Dublin, 29th October 2025: Solgari has today announced that Solgari Customer Engagement for Microsoft Teams has achieved Microsoft “Solutions Partner with Certified Software – Modern Work” status under the Microsoft AI Cloud Partner Program.  

This confirms Solgari’s technical interoperability with Microsoft Cloud and a consistent record of customer success, verified through Microsoft Marketplace Billed Sales performance and strong customer references. The certification closely follows Solgari’s earlier recognition as a Certified Contact Center for Microsoft Teams.   
 
While the Contact Center certification validated deep integration, the new Certified Software for Modern Work status highlights commercial success and customer impact across industries including financial services, healthcare, manufacturing, government, education, and sports and entertainment, with deployments in Australia, Singapore, Malaysia, UAE, South Africa, UK, Ireland, US, Canada, and Latin America.  

“This certification validates how Solgari extends Microsoft Teams from a collaboration hub to a complete customer engagement platform,” said John Colgan, CEO of Solgari. “By feeding the entire conversational layer – every call, message, and chat – directly into a customer’s system of action such as Dynamics 365, we make Microsoft Copilot and AI Agents far more effective.”  

Activating Microsoft’s AI Business Solutions strategy

Solgari Customer Engagement for Microsoft Teams delivers on Microsoft’s FY26 AI Business Solutions strategy, enabling applications that are natively deployed on Microsoft Cloud, data-complete, and CRM-integrated. 

Solgari captures every customer interaction across voice, messaging, and chat within Teams, transcribes and analyses it using Azure AI, and syncs the data into Dynamics 365 or other business systems. This gives Microsoft Copilot and AI Agents full conversational context, improving accuracy, compliance, and insight. 

Key highlights: 

• Dual Microsoft certifications: 

• • Certified Contact Center for Microsoft Teams 

• • Certified Software – Modern Work 

• Verified customer success: Marketplace Billed Sales and references confirmed by Microsoft 

• Azure-native, AI-ready, and CRM-integrated 

• Feeds all conversations into Dynamics 365 and Microsoft AI tools for better automation and customer understanding 

For more information, visit solgari.com or explore Solgari Customer Engagement for Microsoft Teams on the Azure Marketplace.