How to Buy Microsoft marketplace

Purchase on Marketplace

Solgari for Microsoft Teams, Dynamics 365 and Salesforce are available on the Microsoft and Salesforce Marketplaces. Customers can purchase directly from Marketplace or through your Cloud Service Provider as part of your existing Microsoft billing for a seamless buying experience.

Solgari for
Microsoft Teams

Solgari for Microsoft
Dynamics 365

Solgari for
Salesforce

Purchase through your Cloud Service Provider Partner or Distributor

Plans & Pricing

Solgari Customer Engagement Features	Enterprise Subscription $80 User/Month (10 users minimum)	Pro Subscription $50 User/Month (10 users minimum)	Lite + Recording + AI Subscription $15 User/Month	Lite + Recording Subscription $12 User/Month	Lite Subscription $8.5 User/Month
Typical User	Customer Service & Sales – companies with heavy customer service and sales volumes	Customer Service & Sales – companies with small customer service and sales teams	Subject Matter Expert – conversations recorded for compliance and using AI assistance	Middle and Back Office – conversations recorded for compliance	Middle and Back Office – require reporting and conversation interaction captured in CRM
Native Teams application including Dynamics 365, Salesforce, ServiceNow and HubSpot case management	Included	Included	Included	Included	Included
Stand alone database case management (if no CRM)	Included	Included	Included	Included	Included
Voice & Conversational SMS Channels, Receive, Start & Transfer Conversations	Included	Included	Included	Included	Included
Compliant Recording  & Archiving	15 GB User/Month	10 GB User/Month	5 GB User/Month	5 GB User/Month	N/A
Solgari AI Copilot (Sentiment Analysis, Transcription, Conversation Summary and Language Translation	Included	Included	Included	N/A	N/A
AI Chat (Chatbot and Live Agent) *Requires Copilot Studio Licence	Included	Included	N/A	N/A	N/A
AI Conversations Per Month	1,000	1,000	500	N/A	N/A
AI Cloud Contact Center, Reporting & Analytics	Unlimited Queues & IVRs Voice Initiated IVR AI Skills Based Routing Standard Reports Standard Wallboards	5 Queues 3 IVRs Standard Reports Standard Wallboards	Standard Reports	Standard Reports	Standard Reports
Outbound Sales (Preview, Predictive, Progressive)	Included	Included	N/A	N/A	N/A
Contact Centre Management Hub (admin, manage users, channels, queues, IVR, AI SBR, reports and wallboards where available)	Included	Included	N/A	N/A	N/A
Support cover	24/5 Enterprise Support	8/5 Standard Support	8/5 Standard Support	8/5 Standard Support	8/5 Standard Support
User configuration fee (One time charge)	$160	$160	$60	$60	$60

Additional Options

Digital Channels (WhatsApp, Facebook, Messenger, Line and WeChat) User/Month	$12.5	$12.5	$12.5	$12.5	$12.5

Standard pricing is available in Euros (€), US dollars ($) and Pound Sterling (£). Local pricing is available when buying through Microsoft Marketplace.

(*) Assumes 750 words on average per conversation, option to increase number of conversations included by amounts of 1,000 at an additional $5.50 User/Month.