CIOs around the world have expressed a clear intention to move legacy IT infrastructure to private clouds or shared service centres within their companies, with stability, security and service level agreements often stated as the main reasons. But is the private cloud really the best option?
Management & Maintenance
A big drawback of the private cloud is that all the management, maintenance and updates are the responsibility of the company. Outsourcing IT to specialist cloud telephony and communications vendors, however, removes this burden and ensures key targets, such as security and usability, are always met. Cloud telephony services, for example, can decrease and expand depending on business needs. By managing these changes, as well as system upgrades and helpdesk access, cloud telephony providers enable businesses to spend more time on value-adding work.
Access to The Latest Technologies
While the private cloud is becoming a popular option as a way to safeguard the role of traditional IT, even with large budgets it’s unlikely that a company not specifically in the business of providing cloud services would match the investment and innovation of dedicated cloud vendors. One of the benefits of outsourcing to specialist cloud telephony and cloud contact centre vendors is the ability to try out the latest technology without having to find additional resources that could be spent on other business-growing activities. Indeed, there are countless cloud innovations and most companies simply don’t have the time or skills required to investigate, develop and test new cloud communications technologies.
For those concerned about security, it’s worth noting that cloud telephony and cloud contact centre providers have stringent regulations they must comply with, such as the PCI Data Security Standard (PCI DSS), and their success depends on their ability to keep customers’ data safe. Outsourced cloud telephony and cloud contact centres compensate for many business’ lack of understanding and knowledge of what these regulations involve, which translates to enhanced security.
Internal Collaboration & Communication
Cloud telephony and cloud communications can also greatly improve collaboration and communication within an organisation. The cloud offers businesses the freedom to access data from multiple locations, as well the ability for a business platform to develop organically at the same pace as the business environment. It can facilitate multiple users so that they can share the application without compromising speed or capacity. The good thing is that with a cloud service provider, businesses can have all of this managed for them.
Another benefit of using specialist cloud service providers is of course costs. While on-premise support requires regular maintenance, fixes and upgrades, the only ongoing costs required with cloud telephony and communications vendors are subscription fees, training and configuration, which significantly reduces the company’s capital expenditure (capex). Cloud providers also deal with any redundancy requirements. These costs are often overlooked, but, added together, can make a very real difference.
Ultimately, organisations simply need to look beyond the private cloud. The cloud undoubtedly offers very real business benefits, however it can often be overwhelming when faced with the management of cloud technology – particularly for companies with little understanding of how it works. For businesses wanting to enjoy maximum ROI from their cloud investment, the advantages of outsourcing to dedicated cloud telephony vendors like Solgari far outweigh the disadvantages.