How to Buy Microsoft marketplace

Purchase on Marketplace

Solgari for Microsoft Teams, Dynamics 365 and Salesforce are available on the Microsoft and Salesforce Marketplaces. Customers can purchase directly from Marketplace or through your Cloud Service Provider as part of your existing Microsoft billing for a seamless buying experience.

Solgari for
Microsoft Teams

Solgari for Microsoft
Dynamics 365

Solgari for
Salesforce

Purchase through your Cloud Service Provider Partner or Distributor

AI Companion

Subscription Includes	Price per Month
Agentic AI engagement channel available with the Solgari Microsoft Teams and Dynamics 365 apps Deploys an AI Companion on the company website as an avatar and/or deploys an AI companion on the voice channel Handles citizen, fan, and customer interactions and common enquiries Supports natural, conversational engagement via video and voice Seamlessly hands over conversations to a live staff member in Solgari for Teams and/or Dynamics 365 when required All conversations are captured in dataverse Includes 500 hours of AI companion engagement per month (purchase additional monthly or annual units if required)	$1,000

Customer Engagement Subscriptions

Solgari Customer Engagement for Teams or Dynamics 365 Features	Enterprise $80 User/Month	Pro $50 User/Month	Lite + Recording + AI $15 User/Month	Lite + Recording $12 User/Month	Lite $8.50 User/Month
Typical User	Customer Service & Sales – companies with heavy customer service and sales volumes	Customer Service & Sales – companies with small customer service and sales teams	Subject Matter Expert – conversations recorded for compliance and using AI assistance	Middle and Back Office – conversations recorded for compliance	Middle and Back Office – require reporting and conversation interaction captured in CRM
Minimum number of subscriptions	10	10	10	10	10
Native Teams application including Dynamics 365, Salesforce, ServiceNow and Hubspot data capture	Included	Included	Included	Included	Included
Stand alone database data capture (if no CRM)	Included	Included	Included	Included	Included
Voice & Conversational SMS Channels, Receive, Start & Transfer Conversations	Included	Included	Included	Included	Included
Compliant Recording  & Archiving	15 GB User/Month	10 GB User/Month	5 GB User/Month	N/A	N/A
Solgari AI Copilot (Sentiment Analysis, Transcription, Conversation Summary and Language Translation)	Included	Included	Included	N/A	N/A
AI Chat (Chatbot and Live Agent) *Requires Copilot Studio Licence	Included	Included	N/A	N/A	N/A
AI Tokens Per Month*	1,000	1,000	500	N/A	N/A
AI Cloud Contact Center, Reporting & Analytics	Unlimited Queues & IVRs Voice Initiated IVR AI Skills Based Routing Standard Reports Standard Wallboards	5 Queues 3 IVRs Standard Reports Standard Wallboards	Standard Telephony including auto attendants, hunt groups and ring groups. Standard Reports	Standard Telephony including auto attendants, hunt groups and ring groups. Standard Reports	Standard Telephony including auto attendants, hunt groups and ring groups. Standard Reports
Outbound Sales (Preview, Predictive, Progressive)	Included	Included	N/A	N/A	N/A
Contact Centre Management Hub (admin, manage users, channels, queues, IVR, AI SBR, reports and wallboards where available)	Included	Included	N/A	N/A	N/A
Support cover	8/5 Bronze Support	8/5 Bronze Support	8/5 Bronze Support	8/5 Bronze Support	8/5 Bronze Support
User configuration fee (One time charge)	$232	$232	$115	$115	$115

(*) Option to increase number of tokens included by amounts of 1,000 at an additional $5.50 a month. Additional token consumption beyond the included allowance is charged on a usage basis.

Additional Options

Product Name	Description	Price per User per Month
Supervisor / Admin User	Supervisors and administrators can monitor, access reports, manage users and configuration through Solgari Hub	$12.5
Digital Channels	Add any or all of WhatsApp, Facebook Messenger and Line channels to Solgari for Teams or Dynamics 365 apps	$12.5
Silver Support	24/5 support SLA with 30 minutes guaranteed response Phone, email and support portal support channels	$24
Gold Support	24/7 support SLA with 30 minutes guaranteed response Phone, email and support portal support channels Dedicated support representative	$48