Dublin & Seattle – 17th May 2021 – Solgari, a Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the All-Channel Communications Solution for Microsoft Dynamics 365, and Microsoft have collaborated to deliver an Automated Phone and SMS Survey Solution for Dynamics 365 Customer Voice.
Solgari’s goal is to make business communications easy and consistent, regardless of the customer’s preferred channel, and provided seamlessly as part of Dynamics 365 and the Power Platform. Over the last year Solgari has met increased demand for automated communication solutions from Dynamics 365 customers to handle contact tracing in healthcare, PCI DSS compliant payments in financial services, product order and delivery in manufacturing.
Building on that approach, Solgari for Dynamics 365 Customer Voice is now released on Microsoft AppSource built on top of the latest Dynamics 365 Customer Voice Solution to enable a business to easily capture customer, prospect, citizen, staff & student feedback. Dynamics 365 Customer Voice can now be launched through SMS or voice to reach the targeted audience, using text to speech to ask the questions, capturing the verbal answers, and using speech to text to write the results back to Dynamics 365.
Customer Benefits
- Solgari for Dynamics 365 Customer Voice includes the automated phone and SMS survey capability and delivery as part of a solution template that includes survey questions, workflow, and reporting functions.
- The real time survey information is directly integrated with customer and employee records in Dynamics 365 so that you can get all related contextual insight
- The solution allows immediate customer feedback and typically, it has a higher response rate than with web surveys.
- The solution can be deployed immediately with a simple monthly licence model based on the volume of recipients with call and SMS charges as relevant.
Typical Use-Cases
- Public & Private Sector: Check the health status of employees returning to work as part of COVID-19 response. The solution is used to call employees every morning and to direct employees for medical help if they are reporting COVID-19 symptoms.
- Sales & Customer Service: Automated customer feedback to generate data on customer service or sales performance.
- Education: Helping students return to the classroom safely through automated daily communications to check their well-being or schedule appointments.
Speaking about the collaboration, Vance Harris, CTO at Solgari mentioned, “the launch of Solgari for Dynamics 365 Customer Voice allows customers to acquire real-time information on any staff, citizen, customer or prospect survey. It shows yet again how Microsoft partner with ISVs to deliver solutions that can offer such powerful outcomes to customers.’
Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. said, “We’re happy to welcome Solgari to Microsoft AppSource, which gives our partners great exposure to cloud customers around the globe. Microsoft AppSource offers partner solutions such as Solgari for Dynamics 365 Customer Voice to help customers meet their needs faster.”
If you are interested in these customer outcomes, please review our 3-minute video and request the solution on Microsoft AppSource at Solgari for Dynamics 365 Customer Voice or contact us directly.
Solgari Contacts
Louis Doré – Americas
louis.dore@solgari.com
+1 855 304 0022 (x 310)
Dan Bozean – EMEA
dan.bozean@solgari.com
+353 1 246 1130 (x 311)
Paul Mulvenna – APAC
paul.mulvenna@solgari.com
+61 1800 728 103 (x 316)
