Frontier Transformation
Capture every customer conversation.
Create trusted business context. Unlock Microsoft AI.
How Solgari works
Solgari for Teams & Dynamics 365
Capture every customer conversation across voice and digital channels.
Trusted records in Dataverse
Turn those conversations into structured customer data.
Copilot + AI agents
Make that conversational data available to Microsoft Copilot and other AI use cases.
The customer journey
LAND
Give customer-facing teams a more consistent way to manage customer engagement within Microsoft Teams and Dynamics 365
One customer view in Solgari for Teams & Dynamics 365
Marketplace transaction. Configure.
Go live
EXPAND
Extend into additional teams, channels and customer journeys as new requirements emerge
Add new personas, channels and use cases
Create richer AI business context
UNLOCK AI
Apply AI to established customer journeys to introduce new service models and make greater use of customer intelligence
24/7 AI self-service
Voice of customer intelligence
LAND
Give customer-facing teams a more consistent way to manage customer engagement within Microsoft Teams and Dynamics 365
One customer view in Solgari for Teams & Dynamics 365
Marketplace transaction. Configure. Go live
EXPAND
Extend into additional teams, channels and customer journeys as new requirements emerge
Add new channels and use cases
Create richer AI business context
UNLOCK AI
Apply AI to established customer journeys to introduce new service models and make greater use of customer intelligence
24/7 AI self-service
Voice of customer intelligence
Customer benefits
Instant self-service.
Seamless expert escalation
Partner benefits
Repeatable AI Solutions.
Marketplace Growth. Services Revenue.
Microsoft Seller benefits
Co-sell. Marketplace Billed Sales. Copilot + Azure.
See the journey in action
Land
Expand
Unlock AI
Land
Expand
Unlock AI
Sr. Director, Marketplace & Journey
Frequently Asked Questions
What problem does Solgari solve for Microsoft customers?
Solgari helps organisations capture customer conversations that are otherwise missed or disconnected from the CRM. It brings voice, messaging and digital engagement into Microsoft Teams and Dynamics 365, creating structured customer context that can be used across the Microsoft stack.
How does Solgari support Microsoft’s AI strategy?
Solgari captures and structures customer conversations before making that information available to Microsoft AI. Conversation data can be written to Dataverse, where Microsoft Copilot and other AI tools can use it as customer context.
Why is capturing the conversation important if the customer already has Dynamics 365?
Having a CRM is not the same as having a complete customer record. Solgari is designed to capture conversations and associated intelligence, including transcripts, summaries and sentiment, and write the resulting data into Dataverse automatically for Dynamics 365 deployments.
Where does Solgari fit in the Microsoft technology stack?
Solgari sits within the Microsoft ecosystem, extending Teams and Dynamics 365 for customer engagement. It runs on Azure, with the Solgari Hub providing the underlying routing, recording, AI processing and CRM synchronisation.
Does Solgari replace Microsoft Teams?
No. Solgari extends Teams for external customer engagement. It allows customer-facing employees to handle channels such as voice, SMS, WhatsApp, chat and email within the Microsoft environment they already use.
Does Solgari only make sense for contact centres?
No. Solgari can extend beyond traditional contact-centre teams to customer-facing employees such as subject matter experts, sales teams and back-office staff. Lite licensing is designed for these wider user groups.
How does Solgari complement Microsoft Copilot?
Solgari provides additional customer conversation context for Copilot by capturing and structuring interactions. The aim is not to replace Copilot, but to give Microsoft’s AI tools better customer information to work with.
Can Solgari help customers create a single customer view?
Yes. Solgari brings customer conversations from multiple channels into a common engagement layer and, for Dynamics 365, writes interaction data into Dataverse. This supports a more complete customer record across Teams and Dynamics 365.
How quickly can a Microsoft customer deploy Solgari?
Standard deployments are typically measured in days rather than months. The documented typical go-live range is 3–10 days, depending on scope and readiness, with some configurations capable of going live in hours.
How is Solgari bought through Microsoft?
Solgari is transactable through Microsoft Marketplace and is also available through Microsoft field sellers. The solution architecture identifies Azure Marketplace as a route for fast procurement, and the platform is described as MACC-eligible and Azure IP Co-Sell ready.
What does the opportunity look like for a Microsoft seller?
The opportunity is to connect a customer-engagement problem to the wider Microsoft estate. The journey can start with consolidating customer engagement in Teams and Dynamics 365, expand to more customer-facing users and channels, and then create richer business context for Copilot and AI agents.
What are the three parties trying to achieve?
The customer gets more complete customer engagement and better self-service and escalation. The partner gets a repeatable AI solution opportunity and services revenue. The Microsoft seller gets a co-sell and Marketplace-billed sales opportunity, alongside greater use of Copilot and Azure.