitive tasks helps to drive efficiency and improve employee productivity by minimising the time spent on administrative tasks. You can use your CRM to automatically send personalised emails to keep prospects warm, change the owner of a deal when it progresses to the next stage, create follow up tasks when contacts are added, or import contact information.

Additionally, you can use your CRM to automate monitoring and management services. You can track contact engagement against specific metrics like the number of emails opened. You can then monitor your pipeline and establish an automated flagging system when a deal spends too long without contact. Automating these stages helps to ensure that the sales deal continues to progress as it should, without expending excessive manpower on monitoring.

 

Promote collaborative deals

Many CRM systems allow your team to work on deals collaboratively, increasing the likelihood that the sale will complete. Microsoft Dynamics and Salesforce both allow you to mention other users in comments, allowing them to easily identify where their assistance is needed and jump straight into work.

More and more CRMs have record tagging capabilities that assist with categorising views, lists and dashboards, making it easier and more efficient for other users to find necessary information for deals.

 

CRM productivity

 

Enhance understanding of customers

Every deal requires a clear picture of customer behaviours and needs. Your CRM can provide detailed insights to support the sales qualification process. You can evaluate key trends such as how demographic data relates to deal size, the average time it takes to close a deal by persona, and common reasons for lost deals. This helps your sales team to assess and rectify any issues with their pipeline, reinforce personas and inject productivity back into the qualification process.

 

Identify potential risks and opportunities

CRM dashboards offer a unified view of essential information and business performance. Key reports and insights are accessible at your fingertips, helping you to identify issues and understand areas that need improvement. On your dashboard, you should pin key insights such as leads and deals by source, the number of deals in your pipeline, the average size of each deal, the average time it takes to close a deal, and your closing ratio.

Based on the trends that emerge, you will be able to identify any potential risks to your business, such as your conversion rates dropping at a particular stage, or your average deal rate falling. This unparalleled insight will allow you to make the necessary changes to prevent these risks from becoming problematic and disruptive to your operations – or to recognise and act upon key opportunities to enhance your sales process.

 

Integrate your CRM with other tools

Integrating your CRM with other powerful tools will enhance its existing capabilities and boost productivity. One of the most essential areas that can be optimised by third-party tools or applications is communication. Without effective client communication, your business will struggle to make successful strides forward. As communication is the backbone of your business, you should strive to make it as seamless and efficient as possible. That’s where a solution like Solgari comes in.

Solgari is a Cloud-based communications solution that integrates with your existing CRM solution. Without ever leaving your CRM window you can communicate with clients through any channel of your choice, including voice, video, chat, SMS, WhatsApp and social media. You can eliminate the time-consuming, distracting need to switch between different windows and systems: Solgari delivers an all-channel communication endpoint directly into your CRM screen, enabling the highest speed to value.

With a range of other impressive functions, including industry-specific automation, compliance out-of-the-box, and a golden unified data source for powerful analytics, Solgari adds extensive value to your CRM.

 

To discover more about how Solgari can optimise the effectiveness of your CRM solution and increase the productivity of your business, get in touch with one of our representatives today. The key to transformative communication is just a few clicks away.

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Solgari achieves the Cyber Essentials certification

Cyber Essentials is a UK government-backed scheme that helps companies of all sizes shield themselves against a wide range of the most common cyber-attacks. The Cyber Essentials scheme is one of the services provided by the National Cyber Security Centre (NCSC) whose goal is to help make the UK the safest place to live and work online.

Solgari, Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the Dynamics 365 All Channel Communications Solution, is delighted to announce that we recently achieved the Cyber Essentials certification.  We are committed to taking the necessary steps to ensure that our customers, partners, staff and data are protected against cyber threats.

The Cyber Security Breaches Survey for 2021 found that four in ten businesses (39%) reported having cyber security breaches or attacks in the last 12 months. The recent pandemic has forced more firms to adopt digital and cloud services leaving them more vulnerable to cyber-attacks. The Cyber Essentials certificate adds another layer of industry best practice, complementing Solgari’s secure call recording and archiving, as well as out-of-the-box compliance with PCI DSS, MiFID II, FCA, SEC, GDPR and Ireland’s Central Bank requirements.

We are committed to helping our staff identify common cyber security vulnerabilities. The risk of cyber attacks remains a serious threat to companies across the world and at Solgari we fully understand the importance of implementing these layers of protection.

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across HealthcareFinancial Services, Manufacturing, Retail, Utilities and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

Solgari Contacts

Vincent Kelly – Head of Marketing

vincent.kelly@solgari.com

John Opabola – Support Manager

john.opabola@solgari.com

Solgari welcomes Myles Richardson as VP of Partner and Customer Success – Asia Pacific

Solgari is excited to welcome Myles Richardson as VP of Partner and Customer Success for the APAC and ANZ regions. Myles will be responsible for our growing partner network and maximising the tangible business impact of Solgari Converse on our customers’ contact center, Sales, Marketing and Customer Service activities. Myles joins Solgari with over 20 years of technology and business leadership, with recent C-suite leadership roles in Transportation, Telecommunications and Financial Services.

Commenting on his appointment, Myles said, “The opportunity to join Solgari during this period of growth is a fantastic opportunity to help develop our products exceed customer expectations. I am looking forward to working with our Partners and Customers across Asia Pacific to deliver value in lightning-quick time and successfully execute on business strategy.”

Solgari CEO, John Colgan, said, “Solgari are committed to providing our customers and partners with the ultimate duty of care and are pleased to further demonstrate this with the addition of Myles. We are aware of the opportunity in the Asian Pacific region and we are confident that Myles will help us further our advancements into these markets.”

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Utilities and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts

Sue Bridger – VP Sales Asia Pacific

sue.bridger@solgari.com

Myles Richardson – VP of Partner and Customer Success – Asia Pacific

myles.richardson@solgari.com

Solgari & Companial join forces to address the CCaaS opportunity in SMB

Solgari is delighted to be partnering with Companial to bring full-function contact center as a service (CCaaS) solutions to Small and Medium Business customers across the world. 

Customers today expect every business and brand they interact with to provide seamless communication experiences that blend and leverage every channel they prefer. The Small and Medium Business market globally is a tremendous opportunity for Solgari to deliver transformative CCaaS solutions that bring these firms closer to their end customer. To achieve this, Solgari is delighted to launch our partnership with Companial, formerly QBS Group, the leading Dynamics 365-focussed marketplace for this thriving community and the technology partners that serve it.

The Dynamics 365 agents, resellers and experts who populate the Companial marketplace work tirelessly to enable the SMB community with all of the benefits of Microsoft Dynamics 365 and the Power Platform. The partnership between Solgari and Companial brings our industry-leading CCaaS technology, Solgari Converse, into play – ensuring that SMBs have the tools and techniques to compete at the highest level and deliver enterprise-grade experiences without enterprise-level operational burden or implementation projects.

The business impact of Solgari’s technology on SMB customers is proven and established:

Commenting on Solgari’s value proposition for the SMB market, Solgari VP Sales and Partnerships EMEA, Joe Leberte, said, “All-channel engagement solutions are becoming a critical part of a business owners’ bare necessities, like accounting software, website, CRM, etc. The technical baseline has evolved and Solgari is committed to enabling these firms to stay competitive in the digital customer experience landscape the world has evolved to.

“Solgari is empowering our customers to be able to utilize the perfect level of automation for their business needs. By leveraging Solgari our SMB’s enable their end customers to become super users who only need to be routed to an in-person agent as necessary. We let technology do the heavy lifting and relieve the pressure the customer experience creates by utilizing automated communication flows, do more with less.”

Partnering with Companial allows Solgari to access the market’s leading network of Microsoft Resellers and ultimately opens doors to small businesses across Europe. This demonstrates our commitment to the backbone of Europe’s economy and we are delighted to support them in delivering better, more engaging and valuable customer experiences.#

Solgari Contacts

Joe Leberte – VP Sales EMEA

joe.leberte@solgari.com

Companial Contacts

Herman van Leeuwen – VP Innovation

herman.vanleeuwen@companial.com