Consumer demand for digital transformation in Asia Pacific is driving more companies to cloud based business solutions
SINGAPORE/LONDON – 6th June 2018 –Solgari, the global provider of compliant, integrated omni-channel cloud communications services and IBIZ Consulting Services, a leading global Microsoft Dynamics 365 partner, today announced their partnership to bring Solgari services to multiple Microsoft customers in Asia Pacific on the road to digital transformation.
Solgari provides our customers in 34 countries to date all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – in the cloud, while automatically addressing local and international compliance requirements through a per user per month SaaS model.
As a Microsoft ISV, Solgari partners with the major global Dynamics 365 partners who are developing customer solutions on Microsoft’s industry leading cloud products. IBIZ Consulting Services has a presence and tremendous track record across the key markets in Asia Pacific and multiple customers in industry verticals such as Financial Services & Retail who are embracing cloud services to create a competitive advantage.
Opportunity in Asia Pacific:
The use of modern communication channels by consumers across Asia Pacific, such as chat and video, challenges companies to develop digital solutions that allow consumers choose whatever communication channel they prefer.
The integration between Dynamics 365 and Solgari offers these companies a solution that offers all the end to end digital communications, compliance, business intelligence and big data needs in the cloud.
As the adoption of Dynamics 365 continues to grow at over 75% quarter on quarter, unique applications such as Solgari add high value add to those customers committed to creating competitive advantages on Microsoft’s cloud.
Benefits of Solgari integrated with Dynamics 365:
Rajendra Ramchandra Dixit, head of Partner Alliances at IBIZ Consulting Services remarked “we noticed Solgari was already active in Singapore with customers in the FinTech and Financial Services area which is a core vertical for IBIZ Consulting Services. Once we were able to meet the team and view their cloud platform, we quickly concluded there is significant sales growth potential between both of our companies. Our team is looking forward to introducing Solgari to our Microsoft customers and prospects who are focused on transforming their communication capability with their customers.”
John Colgan, CEO at Solgari added, “Partnering with IBIZ Consulting Services is a tremendous step forward for us in Asia Pacific. The demand for digital transformation through integrated, omni-channel cloud communications within key markets such as Singapore is moving quickly. We have an outstanding opportunity to work with the team at IBIZ Consulting Services to access this demand which is also moving rapidly to Microsoft Dynamics 365.“
About IBIZ Consulting Services
IBIZ Consulting Services is a leading consulting firm that specializes in delivering Microsoft Dynamics business management solutions to help businesses stimulate sustainability and growth. We support your business expansion and create competitive advantage through the enablement of IT productivity tools. As a leading Microsoft Dynamics partner in Asia, we have decade of experiences in business consultancy, solution design and implementation services for Microsoft Dynamics ERP, CRM, Portal, BI and Mobility.
We work with growing businesses across industries especially those in manufacturing, engineering, retailing, healthcare, and wholesale distribution sector. Building on a decade of industry experience and domain expertise, our vertical solutions are developed to meet your business requirements. We apply domain knowledge to develop end-to-end business management solutions, utilizing powerful technologies and platforms such as Microsoft Dynamics AX, NAV, CRM, SharePoint, .NET, etc.
Our outstanding performance has won us several prestigious awards including the Microsoft’s Inner Circle award, Microsoft’s President’s Club awards and Microsoft’s Partner of the Year awards over the years, giving you the assurance that we can be your trusted partner.
IBIZ Consulting Services Contacts
Rajendra Ramchandra Dixit – Head of Partner Alliances
Paul Mulvenna – Asia Pacific Business Development Director
Hong Kong +852 3008 5699 ext 316
Singapore +65 3159 0425 ext 316
Australia +61 1800 728 103 ext 316
Emily Hallinan – Public Relations
+44 (0)20 7403 6900Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service
Customer demand for all the digital communication channels in the cloud drives release of SMS solution
DUBLIN/LONDON – 17th May 2018 –Solgari, the global provider of compliant, integrated omni-channel cloud communication services today announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers.
Solgari provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, MiFID II & PCI DSS compliance requirements through a per user per month SaaS model.
The release of the SMS module, driven by consistent customer demand, meets all the following requirements and is already live with Solgari customers using SMS communications with their clients:
Key Features Include:
Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a number of communication channels, including Voice, SMS & chat and with the advent of GDPR it was important to think carefully how we could manage the recording of customer data in a compliant manner. Solgari’s solution allows us to provide all the digital channels – including SMS – while automatically addressing GDPR compliance requirement for data controllers. The ability to run our outbound SMS campaigns and customer updates on Solgari’s cloud platform along with our other communications was a key factor in moving to the cloud.”
Rob Hennelly, Product Manager at Solgari added, “Our R&D roadmap focuses heavily on commercial demand and our customers using SMS with 3rd party vendors have consistently asked us for a solution that would be compliant, feature rich and available as part of the overall Solgari integrated offering. The release of our SMS module and the immediate client uptake is further evidence of the significant market movement towards digital and the desire to offer all potential communication channels to customers.”
Vance Harris, CTO at Solgari noted, “The release of our compliant SMS service module is the start of a sequence of significant product releases we will be announcing over the next two quarters. The market is demanding solutions that can deliver all the communication channels, compliance, reporting and analysis through the cloud as a SaaS solution and we are delivering on that vision.”
Tamara Phelan – EMEA Head of Sales
+44 808 238 9594 x 313
+353 1 246 1130 x 313
+44 (0)20 7403 6900
In partnership with Microsoft, OnDemand4U & Solgari will present Dynamics 365 & Integrated Cloud Communications at Call Center World 2018 in Berlin
From February 26th to March 1st 2018, OnDemand4U & Solgari will be at Call Center World 2018, Berlin: Halle 2, Microsoft Stand C20/C22
Saarbrücken/London, 12th February 2018 – OnDemand4U, the leading provider in Germany of Microsoft Cloud Solutions and Microsoft Gold Partner for Dynamics 365 for Sales (CRM Online), and Solgari, a worldwide provider of compliant, integrated omni-channel cloud communications, are presenting their joint cloud solution at Call Center World in Berlin.
Flexible, secure and integrated communications with CRM in the Cloud
OnDemand4U and Solgari’s integrated solution brings together Microsoft Dynamics 365 and Business Communications in the cloud and is optimally used by dynamic and fast growth companies. Solgari’s cloud software solution offers all the digital channels – Telephony, WebRTC Video, Chat & SMS – as an integrated solution while including automatic compliant recording and archiving of all communications. Integrated with Microsoft Dynamics 365, all users have access to every communication channel, while meeting any compliance and security standard, reducing communication costs by at least 50%.
All employees across support, sales and administation can use Solgari for telephony, contact centre, video meetings, chat and SMS with all interactions, inbound and outbound, handled automatically in Microsoft Dynamics 365. Key features include Dynamics 365 screen pop based on the phone, ticket or account number of the incoming communication while outbound chat, SMS and click to dial is all available within the CRM. Your business can communicate with all companies, regardless of what communication solutions they may be using.
A proven and long term partner for small and mid size businesses in Germany
As one of the leading providers of Microsoft Dynamics 365 for Sales, OnDemand4U offers this integrated solution in DACH and supports small and mid-size businesses with their migration to the Cloud. The partnership between OnDemand and Solgari was launched in 2017 and now has customers in 33 countries using this cloud communications solution.
“Businesses today in the modern world are demanding cloud based communications solutions that make employees available at all times while being cost effective, secure and compliant. These requirements are particulaly being sought by companies already using Microsoft Dynamics 365. As a leading Microsoft Dynamics 365 for Sales partner, we are now offering to small and mid-size companies this future proof and integrated solution”, explained Kenneth Christensen, CEO at OnDemand4U.
John Colgan, CEO at Solgari, added “the global demand we are seeing through Microsoft Dynamics 365 partners is now starting to appear in DACH with existing customers and new prospects of OnDemand4U, seeking integrated communication cloud communication solutions. The cloud market in Germany is ripe for fast growth and our partnership with OnDemand4U and Microsoft in the region brings our joint solution into the customers who are asking for it today.”
You can visit OnDemand4U and Solgari from 26th February 2018 to 1st March 2018 at Call Center World in the Estrel Congress Centre in Berlin. Please come and see us at the Microsoft podium in Hall 2, Stand C20/C22 . You can review the solution in action at https://solgari.com/the-digital-race/.
Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 33 countries to date. Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat & SMS – while automatically addressing GDPR, PCI DSS & MiFID II regulations through compliant recording & archiving of all communications. Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while avoiding the cost & complexity of legacy technology solutions.
For more information please visit www.solgari.com
The CRM specialist, OnDemand4U was founded in 2011 by Kenneth Christensen and offers consulting and implementation services for Microsoft cloud solutions including Dynamics 365, Dynamics 365 for Sales, Office 365, Office 365, Azure and Power BI. With 20 staff, the company, based in Saarbrücken, specializes in analysing sales processes, implementing Cloud CRM and addressing the demands of a successful migration tot the cloud with no interruption to business. The goal of the IT services is to optimally support small and mid-size companies, to understand their customer focus in otder to increase productivity and remain competitive. OnDemand4U advises companies across the manufacturing, construction and consumer goods industries with customers including AEG Power Solutions, VfL Wolfsburg Football Club and Also Holding AG. Since July 2013, Orbis AG owns 50.1% of OnDemand4U.
For more information please visit www.ondemand4u.com
1 Primrose St
London EC2A 2EX
+44 808 238 9584
+49 (89) 351 79 16
Partnership announced to meet increasing demand for compliant cloud telephony & communication solutions
LONDON/SYDNEY – 25h July 2017 – Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today announced its partnership with SMS Management & Technology, a market leading Advisory, Solutions and Managed Services Provider and Microsoft Gold Partner in Asia Pacific. The partnership will meet increasing demand for integrated communication solutions from Microsoft Dynamics 365 customers with Solgari’s end-to-end SaaS platform with APAC’s leading and award winning Microsoft Dynamics 365 Partner.
Solgari’s cloud software solution consists of telephony, contact centre, WebRTC based web meeting, IVR, voice verification and compliant call & video recording services that can be deployed as individual or fully integrated solutions. When integrated with the power of Microsoft Dynamics 365, Solgari provides a global cloud solution that can address any type of customer communication requirements, meet all compliance standards and drive out traditional telephony costs with at least 50% savings.
Sales, Support and Operations staff can now run all centralised tasks in Microsoft Dynamics 365 while using Solgari for seamless integrated inbound and outbound telephony, contact centre, video, chat and SMS communications. For companies that are focused on security and may have compliance and regulation requirements, this integrated solution can manage call recording, archiving, call encryption and word/phrase searching within recorded calls and videos.
“SMS Technology & Management and Solgari are delivering an integrated Microsoft Dynamics 365 & Cloud Business Communications solution that addresses a number of customer requirements across our key markets,” said Shane Parsons, Director, Microsoft Business Group at SMS Technology & Management. “We are seeing demand for services that can address all communication channels, related compliance requirements as well as providing global PSTN coverage. Solgari’s end to end SaaS solution specifically addresses this demand and integrates seamlessly with Dynamics 365.”
Ed Grant, COO at Solgari, added “we are delighted to work with SMS Technology and Management in delivering our joint cloud solution across Australia and the key markets in Asia Pacific. The move to cloud business communication services that integrate with core SaaS platforms such as Dynamics 365 is accelerating globally as evidenced by the solutions required by our customers in 32 countries to date. The customer impact is dramatic, providing far more intelligent communication capability to sales and support while driving significant cost savings compared to legacy technology. SMS Technology and Management is a major cloud services leader in Asia Pacific and we are looking forward to working with Shane and the team.”
About SMS Management & Technology
A leader in advisory, solutions, managed services and recruitment, SMS cultivates innovation, digital, mobile and design-led business and technology capability to empower organisations across all industry sectors. With over 1400 staff across the Asia Pacific, SMS promotes and delivers next-generation customer-centric outcomes for our clients.
For more information please visit http://www.smsmt.com/
Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution. No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique. Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance around call recording and archiving. Solgari’s customers can pick and choose the services required, where and when through a subscription based model. For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com
Solgari Asia Pacific
Suite 3, Level 27
Governor Macquarie Tower
1 Farrer Place, Sydney NSW 2000
+61 1800 728 103
SMS Management & Technology Contacts
SMS Management & Technology
19-29 Martin Place, Sydney NSW 2000
+61 2 9259 8888
Hannah Townsend/Astor Sonnen
+44 203 217 7060