Solgari Forum WebRTC meeting service released to make online meetings simple to use & to meet GDPR & MiFID II compliance requirements

 

Highly innovative WebRTC solution is part of Solgari’s vision of all communications being available through the browser with no software or hardware required.

DUBLIN/LONDON – 30th May 2018Solgari, the global provider of compliant, integrated omni-channel cloud communications services today announced the release of Solgari Forum, our WebRTC meeting service which is now available as part of our cloud communications suite to existing and on-boarding customers.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, MiFID II & PCI DSS compliance requirements through a per user per month SaaS model.

Solgari Forum is our next generation web meeting solution addressing all the following customer requirements and driven by the market demand for easy to use digital communications services that automatically address compliance needs:

Key Features Include:

Rob Hennelly, Product Manager at Solgari added, “Following on from our recent release of Compliant SMS, Solgari Forum is next key product to come off our R&D roadmap. It is a highly flexible WebRTC meeting service that is automatically available to existing customers as part of their Cloud Business Communications or Cloud Contact Centre bundles. It is also available to new customers as a starter product if so required. Web meetings are just one component of the digital communications requirements and Forum is designed to make meetings much easier to set up and join while also addressing the market requirement for compliance that is not addressed by existing web meeting services.”

Vance Harris, CTO at Solgari noted, “We believe WebRTC will be a dominant communications technology in years to come and have designed Solgari Forum, and the sister product Solgari Connect, with this vision in mind. Forum works perfectly with all our existing Telephony, SMS & Chat services and brings our customers to a position where they can just offer whatever communication channel their customers demand of them, all delivered on a single integrated cloud software platform. We have a strong conviction, based on our customer and market experience that all communications will be run this way within 5 years.”

Solgari’s services, including Solgari Forum, are available for a 2 week free trial at https://solgari.com/trial-solgari/ or please contact sales@solgari.com for more information and a demo.

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service

 

Customer demand for all the digital communication channels in the cloud drives release of SMS solution

 DUBLIN/LONDON – 17th May 2018Solgari, the global provider of compliant, integrated omni-channel cloud communication services today announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, MiFID II & PCI DSS compliance requirements through a per user per month SaaS model.

The release of the SMS module, driven by consistent customer demand, meets all the following requirements and is already live with Solgari customers using SMS communications with their clients:

 Key Features Include:

Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a number of communication channels, including Voice, SMS & chat and with the advent of GDPR it was important to think carefully how we could manage the recording of customer data in a compliant manner. Solgari’s solution allows us to provide all the digital channels – including SMS – while automatically addressing GDPR compliance requirement for data controllers. The ability to run our outbound SMS campaigns and customer updates on Solgari’s cloud platform along with our other communications was a key factor in moving to the cloud.”

Rob Hennelly, Product Manager at Solgari added, “Our R&D roadmap focuses heavily on commercial demand and our customers using SMS with 3rd party vendors have consistently asked us for a solution that would be compliant, feature rich and available as part of the overall Solgari integrated offering. The release of our SMS module and the immediate client uptake is further evidence of the significant market movement towards digital and the desire to offer all potential communication channels to customers.”

Vance Harris, CTO at Solgari noted, “The release of our compliant SMS service module is the start of a sequence of significant product releases we will be announcing over the next two quarters. The market is demanding solutions that can deliver all the communication channels, compliance, reporting and analysis through the cloud as a SaaS solution and we are delivering on that vision.”

Solgari’s services, including Compliant SMS, are available for a 2 week free trial at https://solgari.com/trial-solgari/ or please contact sales@solgari.com for more information or a demo.

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

Sales Optimize, the eCommerce Data Science & Market Intelligence leader, moves all customer communications to the cloud with Solgari

 

Fast growing big data sales software provider embraces integrated cloud communications solution to handle increasing customer volumes

 DUBLIN/LONDON – 2nd May 2018Solgari, the global provider of compliant, integrated omni-channel cloud communications services today announced Sales Optimize as the latest fast growing technology company to move all business communications to Solgari’s cloud software platform.

Sales Optimize has fixed the problem of sales lead generation by extracting the latest information on companies directly from the Internet to their Sales Leads SaaS platform. SalesOptimize currently interacts with customers using Solgari Cloud Communication Services. SalesOptimize announced recently closing a funding round of €1.1M and was in the market for business communications software for their sales & operational teams.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR & PCI DSS compliance requirements through a per user per month SaaS model.

How Sales Optimize Benefits from Solgari:

Using Solgari’s cloud platform, Liz Fulham CEO of SalesOptimize and her management team listen into sales calls to help the new hires to win customers. Liz & her team review daily the Solgari call reports to analyse the sales productivity performance. Each week using Solgari, Liz and her team can listen to sales calls to support the coaching plans for new hires and existing sales staff.

In addition, if Sales Optimize ever needs to record customer interactions, the onerous GDPR compliance needs are met by recording and archiving all channels in an encrypted military grade hosting environment on Solgari’s platform.

Other Key Applications for Sales Optimize Include:

Liz Fulham, CEO of Sales Optimize commented “our company is experiencing exceptional growth and increasing sales using Solgari. It is critical that we use the most modern cloud based communications solution to help us both present all the digital options including voice & video to our customers and prospects while also ensuring we handle demand in the most efficient way. Solgari achieves all this and we have built a fantastic partnership in a short period of time.”

John Colgan, CEO at Solgari added, “Sales Optimize is a prime example of a highly ambitious technology company that is handling customers globally using Solgari’s integrated omni-channel communications services as opposed to investing valuable resources in trying to achieve the same outcome using multiple vendors. We are delighted to be working with Liz and her team and look forward to partnering with Sales Optimize on their exciting journey ahead.”

About Sales Optimize

Sales Optimize is a data science company that helps businesses to size their eCommerce market opportunity and generate high quality, online sales leads.  The eCommerce market is $2T.

Unlike other lead generation providers, SalesOptimize maps the Internet with their patent technology & converts business information from internet into sales leads with crucial information such as company contact data, competitor intelligence, merchant size and technology data.

Sales Optimize Contacts

Liz Fulham – CEO

liz.fulham@salesoptimize.com

+353 (01) 6950292 ext 111

+44 203 1805545 ext 111

+1 646 934 8835 ext 111

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

PwC & Solgari Industry Report: MiFID II & GDPR Compliance in the Cloud

 

Joint publication assesses the issues, solutions & opportunities around these onerous regulations within financial services industry

This year, 2018, marks the introduction of two hugely significant regulations in the form of MiFID II & GDPR. In this report, PwC Legal & Compliance and Solgari  assess the overlapping impact of these compliance requirements on communications data for Financial Services and FinTech firms and how integrated, omni-channel cloud communication software solutions not only address the demands, but also opens up significant big data opportunities.

Please download the report here:

PwC & Solgari Industry Report: MiFID II & GDPR Compliance in the Cloud

For any questions please feel free to contact us via Solgari Connect at the top of this page or please contact our FinTech sales head Dan Bozesan at +353 1 246 1130 x 311 or dan.bozesan@solgari.com

Find out more: Solgari

 

Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution

 

Leading Irish Insurance broker using compliant, cloud communications software to integrate customer communications, address GDPR compliance needs and reduce costs

DUBLIN/LONDON – 11th April 2018Solgari, the global provider of compliant, integrated omni-channel cloud communications services today announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Additionally, the cloud-based monthly Software-as-a Service solution provides Hastings significant reporting and training capability while delivering savings of around 20% versus the legacy approach of using different, disjointed telephony, SMS, recording and carrier services across each office.

Hastings Insurance Brokers is a leading provider of multiple insurance products in Ireland with 6 offices selling into private, SMB and multi-national sectors.  Established in 1980, the company has a track record in adopting innovative technology to deliver products more efficiently to customers. This approach and the advent of onerous regulations such as GDPR led the company to embrace cloud communication software to address a number of important requirements.

The introduction of General Data Protection Regulation (‘GDPR’) on May 25th, 2018 represents a firm action by the EU to significantly strengthen and unify data protection for all individuals within the EU. Once GDPR comes into effect, data controllers like Hastings must be able to immediately ensure that personal data is processed lawfully, transparently and for a specific purpose. Where a company or organisation is found to have disregarded GDPR compliant procedures, they may be subject to fines of up to €20 million or 4% of their global annual turnover, whichever is the greater figure.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, PCI DSS & MiFID II compliance requirements through a per user per month SaaS model. The key applications of this solution to Hastings include the following:

Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a number of communication channels and with the advent of GDPR it was important to think carefully how we could manage the recording of this important customer data in a compliant manner. Solgari’s solution allows us to provide all the digital channels – including video and chat when we require it – while automatically addressing GDPR compliance requirement for data controllers. This is a very powerful solution for the insurance industry.”

“We have a heavy focus on the Financial Services & FinTech sector, where we see forward looking, market leading companies such as Hastings seeking compliant, omni-channel cloud communication solutions” added John Colgan, CEO at Solgari. “Hastings is a really great example of a leading financial services company with multiple communication & compliance requirements across all offices that are all delivered as an integrated solution by Solgari. We are delighted to be working with Enda and his team and look forward to helping them continue to grow quickly and deliver fantastic customer service.”

About Hastings Insurance Brokers

Hastings Insurance Brokers have been providing quality insurance services and advice for more than 37 years since the company was set up in 1980 by David & Mary Mc Dermott. Over that time, we have grown and now have six offices across Connacht located in Westport, Claremorris, Ballina, Castlebar, Tuam and Sligo.

Hastings Contacts

Enda Mulchrone – General Manager

enda@hastings.ie

+353 94 9051051

The Octagon, Westport, Co Mayo, Ireland F28 C921

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

 

SteelEye announces technology partnership with cloud communications specialist Solgari

Partnership will provide mutual clients with a direct integration of SteelEye’s innovative regulatory platform and Solgari’s GDPR compliant cloud services platform

 Cloud software services are offering Financial Services and Fintech Firms unlimited compliance and big data capability, turning regulatory demands such as MiFID II and GDPR  into an opportunity

LONDON – 5th April 2018 – SteelEye, the compliance technology and data analytics firm, is pleased to announce a technology partnership with Solgari, the global provider of compliant, integrated omni-channel cloud communications services. The partnership will integrate SteelEye and Solgari’s cloud platforms, allowing clients to meet many financial services regulatory requirements while opening up significant data analysis opportunities.

Regulatory Background

MiFID II is a significant and complex set of regulations that came into effect in 3 January 2018, impacting global financial firms participating in the European financial markets. With as little as 72 hours’ notice, firms may be required to produce complex reports in a specified format using data from disparate sources. Companies found non-compliant with MiFID II will risk fines of up to €5 million or 10% of global turnover, with the additional risk of reputational damage.

Following MiFID II, the introduction of General Data Protection Regulation (‘GDPR’) on May 25th 2018 represents a firm action by the EU to significantly strengthen and unify data protection for all individuals within the EU. Although created by the European Union, GDPR will have a global reach, governing the data of EU citizens all over the world. Even if data controllers and processors are based outside the EU, the GDPR regulations will still apply to them once they are managing or processing data belonging to EU citizens.

Once GDPR comes into effect, controllers must be able to immediately ensure that personal data is processed lawfully, transparently and for a specific purpose. Where a company or organisation is found to have disregarded GDPR compliance procedures, they may be subject to fines of up to €20 million or 4% of their global annual turnover, whichever is the greater.

Impact of Solgari & SteelEye Partnership

Our complementary partnership will provide clients with SteelEye’s deep compliance and analytical capability, integrated with Solgari’s MiFID II & GDPR compliant communications cloud service.  The partnership creates the opportunity for joint customers of Solgari and SteelEye to record and archive all relevant communications data on Solgari’s cloud with integration to SteelEye providing instant access to all relevant financial transaction data on SteelEye’s compliant cloud platform. Delivered as a cloud service, this also opens up significant cost savings to financial services versus the alternative of meeting regulatory and communication requirements through multiple, disjointed technologies.

Matt Smith, CEO at SteelEye commented: “SteelEye has the best communications & trade record keeping solution combined with the most advanced Trade Reconstruction and analytic capabilities available in the market. We firmly believe that to validate true best execution, firms must demonstrate through communications, such as voice, video, SMS & chat, that they acted in the best interest of their clients. Although SteelEye is agnostic to data sources, this partnership will provide our clients with a fully-integrated, affordable answer to their global regulatory obligations.”

John Colgan, CEO at Solgari added: “MiFID II & GDPR represent significant challenges to the Financial Services industry, however many aspects of these new demands can be addressed by best of breed, highly secure cloud software solutions. Not only can these solutions lead to automated compliance, they are also likely to open up other opportunities around cost savings, efficiency and the ability to accurately assess recorded data. Our partnership with SteelEye opens up all this capability to both our customer bases and we are delighted to be working closely together going forward.”

About SteelEye

SteelEye is the only regulatory compliance technology and data analytics firm that offers transaction reporting, record keeping, trade reconstruction and best execution along with data insight in one comprehensive solution. The firm’s scalable secure data storage platform offers encryption at rest and in flight and best-in-class analytics to help financial firms meet regulatory obligations and gain additional insights into their business activities, helping them to trade with greater efficiency and profitability, while storing their data in a geography of their choice. With a fully open API framework, SteeleEye enables clients to visualise, interpret and store consolidated data in flexible ways that suit their needs.

SteelEye is headquartered in London, UK. For more information, visit: SteelEye and Iris

SteelEye Contacts

Mike Persaud – Director of Business Development

mike.persaud@steel-eye.com

+44 (0) 203-176-8301

Richard Morgan Evans / Tania Wild / Alice Huggett-Smith

SteelEye@morganrossiter.com

+44(0)203-195-3240

Richard Morgan Evans mobile: +44(0)7751-087291

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 (0) 808-238-9594 x 313

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20-7403-6900