Customer engagement.
Every conversation captured.
Ready for AI.
Run sales and customer service in Microsoft Teams and Dynamics 365, capturing conversations from staff across the organisation as part of the business record, available to Copilot and AI agents.
Transact on Microsoft Marketplace. Go live in days, not months.
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Does any of this sound familiar?
These are the issues we see repeatedly across our customers.
Our telephony sits outside Microsoft and our CRM.
Staff switch between systems, with no visibility of customer conversations.
Our contact centre platform is at end of life.
It is expensive to maintain and difficult to change.
We don’t want another integration project.
We need speed to value, using the Microsoft estate we already have.
Our customer channels are fragmented.
As a result, we don’t really know our customers.
We need better audit and governance.
Which includes a record of what was said and agreed.
We need to make our conversations ready for AI.
The missing piece is making customer conversations available to Copilot and AI agents.
See the Solgari Journey
LAND
Address the immediate customer, fan, citizen or student engagement requirement. Go live rapidly.
One customer view in Solgari for Teams & Dynamics 365
Marketplace transaction. Configure. Go live
EXPAND
Add AI OmniAgents, more staff and more use cases. Capture more customer conversations as business data.
Add new personas, channels and use cases
Create richer AI business context
UNLOCK AI
Use Copilot and AI agents to unlock sales, customer service and operational intelligence from customer conversations.
24/7 AI self-service
Voice of customer intelligence
See the journey in action
145
200+
2M+
10 Days
Land
Expand
Unlock AI
Proven across customer engagement
What we deliver
Inbound customer service
Handle customer demand
Manage customer engagement with the routing, service, management and reporting capabilities needed by customer service teams.
Outbound sales
Run sales engagement
Manage customer conversations, campaigns and follow-up while keeping customer context available to sales teams.
AI OmniAgents + human engagement
Combine AI and your people
Use AI alongside employees across the customer journey, with context continuing when human expertise is needed.
Conversational data
Make every conversation useful
Solgari for Teams captures customer conversations into the business systems your teams use, available to your Copilot and AI intelligence agents.
Bringing AI video Omni-Agents and human service inside Microsoft Teams and Dynamics 365
Bringing AI video Omni-Agents and human service inside Microsoft Teams and Dynamics 365
Bringing AI video Omni-Agents and human service inside Microsoft Teams and Dynamics 365
Frontier transformation with Microsoft Sellers and Partners
Capture every customer conversation. Create trusted business context. Unlock Microsoft AI.
Solgari for Teams & Dynamics 365
Capture every customer conversation.
Trusted records in Dataverse
Transform conversations into structured data.
Copilot + AI agents
Ground AI in trusted customer intelligence.
Microsoft certified. Secure and Governed
Customer conversations are business data. Protect them. Govern them. Control where they reside.
Certified Contact Center for Microsoft Teams
Quality, compatibility and reliability
Microsoft 365 Certified
Security and compliance
Solutions Partner with certified software for Modern Work
Microsoft Cloud interoperability and customer success
Microsoft Entra ID | Role-based access | Encryption | Audit trail
UK | EU | South Africa | United States | Canada | UAE | Singapore | Australia