Purchase on Marketplace
Solgari for Microsoft Teams, Dynamics 365 and Salesforce are available on the Microsoft and Salesforce Marketplaces. Customers can purchase directly from Marketplace or through your Cloud Service Provider as part of your existing Microsoft billing for a seamless buying experience.
Solgari for
Microsoft Teams
Solgari for Microsoft
Dynamics 365
Solgari for
Salesforce
Purchase through your Cloud Service Provider Partner or Distributor
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Codec
Type: CSP
Solutions: Solgari for
Dynamics 365
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Microsoft
Type: Co-sell
Solutions: Solgari for Teams and Dynamics 365
Plans & Pricing
|
Solgari Customer Engagement Features |
Enterprise Subscription $80 User/Month (10 users minimum) |
Pro Subscription $50 User/Month (10 users minimum) |
Lite Subscription $15 User/Month (only available alongside Enterprise and Pro) |
|---|---|---|---|
|
Native Teams application including Dynamics 365, Salesforce & ServiceNow case management |
Included |
application Included |
Included |
|
Stand alone database case management (if customer has no CRM) |
Included |
Included |
Included |
|
Voice & Conversational SMS Channels |
Included |
Included |
Included |
|
Solgari AI Copilot (Sentiment Analysis, Transcription, Conversation Summary and Language Translation) |
Up to 1,000 conversations User/Month* |
Up to 1,000 conversations User/Month* |
Included within Pro or Enterprise conversations/month limit* |
|
AI Chat (includes Sentiment Analysis) |
Up to 1,500 conversations User/Month* |
Up to 1,500 conversations User/Month* |
Included within Pro or Enterprise conversations/month limit* |
|
AI Cloud Contact Center Functionality |
Unlimited Queues & IVR Voice Initiated IVR AI Skills Based Routing AI Agent Capacity Forecasting Standard and Bespoke Reports Standard and Bespoke Wallboards |
5 Queues 3 IVRs Standard Reports Standard Wallboards |
Standard Reports |
|
Automated and Live User Outbound Sales (Preview, Predictive, Progressive) |
Included |
Add-On |
N/A |
|
Compliant Recording & Archiving |
Included with 10 GB User/Month |
Included with 10 GB User/Month |
Included within Pro or Enterprise storage/month limit |
|
Contact Centre Management Hub (admin scan manage users, channels, queues, IVR, AI SBR, reports and wallboards where available) |
Included |
Included |
N/A |
|
Support cover |
24/5 Enterprise Support |
8/5 Standard Support |
8/5 Standard Support |
|
User configuration fee (One time charge) |
$100 |
$100 |
$35 |
Additional Options
| Digital Channels (WhatsApp, Facebook Messenger, Line and WeChat) User/Month | $12.50 | $12.50 | $12.50 |
|---|---|---|---|
|
Automated and Live User Outbound Sales Capability (Preview, Predictive, Progressive) User/Month |
Included |
$12.50 |
N/A |
