28 August 2025: Solgari, the only Microsoft-native application that turns Microsoft Teams or Dynamics 365 into an AI-powered, omnichannel customer engagement platform, has today announced a new partnership with HelloTeams, a leader in rapid Teams Phone deployment. The collaboration enables Australian businesses to combine seamless Teams Calling from HelloTeams with Solgari’s full omnichannel customer engagement platform – delivering AI-driven voice, messaging, chat, social, and CRM integration natively inside Microsoft Teams.
Solving the customer engagement challenge in Microsoft Teams
Despite Australian businesses increasingly standardising on Microsoft 365, many still struggle with disconnected systems for customer engagement. Calls, chats, emails, and social interactions are often siloed, leaving staff without a single view of the customer and slowing down response times.
The Solgari + HelloTeams partnership directly addresses this challenge.
- HelloTeams enables customers to activate Teams Calling within minutes through Operator Connect or Direct Routing with and a user-friendly no-code portal, HelloTeams helps businesses of all sizes modernise their phone systems quickly and securely.
- Solgari extends Microsoft Teams into a complete AI-powered customer engagement platform – bringing all channels together, capturing every interaction in one data view, and unleashing AI out of the box
With Solgari, organisations benefit from:
- A cloud-native & scalable solution – built for Azure from day one, delivering global reach with enterprise-grade security
- Rapid deployment – Marketplace transactable, CoSell-ready, and live in days without complex projects
- An omnichannel-first experience – Voice, WhatsApp, SMS, chat, email, and social channels run directly inside Teams or Dynamics 365
- AI by default – every interaction is transcribed, summarised, translated, and sentiment-analysed
- CRM-native – conversations are automatically captured in Dynamics 365, Salesforce, HubSpot, or ServiceNow
This unified, Microsoft-native approach ensures that every employee – whether in service, sales, the middle office, or back office – can deliver exceptional customer engagement without leaving the Microsoft tools they already use every day.
What our partners are saying
“We’re delighted to partner with Solgari,” said Jack Kruse, Global Sales Director at HelloTeams. “By combining our rapid Teams Phone enablement with Solgari’s powerful customer engagement platform, Australian businesses can modernise their communications and unlock new levels of productivity and customer experience.”
“Partnering with HelloTeams is a pivotal step in our Australian expansion,” said Conor MacMahon, Global Partnerships at Solgari. “Together, we’re helping organisations extend their Microsoft investments, deliver value from day one, and stay at the forefront of AI-driven customer engagement – all within the Microsoft Teams environment.”
