Solgari Automated Phone & SMS Survey Solution for Dynamics 365 Customer Voice available on Microsoft AppSource

Dublin & Seattle – 17th May 2021 – Solgari, a Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the All-Channel Communications Solution for Microsoft Dynamics 365, and Microsoft have collaborated to deliver an Automated Phone and SMS Survey Solution for Dynamics 365 Customer Voice.

Solgari’s goal is to make business communications easy and consistent, regardless of the customer’s preferred channel, and provided seamlessly as part of Dynamics 365 and the Power Platform. Over the last year Solgari has met increased demand for automated communication solutions from Dynamics 365 customers to handle contact tracing in healthcare, PCI DSS compliant payments in financial services, product order and delivery in manufacturing.

Building on that approach,  Solgari for Dynamics 365 Customer Voice is now released on Microsoft AppSource built on top of the latest Dynamics 365 Customer Voice Solution to enable a business to easily capture customer, prospect, citizen, staff & student feedback. Dynamics 365 Customer Voice can now be launched through SMS or voice to reach the targeted audience, using text to speech to ask the questions, capturing the verbal answers, and using speech to text to write the results back to Dynamics 365.

Customer Benefits

Typical Use-Cases

Speaking about the collaboration, Vance Harris, CTO at Solgari mentioned, “the launch of Solgari for Dynamics 365 Customer Voice allows customers to acquire real-time information on any staff, citizen, customer or prospect survey. It shows yet again how Microsoft partner with ISVs to deliver solutions that can offer such powerful outcomes to customers.’

Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. said, “We’re happy to welcome Solgari to Microsoft AppSource, which gives our partners great exposure to cloud customers around the globe. Microsoft AppSource offers partner solutions such as Solgari for Dynamics 365 Customer Voice to help customers meet their needs faster.”

If you are interested in these customer outcomes, please review our 3-minute video and request the solution on Microsoft AppSource at Solgari for Dynamics 365 Customer Voice or contact us directly.

Solgari Contacts

Louis Doré – Americas
louis.dore@solgari.com

+1 855 304 0022 (x 310)

Dan Bozean – EMEA
dan.bozean@solgari.com

+353 1 246 1130 (x 311)

Paul Mulvenna – APAC
paul.mulvenna@solgari.com

+61 1800 728 103 (x 316)

Solgari, Microsoft Premium ISV, announce strategic partnership with VeriPark

Enhancing your customer experience with all channel banking & insurance solutions.

23 April 2021: VeriPark, a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite, and Solgari, the all-channel, cloud-based, business communications solution, announce a partnership across sales and product integration.

This partnership is developed to address the acceleration of digital transformation for financial institutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day and bring the promise of digital transformation to life.

With the help of VeriPark’s end-to-end and seamless customer experience solutions, and Solgari’s communications capabilities across voice, SMS, video, chat and social, financial institutions now have the ability to drive consistent, engaging and compliant interactions with their customers across all channels.  All of which is leading to more personalized insights, and placing customers at the core of their digital transformation and innovation.

“This is an exciting partnership between Solgari and VeriPark, both Microsoft Premium Tier and Inner Circle Biz Apps ISVs. There are massive synergies between Microsoft ISVs, leading to great customers service solutions, rapid digital deployment and operations efficiencies and I see our partnership being a prime example of what is possible in the financial services industry.” –  John Colgan, CEO at Solgari

We very much welcome this partnership. Together, we can provide comprehensive industry-specific scenarios for the financial sector. Solgari’s state-of-the-art communications capabilities across all channels, combined with VeriPark’s digital banking & insurance solutions, will enable financial institutions to deliver admirable customer journeys in digital and assisted channels. We are looking forward to accelerate our partnership with Solgari.” – André Huynen, Strategic Alliances Director at VeriPark

About VeriPark
VeriPark is a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United Kingdom, Europe, Canada, United States, Asia, Africa and the Middle East, VeriPark is helping financial institutions to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination and Next Best Action solutions.

About Solgari
Solgari is a  Microsoft Business Applications ISV Connect Partner and also a Business Applications Inner Circle Partner, providing a Full Stack Cloud Communications and Contact Center solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, and multi-channel needs. It helps companies,  to increase efficiencies, meet all related compliance requirements, and to delight customers wishing to engage on their preferred communications channel.

For more information please contact:
Solgari:
john.colgan@solgari.com
barkha.chandra@solgari.com

Find Solgari on AppSource

Veripark:
catherine.vanmarsenille@veripark.com
andre.huynen@veripark.com

Find VeriPark on AppSource

Solgari, Microsoft Premium ISV, announce strategic partnership with Hitachi Solutions India

Dublin & Chennai – 10th March 2021 – Solgari, Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the  Dynamics 365 All Channel Communications Solution, and Hitachi Solutions India Pvt. Ltd, one of the leading Microsoft Dynamics 365 Partners in India, today announced their strategic partnership. 

Solgari works with strategic Microsoft partners to bring their carrier, cloud communications and contact centre capabilities to Dynamics 365 customers globally. Hitachi Solutions India is a leader in providing industry solutions based on Microsoft Dynamics 365 Finance & Operations, Microsoft Dynamics CRM, Microsoft Azure and Power Platform. Hitachi Solutions provides its customers with configurable industry solutions. 

Speaking about the partnership, Ed Grant, COO at Solgari mentioned Solgari is working with Hitachi Solutions in UK, Germany, France, Singapore and the US and we are delighted tlaunch this partnership with the team in India. Through our Premium Tier Biz Apps ISV Connect Partnership with Microsoft, we are working closely with the Indian Dynamics 365 sales team and generating significant potential for our partnership with Hitachi Solutions India.” 

Kazutaka Ota CEO Hitachi Solutions India commented India has a great potential for Omni Channel Customer Service Solutions, our partnership with Solgari will enable us to address this opportunity and deliver enterprise-class Customer Service Solutions to our customers in India. 

 Key customer outcomes:  

Businesses in the following verticals use the solution: 

About Hitachi Solutions India 

Hitachi Solutions is a recognized global business application consulting firm and trusted provider of vertical industry solutions built on Microsoft Dynamics, Microsoft Azure, and Microsoft Power Platform. Hitachi provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance using industry leading practices. In India, they have offices in Hyderabad, Bengaluru, Pune and head office in Chennai. 

Hitachi is successfully running multiple projects in India while bringing value to its customers with close support from its strategic technology partners. Hitachi Solutions offers Microsoft Dynamics 365 ERP and CRM, eCommerce Solution, Field Service, Loyalty Management Solution, Location Intelligence Solution, Sales Force Automation, Contact Center, Advanced Analytics and Managed Services. 

Hitachi Solutions is engaged and offers expertise in multiple industries and business functions. Currently, they have +30 individual developed industry specific solutions, +400 customer references worldwide and +3,000 Microsoft-focused experts. Hitachi Solutions also offers solutions in industries such as Retail, Manufacturing, Professional Services and Financial Services. 

For more information, please visit Hitachi Solutions India. 

Hitachi India Contacts  

Harpreet Singh Rooprai – Senior Director
hrooprai@hitachisolutions.com 

About Solgari 

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and delight customers who wish to engage on their preferred communications channel. 

If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2-minute video Dynamics 365 All-Channel Solution. 

Solgari Contacts 

Paul Mulvenna – Head of Asia Pacific
dan.bozesan@solgari.com 

Edward Grant – COO
edward.grant@solgari.com 

 

 

 

 

 

Simple and Solgari announce partnership, empowering all channel marketing and communications.

All channel marketing is a beautiful thing.

Dublin & London, 21st January 2021: Simple MRM Ltd, the simplest platform to optimise brand value and customer experience, and Solgari, the all-channel, cloud-based, business communications solution, announce a partnership across sales and product integration.

This partnership is founded on the idea that the promise of integrated marketing is delivered by empowered, consistent messaging across all channels. The most effective marketing organisations understand, coordinate and repeat all-channel communications at pace.

By combining Simple’s governance, coordination and visibility of the overarching marketing effort with Solgari’s insight and communication execution across all channels including voice, video. SMS and social, marketers are able to work consistently across all channels, to understand and improve the impact of their campaigns, to ensure channel readiness, and crucially, to ensure brand compliance, message effectiveness and the best customer experience,

“We’re excited to add Solgari’s industry leading multi-channel execution capabilities to Simple. Their strengths in complex communications and compliance in addition to our shared Microsoft technical foundation makes Solgari a natural partner and a big value add for our customers.”
Aden Forrest, CEO Simple

Simple is dedicated to providing marketing and communications teams the ability to optimise their brand experience across all customer touchpoints. We do this by aligning people, processes and technology to deliver your marketing and communications plans, associated activities and insight.

“We’re delighted to be partnering with fellow Microsoft ISV, Simple.  They are helping organizations transform their marketing efforts and customer experience, which is highly complementary to our own solution, so we’re looking forward to a long and fruitful relationship.  Our collaboration really highlights the power of the Microsoft ISV ecosystem globally”
Edward Grant, COO Solgari

Solgari’s suite of software applications enable all-channel, all-device, all-location communications. Empower your people with access to all the communications and collaboration functionality they need through their desktop and mobile devices. Increasing efficiency, effectiveness and freedom.

For more information please contact:
Solgari:
rob.hennelly@solgari.com
henry.lynch@solgari.com

Simple:
ben.keith@simple.io
nick.trower@simple.io

Find Solgari on AppSource
Find Simple on AppSource

Solgari and Pump announce strategic recruitment sector partnership

The opportunity will be focused on the recruitment sector where Pump is a Microsoft preferred solution on the AppSource and part of Microsoft’s Business Applications ISV Connect program.

Dublin & London – 12th January 2021 – Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, and Pump, Microsoft ISV partner in the UK, today announced their partnership to address the fast-growing demand for flexible and scalable recruitment solutions.

Solgari works with leading Microsoft partners to bring their carrier, cloud communications and contact centre capabilities to Dynamics 365 customers globally. Colleague Software, as a Microsoft Cloud Service Provider, provides the best-in-class platforms and productivity services for a mobile-first, cloud-first world, which makes them an important strategic partner in the region.

Speaking about the partnership, Ed Grant, COO at Solgari, commented “Colleague Software have a long-standing record of delivering excellence to the recruitment in the UK. With their Pump for Microsoft Dynamics 365 solution, there are fantastic synergies between our solutions that can drive outstanding digital outcomes for recruitment companies. It’s a vertical that Solgari has a lot of experience in and we are delighted to partner with Louis and the Pump team.”

Louis Welcomme, Product Director at Pump, added “Solgari was recommended to us by our friends at Microsoft as the only all-channel communications solution on the Microsoft Dynamics 365 platform. Like ourselves, Solgari is part of Microsoft’s Business Application’s ISV Connect Program, is a Microsoft preferred solution, and is committed to continuously innovating with the best of Microsoft’s technologies – including AI Sentiment analysis of transcribed calls. As both Solgari and Pump sit on the same platform, Solgari can easily be introduced to our recruitment clients, without a need for complex integration or implementation. We’re very much looking forward to working with Solgari.”

Key customer outcomes:

 

About Pump

Pump is built on more than 25 years experience of developing and supporting recruitment ATS and CRM systems at Colleague Software, combined with Microsoft’s revolutionary technological advances and an Agile approach to working in a consultative partnership with customers.

Their vision is to help recruitment businesses delight customers, manage change and continuously improve using the industry’s only platform that has what it takes to build business applications for modern digital transformation – the Microsoft Cloud. Microsoft harmonizes the interests of end users, developers and IT better than any competing ecosystem or platform, empowering your people and organisation to achieve more.

They are part of the Microsoft’s Business Applications ISV Connect program, Pump is listed on Microsoft’s AppSource, and are able to provide Microsoft licenses as a direct Cloud Solution Provider.

For more information, please visit Pump.

Pump & Colleague Software Contacts

Louis Welcomme – Product Director
louis.welcomme@colleaguesoftware.com

 

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2-minute video Dynamics 365 All-Channel Solution.

Solgari Contacts

Dan Bozesan – Head of Sales
dan.bozesan@solgari.com
FR:      +353 (89) 231 8439

Rob Hennelly – Head of Product Marketing
rob.hennelly@solgari.com
IE:       +353 (87) 766 5234