SA Technologies, global Microsoft Gold Partner and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.
All-Channel Cloud Solution integrated with Microsoft Dynamics 365 powering digital transformation & automatic compliance across financial services, ecommerce & retail.
SANTA CLARA/LONDON – 25th March 2019 –Solgari, the provider of All-Channel Cloud Communications Services, and SA Technologies, the global Microsoft Gold Partner for Dynamics 365, today announced their partnership to bring Solgari’s Dynamics 365 Omni-Channel Solution to SA Technologies Banking, Financial Services & Insurance (‘BFSI’) & Retail customers.
Solgari provides financial services, retail & eCommerce customers in 40 countries All-Channel Communications – including voice, WebRTC video, chat & SMS – in the cloud, while automatically addressing compliance requirements through a per user per month SaaS model. The solution is available as the Dynamics 365 Omni-Channel solution through Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution
As a global Microsoft ISV, Solgari partners with the leading Microsoft partners who are developing transformational customer cloud solutions. SA Technologies has a proven record of building highly scalable, world-class consulting processes that deliver tremendous customer results across BFSI and retail, including cutting edge cloud solutions built on Dynamics 365 – SA Technologies Microsoft Dynamics 365 Solutions .
Opportunity for Dynamics 365 Financial Services & Retail Customers:
Solgari – Dynamics 365 All-Channel Solution Features:
Raj Talukdar, Director – MS Projects of SA Technologies, remarked “the delivery of Solgari’s compliant, all-channel cloud service inside Dynamics 365 using Channel Integration Framework provides an all-in solution that is heavily in demand across some of our key verticals such as financial services & retail. Solgari is an ISV that is solving the key needs of customer communications and this is a great partnership opportunity for both of our companies.”
Tamara Phelan, Global Alliances Head at Solgari added, “Partnering with SA Technologies brings our Dynamics 365 All-Channel Solution right to the heart of the verticals that have many issues in delivering digital transformation across their customer communications. Raj and the team have a first hand view of the customer need & the track record that will allow us to jointly deliver brilliant customer solutions.””
The solution is available for a 2 week trial on Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution Microsoft AppSource or please contact email@example.com for more information.
About SA Technologies
SA Technologies Inc. is one of the few full-service providers which caters to almost all the industries. SA Technologies’ strong organizational skills, in-depth business process knowledge and technical expertise in implementation services including iOT project experience make them one of the unique partners who can achieve the business objectives for clients with maximum operational efficiency. SA Tech’s strength is in D365 Customer Engagement including PSA and FSA, Unified Operations (AX) and Business Central. SA Technologies (SAT) is one of the leading IT Consulting Companies based out of Santa Clara, CA and serving the clients for more than 16 years in North America, APAC, Middle East and India. We have a proven record of building highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries across the globe. With more than 700 employees at over 6 locations worldwide, we generated $ 25 million of sales revenues in 2018.
We will continue to focus our efforts on steadily improving our technologies and services while actively developing new markets in order to continue expanding our business going forward.
For more information, please visit SA Technologies.
SA Technologies Contacts
Shaji Nanu – Microsoft Practice Director
US: +1 408-724-9776
Solgari provides Compliant, All-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.
Solgari’s integrated cloud software service provides all the business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.
Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.
For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race
Tamara Phelan – Head of Partnerships & Alliances
US +1 855 304 0022 x 313
Canada: +1 647 477 0415 x 313
UK +44 808 238 9594 x 313
Ireland +353 1 246 1130 x 313
France: +33 170 770 335 x 313
Germany: +49 69 222 222 514 x313
+44 (0)20 7403 6900
2016 – The Year of the Cloud Contact Centre
2016 will undoubtedly be “the” year of the cloud contact centre. Organisations have identified a move to cloud based contact centre solutions as a key means of driving company growth and gaining competitive advantage. A cloud based contact centre holds the key to finally achieving automated processes, accelerating response times and achieving a complete, transparent view of customer satisfaction and team performance.
In a recent study from Research and Markets, it was forecast that the global market for cloud contact centre solutions will be worth $14.71 billion (£10.36 billion) by 2020. This equates to average annual growth rates of 25.7% across the next 4 years. However it is anticipated that 2016 will see the most significant level of growth with update of cloud contact centre technology expected to increase by 30%.
The study from Research and Markets highlighted three particular reasons behind the increased demand for cloud contact centre technology.
Cloud contact centres integrate intelligently with core IT and CRM systems. The Solgari cloud contact centre platform is integrated with most mainstream CRM vendors such as Microsoft Dynamics, Salesforce and Bullhorn as well as a wide array of ERP and data analytics providers.
This end-to-end intelligence and enhanced control ensures a contact centre team can deliver a superior level of customer service. They have immediate access to complete customer data and insights. Contact centres rely on the integrated analytics and reporting to help identify any issues, improve call quality and ensure sure customers receive the best experience. Furthermore, the intelligence of the cloud contact centre platform ensures each call is directed to the right personnel.
Reduced lead times, improved call quality and a more personalised customer service = happier customers.
“Solgari’s cloud contact centre provides us with a single, integrated communications system across all our offices, enabling us to better handle and direct customer calls.”
Barry Finnegan, Director, Sheehy Residential Lettings
Flexibility and scalability is essential for business growth. Contact centres require a solution that can be easily scaled according to business performance. With a cloud contact centre solution, companies need only pay for the features and functionality you require at any given time. Features and functionalities are modular and available on demand.
Cloud based contact centres empower organisations with the ability react more quickly to short-term spikes in business growth. The scalability also makes long-term planning a much easier task. You’ll no longer have to estimate future demand years or even months in advance as cloud technology ensures unlimited scalability.
By moving to the cloud, an organisation can avoid large upfront investments in infrastructure and vendor licensing. Cloud contact centre solutions have zero capital costs. They utilise the power of cloud technology so there’s no need for expensive on-site engineers, or complex system set-ups. Your business communications costs make the move from CAPEX to OPEX costs.
Cloud contact centre services are delivered on a subscription basis. The ability to subscribe to only the functionality and features you actually need has enabled Solgari cloud contact centre customers to reduce communications costs by at least 40%.
“In any given month we communicate with more than 20,000 people. Now, thanks to the Solgari cloud contact centre, we do that more intelligently and more efficiently than before, and, amazingly, at a fraction of the cost.”
Brian Minto, Contact Centre Manager, L-EV8 Marketing
By the end of 2016, it’s estimated that almost 1.89 million contact centre agents worldwide will be utilising cloud contact centre applications. With 3 incredibly compelling reasons to make the switch, will 2016 finally be the year your organisation move its contact centre to the cloud?