Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service

 

Customer demand for all the digital communication channels in the cloud drives release of SMS solution

 DUBLIN/LONDON – 17th May 2018Solgari, the global provider of compliant, integrated omni-channel cloud communication services today announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, MiFID II & PCI DSS compliance requirements through a per user per month SaaS model.

The release of the SMS module, driven by consistent customer demand, meets all the following requirements and is already live with Solgari customers using SMS communications with their clients:

 Key Features Include:

Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a number of communication channels, including Voice, SMS & chat and with the advent of GDPR it was important to think carefully how we could manage the recording of customer data in a compliant manner. Solgari’s solution allows us to provide all the digital channels – including SMS – while automatically addressing GDPR compliance requirement for data controllers. The ability to run our outbound SMS campaigns and customer updates on Solgari’s cloud platform along with our other communications was a key factor in moving to the cloud.”

Rob Hennelly, Product Manager at Solgari added, “Our R&D roadmap focuses heavily on commercial demand and our customers using SMS with 3rd party vendors have consistently asked us for a solution that would be compliant, feature rich and available as part of the overall Solgari integrated offering. The release of our SMS module and the immediate client uptake is further evidence of the significant market movement towards digital and the desire to offer all potential communication channels to customers.”

Vance Harris, CTO at Solgari noted, “The release of our compliant SMS service module is the start of a sequence of significant product releases we will be announcing over the next two quarters. The market is demanding solutions that can deliver all the communication channels, compliance, reporting and analysis through the cloud as a SaaS solution and we are delivering on that vision.”

Solgari’s services, including Compliant SMS, are available for a 2 week free trial at https://solgari.com/trial-solgari/ or please contact sales@solgari.com for more information or a demo.

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution

 

Leading Irish Insurance broker using compliant, cloud communications software to integrate customer communications, address GDPR compliance needs and reduce costs

DUBLIN/LONDON – 11th April 2018Solgari, the global provider of compliant, integrated omni-channel cloud communications services today announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Additionally, the cloud-based monthly Software-as-a Service solution provides Hastings significant reporting and training capability while delivering savings of around 20% versus the legacy approach of using different, disjointed telephony, SMS, recording and carrier services across each office.

Hastings Insurance Brokers is a leading provider of multiple insurance products in Ireland with 6 offices selling into private, SMB and multi-national sectors.  Established in 1980, the company has a track record in adopting innovative technology to deliver products more efficiently to customers. This approach and the advent of onerous regulations such as GDPR led the company to embrace cloud communication software to address a number of important requirements.

The introduction of General Data Protection Regulation (‘GDPR’) on May 25th, 2018 represents a firm action by the EU to significantly strengthen and unify data protection for all individuals within the EU. Once GDPR comes into effect, data controllers like Hastings must be able to immediately ensure that personal data is processed lawfully, transparently and for a specific purpose. Where a company or organisation is found to have disregarded GDPR compliant procedures, they may be subject to fines of up to €20 million or 4% of their global annual turnover, whichever is the greater figure.

Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, PCI DSS & MiFID II compliance requirements through a per user per month SaaS model. The key applications of this solution to Hastings include the following:

Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a number of communication channels and with the advent of GDPR it was important to think carefully how we could manage the recording of this important customer data in a compliant manner. Solgari’s solution allows us to provide all the digital channels – including video and chat when we require it – while automatically addressing GDPR compliance requirement for data controllers. This is a very powerful solution for the insurance industry.”

“We have a heavy focus on the Financial Services & FinTech sector, where we see forward looking, market leading companies such as Hastings seeking compliant, omni-channel cloud communication solutions” added John Colgan, CEO at Solgari. “Hastings is a really great example of a leading financial services company with multiple communication & compliance requirements across all offices that are all delivered as an integrated solution by Solgari. We are delighted to be working with Enda and his team and look forward to helping them continue to grow quickly and deliver fantastic customer service.”

About Hastings Insurance Brokers

Hastings Insurance Brokers have been providing quality insurance services and advice for more than 37 years since the company was set up in 1980 by David & Mary Mc Dermott. Over that time, we have grown and now have six offices across Connacht located in Westport, Claremorris, Ballina, Castlebar, Tuam and Sligo.

Hastings Contacts

Enda Mulchrone – General Manager

enda@hastings.ie

+353 94 9051051

The Octagon, Westport, Co Mayo, Ireland F28 C921

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 808 238 9594 x 313

+353 1 246 1130 x 313

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

 

SteelEye announces technology partnership with cloud communications specialist Solgari

Partnership will provide mutual clients with a direct integration of SteelEye’s innovative regulatory platform and Solgari’s GDPR compliant cloud services platform

 Cloud software services are offering Financial Services and Fintech Firms unlimited compliance and big data capability, turning regulatory demands such as MiFID II and GDPR  into an opportunity

LONDON – 5th April 2018 – SteelEye, the compliance technology and data analytics firm, is pleased to announce a technology partnership with Solgari, the global provider of compliant, integrated omni-channel cloud communications services. The partnership will integrate SteelEye and Solgari’s cloud platforms, allowing clients to meet many financial services regulatory requirements while opening up significant data analysis opportunities.

Regulatory Background

MiFID II is a significant and complex set of regulations that came into effect in 3 January 2018, impacting global financial firms participating in the European financial markets. With as little as 72 hours’ notice, firms may be required to produce complex reports in a specified format using data from disparate sources. Companies found non-compliant with MiFID II will risk fines of up to €5 million or 10% of global turnover, with the additional risk of reputational damage.

Following MiFID II, the introduction of General Data Protection Regulation (‘GDPR’) on May 25th 2018 represents a firm action by the EU to significantly strengthen and unify data protection for all individuals within the EU. Although created by the European Union, GDPR will have a global reach, governing the data of EU citizens all over the world. Even if data controllers and processors are based outside the EU, the GDPR regulations will still apply to them once they are managing or processing data belonging to EU citizens.

Once GDPR comes into effect, controllers must be able to immediately ensure that personal data is processed lawfully, transparently and for a specific purpose. Where a company or organisation is found to have disregarded GDPR compliance procedures, they may be subject to fines of up to €20 million or 4% of their global annual turnover, whichever is the greater.

Impact of Solgari & SteelEye Partnership

Our complementary partnership will provide clients with SteelEye’s deep compliance and analytical capability, integrated with Solgari’s MiFID II & GDPR compliant communications cloud service.  The partnership creates the opportunity for joint customers of Solgari and SteelEye to record and archive all relevant communications data on Solgari’s cloud with integration to SteelEye providing instant access to all relevant financial transaction data on SteelEye’s compliant cloud platform. Delivered as a cloud service, this also opens up significant cost savings to financial services versus the alternative of meeting regulatory and communication requirements through multiple, disjointed technologies.

Matt Smith, CEO at SteelEye commented: “SteelEye has the best communications & trade record keeping solution combined with the most advanced Trade Reconstruction and analytic capabilities available in the market. We firmly believe that to validate true best execution, firms must demonstrate through communications, such as voice, video, SMS & chat, that they acted in the best interest of their clients. Although SteelEye is agnostic to data sources, this partnership will provide our clients with a fully-integrated, affordable answer to their global regulatory obligations.”

John Colgan, CEO at Solgari added: “MiFID II & GDPR represent significant challenges to the Financial Services industry, however many aspects of these new demands can be addressed by best of breed, highly secure cloud software solutions. Not only can these solutions lead to automated compliance, they are also likely to open up other opportunities around cost savings, efficiency and the ability to accurately assess recorded data. Our partnership with SteelEye opens up all this capability to both our customer bases and we are delighted to be working closely together going forward.”

About SteelEye

SteelEye is the only regulatory compliance technology and data analytics firm that offers transaction reporting, record keeping, trade reconstruction and best execution along with data insight in one comprehensive solution. The firm’s scalable secure data storage platform offers encryption at rest and in flight and best-in-class analytics to help financial firms meet regulatory obligations and gain additional insights into their business activities, helping them to trade with greater efficiency and profitability, while storing their data in a geography of their choice. With a fully open API framework, SteeleEye enables clients to visualise, interpret and store consolidated data in flexible ways that suit their needs.

SteelEye is headquartered in London, UK. For more information, visit: SteelEye and Iris

SteelEye Contacts

Mike Persaud – Director of Business Development

mike.persaud@steel-eye.com

+44 (0) 203-176-8301

Richard Morgan Evans / Tania Wild / Alice Huggett-Smith

SteelEye@morganrossiter.com

+44(0)203-195-3240

Richard Morgan Evans mobile: +44(0)7751-087291

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

+44 (0) 808-238-9594 x 313

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20-7403-6900

 

 

INF@MARKT Review of Solgari & OnDemand4U’s integrated solution with Microsoft Dynamics 365

 

Leading German research firm reviews Solgari & OnDemand4U’s joint solution as part of our presentation with Microsoft at CCW 2018 in Berlin from February 26 to March 1 

INF@MARKT is a leading German IT research publication and their recent review of Solgari’s Compliant, Omni-Channel Cloud Communications service integrated with Microsoft Dynamics 365 is available here INF@MARKT Article on Solgari & OnDemand4U solution in Germany

The article, written in German, details how OnDemand4U decided to partner with Solgari to provide a powerful cloud based communications solution that integrates seamlessly with Microsoft Dynamics 365. It also covers 3rd party views on the solution, including the compliance capability, and it’s applications within the DACH market place.

DACH is a key target market for Solgari as cloud adoption, while very nascent, is accelerating. In partnership with OnDemand4U, Solgari is able to target companies in DACH who already in the cloud using Microsoft services. The demand for cloud communication solutions that offer all the digital channels – voice, WebRTC video, chat & SMS – while automatically addressing compliance requirements such as GDPR is now moving quickly in DACH, the largest European software market.

For any further details, please contact us over Solgari Connect at the top of this page or simply email Dan Bozesan our sales leader for DACH at dan.bozesan@solgari.com

In partnership with Microsoft, OnDemand4U & Solgari will present Dynamics 365 & Integrated Cloud Communications at Call Center World 2018 in Berlin

 

From February 26th to March 1st 2018, OnDemand4U & Solgari will be at Call Center World 2018, Berlin: Halle 2, Microsoft Stand C20/C22

 

Saarbrücken/London, 12th February 2018 – OnDemand4U, the leading provider in Germany of Microsoft Cloud Solutions and Microsoft Gold Partner for Dynamics 365 for Sales (CRM Online), and Solgari, a worldwide provider of compliant, integrated omni-channel cloud communications, are presenting their joint cloud solution at Call Center World in Berlin.

Flexible, secure and integrated communications with CRM in the Cloud

OnDemand4U and Solgari’s integrated solution brings together Microsoft Dynamics 365 and Business Communications in the cloud and is optimally used by dynamic and fast growth companies. Solgari’s cloud software solution offers all the digital channels – Telephony, WebRTC Video, Chat & SMS – as an integrated solution while including automatic compliant recording and archiving of all communications. Integrated with Microsoft Dynamics 365, all users have access to every communication channel, while meeting any compliance and security standard, reducing communication costs by at least 50%.

All employees across support, sales and administation can use Solgari for telephony, contact centre, video meetings, chat and SMS with all interactions, inbound and outbound,  handled automatically in Microsoft Dynamics 365. Key features include Dynamics 365 screen pop based on the phone, ticket or account number of the incoming communication while outbound chat, SMS and click to dial is all available within the CRM. Your business can communicate with all companies, regardless of what communication solutions they may be using.

A proven and long term partner for small and mid size businesses in Germany

As one of the leading providers of Microsoft Dynamics 365 for Sales, OnDemand4U offers this integrated solution in DACH and supports small and mid-size businesses with their migration to the Cloud. The partnership between OnDemand and Solgari was launched in 2017 and now has customers in 33 countries using this cloud communications solution.

“Businesses today in the modern world are demanding cloud based communications solutions that make employees available at all times while being cost effective, secure and compliant. These requirements are particulaly being sought by companies already using Microsoft Dynamics 365. As a leading Microsoft Dynamics 365 for Sales partner, we are now offering to small and mid-size companies this future proof and integrated solution”, explained Kenneth Christensen, CEO at OnDemand4U.

John Colgan, CEO at Solgari, added “the global demand we are seeing through Microsoft Dynamics 365 partners is now starting to appear in DACH with existing customers and new prospects of OnDemand4U, seeking integrated communication cloud communication solutions. The cloud market in Germany is ripe for fast growth and our partnership with OnDemand4U and Microsoft in the region brings our joint solution into the customers who are asking for it today.”

You can visit OnDemand4U and Solgari from 26th February 2018 to 1st March 2018 at Call Center World in the Estrel Congress Centre in Berlin. Please come and see us at the Microsoft podium in Hall 2, Stand C20/C22 . You can review the solution in action at https://solgari.com/the-digital-race/.

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date. Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat & SMS – while automatically addressing GDPR, PCI DSS & MiFID II regulations through compliant recording & archiving of all communications. Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while avoiding the cost & complexity of legacy technology solutions.

For more information please visit www.solgari.com

 About OnDemand4U

The CRM specialist, OnDemand4U was founded in 2011 by Kenneth Christensen and offers consulting and implementation services for Microsoft cloud solutions including Dynamics 365, Dynamics 365 for Sales, Office 365, Office 365, Azure and Power BI. With 20 staff, the company, based in Saarbrücken, specializes in analysing sales processes, implementing Cloud CRM and addressing the demands of a successful migration tot the cloud with no interruption to business. The goal of the IT services is to optimally support small and mid-size companies, to understand their customer focus in otder to increase productivity and remain competitive. OnDemand4U advises companies across the manufacturing, construction and consumer goods industries with customers including AEG Power Solutions, VfL Wolfsburg Football Club and Also Holding AG. Since July 2013, Orbis AG owns 50.1% of OnDemand4U.

For more information please visit www.ondemand4u.com

Contacts:

Solgari 

1 Primrose St
London EC2A 2EX
United Kingdom

Dan Bozesan

+44 808 238 9584

dan.bozesan@solgari.com

OnDemand4U GmbH 

Heinrich-Barth-Str. 23
D-66115 Saarbrücken
Germany

Ralf Pettenkofer

+49 (681) 844 976-0

ralf.pettenkofer@ondemand4u.de

SG Kommunikation

Susanne Garhammer

+49 (89) 351 79 16

sg@sgkom.de

Irish Software Firm Solgari Raises €4.5m For Product Development

The Irish Times report on Solgari’s funding, product development and market strategy for our GDPR & MiFID II Compliant, Integrated Omni-Channel Cloud Communications services.

Irish Times Article on Solgari – January 18 2018