Solgari has today announced the roll-out of its latest AI-powered chatbot built on Microsoft Copilot Studio. Designed to meet customer demand, the application extends existing Microsoft Cloud investments with customer engagement apps that can be deployed in hours, putting customers at the leading edge of AI.
The Solgari application turns Microsoft Teams and Dynamics 365 into customers’ AI-powered, omnichannel contact center in hours by bringing voice, messaging, intelligent routing and AI assistance directly into the Microsoft tools used by millions of businesses across the world.
Its AI chatbot can be integrated directly into customers’ websites, allowing users to interact with it through a chat interface. The solution builds out the knowledge base that the AI chat uses to respond to queries using Solgari customers’ existing Microsoft Copilot Studio license.
Within this powerful delivery model, the AI chat functionality is developed to enhance the self-service capabilities Solgari provides to its customers, empowering them to:
Deliver 24/7 customer care
- Automate routine issues: Chatbots and voicebots handle common queries using Generative AI, freeing up agents for more complex issues
Provide seamless escalation
- When needed, the chat will pass queries to a live agent with a full conversation history, removing the possibility of any repetition or frustration
Maintain standards of excellence
- Customer service trams can deliver round-the-clock support without increasing headcount or compromising on service quality
Capture all customer conversations and power AI Agents
- The Solgari app captures AI chat and all conversations across any channel in its customers’ CRM, including Dynamics 365, Salesforce, ServiceNow and Hubspot
- Customers can extend this data to Microsoft Sales Copilot or any relevant AI Agent
Access via Azure Marketplace
- The AI chatbot is available in Solgari for Teams and Dynamics apps on Microsoft Azure Marketplace
- Customers can purchase as part of their existing Microsoft billing and deprecate MACC where relevant
Marcel McCann, Chief Technology Officer at Solgari, commented. “Our AI chatbot roll-out empowers businesses to elevate customer experience by streamlining routine interactions while ensuring easy escalation to live agents when required. Available as part of our Solgari for Microsoft Teams and Dynamics 365 apps, the feature meets real customer needs with speed, flexibility, and enterprise-grade intelligence.”
Solgari is trusted by Microsoft users and leading brands in over 40 countries, including AMB Sports & Entertainment, LW Theatres, NHS, Clarion Housing Group, Gauteng Provincial Government and Mimaki. The AI chatbot is designed to be flexible enough to support diverse use cases across different industries.
For more information, please visit www.solgari.com or at sales@solgari.com.
