In October 2021, Gartner released their latest Magic Quadrant for Unified Communications as a Service, Worldwide. This quadrant ranks various communication companies’ completeness of vision against their ability to execute effectively. Microsoft, Solgari’s strategic partner, was ranked at the top right position, highlighting them as a leader in the market.
According to Gartner, Unified Communications as a Service (UCaaS) is a cloud-based service that delivers meetings, telephony, messaging, software apps, communication APIs and SDKs and related services such as QoS and monitoring.
Gartner have named Microsoft a leader in Unified Communications as a Service primarily due to the huge upsurge in the adoption of Microsoft Teams, and the related benefits of the platform.
With nearly 250 million monthly Teams users, it is perhaps no surprise that the adoption of Teams for telephony is beginning to surge too. Gartner note the 80 million monthly active Teams Phone users (a number that has rapidly expanded since the launch of this integration) as evidence of the strength of their evolving PTSN calling plans.
Over the course of the past year, Microsoft have introduced new and exciting features into Teams Phone. These include spam call identification, Apple CarPlay support and the ability to seamlessly transfer calls between devices, including computers and mobile devices. Microsoft have also introduced a ‘better together’ device experience, enabling your Teams devices to complement each other better – you can now call, mute, unmute or end a call on any device with Teams downloaded.
At Solgari, this represents a very exciting opportunity, as Solgari for Microsoft Teams enhances and extends Teams Phone capabilities and brings it fully into a contact centre paradigm.
Microsoft Teams has also seen some significant announcements in this period, which help to facilitate stronger, more effective communication for businesses operating using a remote working model. Microsoft have introduced new features to aid remote presentations. PowerPoint Live in Microsoft Teams allows presenters to lead a meeting with full access to their speaker notes, slides, meetings and participants, while participants are able to view the slides at their own pace. It’s the best of both worlds for everyone.
The perfect companion to this feature is Presenter Mode, which allows you to alter how your video feed and content appear to the meeting participants. This can help to make your content more engaging for all involved. With additional features such as Speaker Coach (AI that guides your presentations pace and style), Dynamic View (which intelligently arranges the view of your meeting for the most optimal user experience) and automatic lighting corrections, Microsoft Teams has proven itself as a standout presentation platform.
At Solgari, we understand the importance of powerful communication, and recognise the standout tools on the market that facilitate this for users. Solgari integrates natively with both Microsoft Teams and Microsoft Dynamics 365. As a premium tier partner in Microsoft’s Business Applications ISV Connect Program, Solgari optimises Microsoft Teams, extend its already impressive features with voice, video, chat, SMS, WhatsApp and social media.
To find out more about how Solgari helps to provide the ultimate Unified Communications as a Service solution, book a demo with one of our experts today.