Never miss a property enquiry again: Sherry FitzGerald Lettings transforms customer connectivity – and unlocks AI insights – with Solgari 

Dublin, Ireland – 16th October: Sherry FitzGerald Lettings, one of Ireland’s leading estate agencies, has implemented Solgari, the Microsoft-certified customer engagement solution that embeds  natively within Microsoft Teams, enabling agents to handle every customer call, WhatsApp message, and SMS in one workspace. All interactions are automatically written into Salesforce CRM, providing a complete, AI-ready view of every client relationship.  

 The Challenge 

With agents constantly on the move conducting viewings and valuations, Sherry FitzGerald needed a way to ensure no customer enquiry was missed and all communications were captured in Salesforce for follow-up and analysis.  

 The Solution 

By deploying Solgari for Microsoft Teams, Sherry FitzGerald unified all voice and messaging channels inside the Microsoft 365 environment their teams already use. 

 Agents can now: 

• Make and receive calls and WhatsApp messages directly within Microsoft Team 

• Automatically log all communications, transcripts, and summaries to Salesforce CRM 

• Feed all customer conversations into AI tools including Solgari Copilot, Agentforce, and AI Chat, unlocking real-time insights and automation 

• Deploy rapidly, going live in under a week with no additional infrastructure 

 The Results 

• Zero missed enquiries: All calls and messages route through Teams and sync to Salesforce 

• AI-ready data: Every conversation feeds Copilot and AI Chat for summaries, sentiment, and recommendations 

• Faster responses: Agents can connect instantly from any device or location 

• Full customer visibility: Salesforce now holds the entire communication history for every client 

 
Eileen Sheehy, Managing Director, Sherry FitzGerald Lettings, commented: “Solgari has completely changed how we connect with clients. Every call and message is captured in Salesforce, so our agents and AI tools have the full picture. It’s seamless, fast, and has transformed how quickly we respond to enquiries.” 

John Colgan, CEO, Solgari, said: “Sherry FitzGerald shows how organisations can extend their Microsoft and Salesforce investments to deliver exceptional customer engagement. By unifying every channel and making it AI-ready, they’ve built the foundation for faster, smarter, compliant communication.”