Solgari transforms Microsoft Teams into the world’s best customer engagement platform.
The Solgari app captures all customer interactions from every channel in a 360-degree data hub and unleashes the next generation of Artificial Intelligence, empowering organizations to deliver exceptional experiences.
An application built to extend Microsoft Teams
Immediate business impact
See immediate value through rapid deployment of next-generation customer engagement.
Risk free
Fully certified and transactable on the Microsoft Marketplace, Solgari customers avoid lengthy and expensive integration projects.
Unleash AI
Move beyond the hype of AI and gain competitive advantage through game-changing, AI-powered customer engagement.
How the Solgari app works
Omnichannel out of the box
Through the Solgari app, all customer service channels including voice, SMS, social, chat and email are delivered pre-integrated into Microsoft Teams. This enables organizations to quickly realize the benefits of Teams for customer service and sales.
Create a 360-degree customer data hub
The Solgari app consolidates customer interactions from every channel, integrating structured data from CRM systems like Dynamics 365 and Salesforce with unstructured data such as call recordings and chat logs. It is also pre-integrated with core business systems including ServiceNow for case management, Calabrio for workforce management and PCI Pal for secure payments.
Unleash the Power of AI
Transform your core systems into complete customer engagement platforms
Realize the benefits of AI-driven customer service
Solgari’s Copilot brings powerful AI capabilities directly into Microsoft Teams, providing an enhanced level of automation and insight to customer service teams.
Call transcription
Customer summaries
Automatically generate summaries of long customer interactions, allowing agents to review key points quickly.
Sentiment analysis
Use real-time sentiment detection to assess the emotional tone of customer communications, helping agents identify dissatisfaction or escalation risks early.
Language translation
Automatically translate conversations across multiple languages, enabling customer service agents to support a global audience without language barriers.
Solgari in action
Become a partner
Work with us to build world-class customer experiences.
Increase speed to value
Reduce the sales cycle and achieve faster deployments with Solgari’s simple and easy-to-integrate application.
Partner with a trusted app
Solgari is a certified Microsoft application integrated natively within Teams and fully compliant with Microsoft’s ‘secure by design’ principles.
Take control of AI
Take ownership of your customers’ AI journey with practical and immediately impactful AI use cases.
“Solgari’s seamless integration with Microsoft Teams and Copilot enables you to engage with customers in real time, leveraging AI-driven insights for more meaningful interactions. By offering Microsoft AppSource solutions that streamline communication and elevate customer experience, Solgari is an invaluable partner in our ecosystem.”
Yvonne Muench, Sr. Director – Marketplace & Journey
Insights
Learn more about the future of customer experience with Microsoft Teams.
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