At the Microsoft Customer and Partner Solutions (MCAPS) FY26 launch, the direction was clear: AI Business Solutions are now Microsoft’s strategic focus. These are cloud-native apps designed to unify Microsoft Cloud workloads and drive Azure consumption, delivering real business outcomes through Copilots, agents and line-of-business transformation.
Solgari is already executing this strategy.
Solgari contributes to this AI Business Solutions strategy through three Microsoft-recognized solution plays:
- Copilots and Agents at Work – via the Solgari for Microsoft Teams app
- Sales Transformation with AI – via the Solgari for Dynamics 365 app
- Service Transformation with AI – via the Solgari for Dynamics 365 app
With the following benefits to customers and Microsoft sellers.
- 100% of TCV is Marketplace Billed Sales and is credited against the customer MACC where relevant and as part of existing Microsoft Azure billing
- 30% of ACV is credited against Microsoft seller sales quota
What Solgari Does
Solgari is a Microsoft-native application that turns Microsoft Teams or Dynamics 365 into an AI-powered, omnichannel customer engagement platform. It brings voice, SMS, WhatsApp, chat, email, and social into the Microsoft tools that everyone involved in delivering exceptional customer service are familiar with. This means every interaction is:
- Handled in-channel: no tab switching, no bolt-ons
- Structured and AI-ready: transcribed, summarised, sentiment-analysed, translated
- Synced to CRM: data flows into Dynamics 365, Salesforce, HubSpot, or ServiceNow
Why Customers Choose Solgari
No matter what industry they operate in, our customers are pursuing three clear goals:
- Extend their Microsoft Cloud investment to include customer engagement, not just for contact centre agents, but for sales, service, back office, and subject matter experts
- Get rapid ROI by activating value in days, with no integration or implementation delay
- Use AI now, by capturing rich conversation data that Copilot and other models can use immediately
How Solgari Supports the FY26 Microsoft Strategy
Solgari isn’t adapting to Microsoft’s AI Business Solutions strategy – we are built for it. This drives better outcomes for our customers, for our partners and for Microsoft itself.
✅ Cloud-native on Azure
✅ Teams and D365 certified – app store deployable
✅ Listed on Azure Marketplace – fully MACC eligible
✅ Omnichannel-first – voice, chat, WhatsApp, email, SMS, social
✅ CRM-aware – writes to Dynamics 365 and other major platforms
✅ AI-ready by design – Copilot, transcription, summarisation, translation, and sentiment are built-in
Our apps don’t sit alongside Microsoft Cloud. They extend it. To find out more about how we can help your organization, book a demo today: https://solgari.com/transform/request-demo/
