Solgari appoints Nabeel Ahmed as L3 Technical Support Manager for APAC/ANZ

Solgari welcomes Nabeel Ahmed to the business as L3 Technical Support Manager for the APAC and ANZ regions. Nabeel will be responsible for resolving customer issues, working in collaboration with our L1 and L2 Technical Support teams to ensure the highest levels of customer satisfaction and experience with our solution.

Nabeel joins with over 10 years of experience working within the Information and Systems Administration industry with a predominant focus on enhancing customer success. Nabeel has a proven track record in Technical Support roles, working for technology companies such as Hyland and Xcellerate IT in Australia. His hard work has been recognised by his industry peers and colleagues, with multiple awards attained for providing excellent support to partners and customers across the APAC region.

Commenting on his appointment, Nabeel said; “I am thrilled to be joining Solgari and helping to build strong relationships and support throughout the APAC and ANZ regions in this exciting phase of growth. Solgari is now the gold standard for All-Channel Communications Solution across multiple platforms – a true business leader who offers top quality support to all its customers and partners.”

Solgari CEO, John Colgan stated; “We are pleased to announce that Nabeel will be joining the team and taking on this key role within our customer support hierarchy in the APAC region. This is another demonstration of our commitment and focus to provide our customers and partners with first-class service around the globe”

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts

Vincent Kelly, Head of Marketing

vincent.kelly@solgari.com

 

Nabeel Ahmed – L3 Technical Support Manager, APAC/ANZ

nabeel.ahmed@solgari.com

Solgari partners with enepath

Cloud communications specialist enables voice trading solution to offer additional services to clients

 London – June 15, 2017 Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has today announced its partnership with enepath, the voice trading and communications specialist. The partnership will enable enepath to integrate Solgari’s business communication software services – specifically SIP trunking and DDI telephony – to its front and back office trading solutions.

Access to Solgari’s global cloud unified communications will strengthen enepath’s existing back office solution to more efficiently connect the front, middle and back office departments without the need for PBXs at a carrier level.

Solgari is the only global cloud business communications vendor that delivers business telephony, call & video conferencing, desktop sharing, contact centre, IVR, call archiving, call encryption, PCI DSS compliance and carrier requirements through an integrated software platform. Customers pick and choose the services they require, where and when they need them, on-board in days, and save cost compared to other systems.

enepath is the complete voice trading solution specialist for today’s traders, transforming the way people implement and manage the use of voice inside and outside the trading room. It focuses on Software as a Service rather than on proprietary hardware and capital deployment for today’s traders who want high functionality, mobility, agility, reliability and flexibility on a global scale.

Solgari’s global cloud business communications solution is of particular value to enepath as it enables the company to create global numbering from the cloud, providing a single global desk for companies to increase business efficiency without any time zone constraints.

“Providing a resilient and effective end-to-end voice trading solution is what we strive for as a company and, as such, we continually look to improve upon what we have already created,” said Gavin Davis, CEO, enepath. “In this regard, the well-respected Solgari is a natural fit. In partnering with them we have solidified our offering from front to back office, and we are pleased with the benefits this will give our customers, both existing and future.”

“enepath is leading the way in voice services for trading rooms, and we’re delighted that this partnership will enable the company to provide a more solid offering to the traders using its services,” said John Colgan, CEO, Solgari. “There is a great synergy between our two companies, both believing firmly in giving our customers an excellent service with a low total cost of ownership. We look forward to a strong future together.”

To find out more about enepath’s Front Office, Back Office and Compliance packages, please visit their website www.enepath.com, or follow them on Twitter @enepath

About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call recording and encryption while meeting FCA, SEC, Central Bank and PCI DSS Compliance.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com, or follow us on Twitter @solgaritweets

Media Contacts

Finn Partners

Flora Haslam or Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

Solgari partners with m-hance to offer cloud communications to its Microsoft Dynamics CRM customers

 

m-hance boosts portfolio with Solgari’s cloud-based telephony solutions

London – January 27, 2017 Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today announced its partnership with m-hance, a Microsoft Dynamics Gold Partner. The partnership will enable m-hance to provide its Microsoft Dynamics CRM customers with a complete end-to-end cloud telephony solution.

Solgari extends m-hance’s existing offerings by delivering a host of cloud-based telephony solutions to its customers in the UK and Ireland, enabling them to better meet their customers’ communication needs, as well as target new sectors with contact centre and call handling requirements. Customers can now maximise the value of their Microsoft Dynamics investment and extend the functionality of their CRM solution. Solgari provides all telephony services through an integrated cloud software platform that requires no on-site maintenance, resulting in substantial cost savings.

“Solgari is the perfect partner for m-hance,” said Steve Driscoll, CEO of m-hance. “Microsoft Dynamics 365 (CRM) is fast becoming an essential tool for today’s businesses. Indeed, sales and marketing departments are constantly looking for new ways to make their campaigns more effective. We have a range of customers, both large and small, across a number of industries, and it was becoming increasingly important for us to offer a scalable solution that would enable all of our customers to better meet their communication and contact centre needs. Solgari’s solution is secure, agile and integrates well with Microsoft Dynamics 365 (CRM), making them the perfect partner to help our customers harness the full power of voice and video communications.”

m-hance is a business solutions provider and Microsoft Dynamics Gold Partner, providing Microsoft Dynamics 365, Microsoft Dynamics GP, SharePoint and Office 365 to a range of customers from the construction, manufacturing, not-for-profit, wholesale distribution, sports and professional services sectors.

“We are delighted to announce our partnership with m-hance,” said Sheelagh Hawkins, director of channel, partnerships and alliances at Solgari. “By integrating our cloud telephony solution with Microsoft Dynamics 365 (CRM), we are now the perfect choice for Microsoft customers that want to reduce communication costs, meet compliance requirements, and further enhance the front-end user experience. We are looking forward to working with m-hance and helping them expand their customer base in the UK and Ireland.”

About m-hance

m-hance is an award-winning Microsoft Dynamics Gold Partner and a leading provider of Microsoft Dynamics CRM (Microsoft Dynamics 365), Microsoft Dynamics GP, SharePoint and Office 365. As the largest Microsoft Dynamics GP Partner in Europe, m-hance has over twenty years’ experience in supporting its customers with their ERP, CRM, SharePoint and hosting requirements. For more information, please visit http://m-hance.com/

About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

 

Media Contacts

Finn Partners

Hannah Townsend/Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

 

 

Solgari partners with ER Information Systems to bring cloud communications to its SME customers

 

ER Information Systems adds Solgari’s cloud telephony and business communications software service to its product portfolio

 

London – September 20, 2016 Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today announced its partnership with ER Information Systems, an IT and cloud computing support specialist. The partnership will enable ER Information Systems to provide its customers with a product portfolio that includes a complete end-to-end cloud telephony service.

Solgari provides ER Information Systems with a global Voice over IP (VoIP) and business communications technology that provides its small and medium enterprise (SME) customers with a seamless service, covering all requirements, wherever they are – something that is particularly important for those with multiple sites and a growing number of remote workers. Solgari provides all telephony services through an integrated cloud software platform that requires no on-site maintenance, resulting in substantial cost savings.

“Solgari is a great addition to our product portfolio,” said Andy Knap, director at ER Information Systems. “The majority of our customers are small and increasingly require a cost-effective solution that enables them to stay connected however or wherever they choose to work. Solgari’s technology is exactly what SMEs are looking for – it is reliable, scalable and much easier on the purse strings than traditional telephony systems.

Knap continued: “Solgari stands out from the crowd. While there are a lot of companies in the cloud communications space, few can offer global presence and all the services with the ability to liaise with local telecommunications companies in each country. We are confident that our customers will see many benefits when using Solgari’s technology.”

ER Information Systems provides its clients, who are largely in the professional services sector, with cloud computing and IT support and consultancy. Solgari is the only global cloud business communications company that delivers business telephony, call and WebRTC video conferencing, desktop sharing, contact centre, IVR, call archiving, call encryption, PCI DSS compliance and carrier requirements through one integrated software platform.
“We are extremely happy to be partnering with ER Information Systems,” said Sheelagh Hawkins, director of channel, partnerships & alliances at Solgari. “Our VoIP and cloud telephony solutions are perfect for small and medium businesses who don’t have the skills, time or money to invest in traditional communications technology. We complement ER Information Systems’ product portfolio well and look forward to helping its European customers overcome their communications challenges as they grow.”

About ER Information Systems

ER Information Systems offers high quality IT consultancy, hosting and support services to small and medium-sized companies. A huge emphasis is placed on high levels of service and delivering best practice. ER Information Systems engages with clients at all levels – helping business owners define strategy and ensuring that end-users have a trouble-free working day. Combining both traditional and cloud computing strategies, the most cost-effective solutions are chosen for each individual client’s needs. Collaborating closely with carefully selected partners, ER Information Systems continues to expand its portfolio of services, encompassing: hosted email; email, endpoint, web and network security; online backup, archive and disaster recovery; hosted telephony and collaboration; hosted virtual servers and desktops. For more information, please visit www.erisystems.com.

About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

Media Contacts

Finn Partners

Hannah Townsend/Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

Why Cloud Telephony & CRM’s Make a Powerful Partnership

At the heart of every successful sales team is a powerful CRM system. Integrated into the very backbone of business operations, companies rely heavily on their CRM system. The CRM plays a pivotal role in strengthening business relationships with customers, successfully retaining customers and driving sales growth. However, you may have a powerful CRM system in place, but do you have the engine to drive it? The impact of integrating a CRM system with a cloud based telephony solution for businesses with heavy customer interaction can be transformative.

Accelerated customer service levels

Where a CRM is integrated with a cloud based telephony solution, the details of the person calling will appear instantly via a screen pop-up if the relevant data is stored in the CRM. This enables the sales team to immediately deliver a more personalised customer experience. Sales teams can even switch to video calls from voice calls by using WebRTC collaboration functionality. The ability to switch from voice, to video and to messaging leaves a powerful impression.

The intelligent call routing ensures a quicker client response time, a result sure to increase customer satisfaction. The integrated call archiving and recording functionality facilitates efficient employee performance tracking and customer feedback. This monitoring serves as an important incentive for sales teams to deliver superior customer service.

Productivity soars to new heights

With click to dial functionality, your sales team can automatically dial phone numbers from prospect and customer details stored in your CRM.  The ‘caller ID lookup’ functionality within your cloud based telephony solution uses CRM data to ensure calls are intelligently routed to the correct agent.

As a result, the need to manually search for customer data and populate lead data is eliminated. Notes can be created instantly with the CRM as the call is ongoing and all related telephony data is available through an embedded link in the CRM back in the Cloud Telephony software administration portal. Errors are reduced and sales staff can make the best use of their time. Sales people ultimately spend more time selling and less time calling.

Missed opportunities become a thing of the past

A call missed is a sales opportunity lost. By integrating a cloud based telephony solution with your CRM, you can guarantee that unanswered calls do not equate to a missed opportunity. Outside of office hours or during busy periods, your cloud based telephony software will record missed call data. The cloud telephony solution will have all this data available in the administration portal which is easily accessed through the CRM system.

The extensive capabilities of the integrated full call log reporting ensures unanswered calls do not lead to lost business. Closing the gap on missed calls and missed sales opportunities can lead directly to increased profitability.

Meeting compliance isn’t complicated

In industries such as financial services and banking, there are strict compliance regulations enforcing transparency in client communications. By integrating a cloud telephony solution with your CRM, companies can ensure that they remain regulatory compliant. The call archiving functionality, call encryption and IVR applications safeguard customer data. They enable companies to easily meet key compliance requirements such as PCI DSS standards and other regulations from governing bodies such as SEC and FCA.

CRM’s and Cloud Telephony – Powering Profitability

Unifying your CRM with an innovative cloud telephony solution creates an almighty alliance. It forges a powerful partnership that enables quicker, smarter, more effective sales and marketing. This simple, straight forward integration can hold the key to unlocking profitable growth and streamlining business operations.

Interested in partnering your CRM with a powerful cloud telephony solution that is available globally? We’ve integrated our cloud based telephony software with many mainstream and industry vertical CRM vendors such as Microsoft Dynamics CRM, Salesforce.com, Sage CRM and Bullhorn. Talk to us today to find out how integrating your CRM with the Solgari platform can better the sales and marketing performance of your company.

“We had 19 different phone systems serving 600 people in 19 offices. Now we have one cloud telephony solution and a whole lot more. Communications and our Bullhorn CRM platform now work as one. Solgari is a hugely comprehensive offering, it’s been fantastic for us”

Don Ryan, Group IT Director, Morgan McKinley

 

Private Cloud – Is it really the best option?

CIOs around the world have expressed a clear intention to move legacy IT infrastructure to private clouds or shared service centres within their companies, with stability, security and service level agreements often stated as the main reasons. But is the private cloud really the best option?

Management & Maintenance

A big drawback of the private cloud is that all the management, maintenance and updates are the responsibility of the company. Outsourcing IT to specialist cloud telephony and communications vendors, however, removes this burden and ensures key targets, such as security and usability, are always met. Cloud telephony services, for example, can decrease and expand depending on business needs. By managing these changes, as well as system upgrades and helpdesk access, cloud telephony providers enable businesses to spend more time on value-adding work.

Access to The Latest Technologies

While the private cloud is becoming a popular option as a way to safeguard the role of traditional IT, even with large budgets it’s unlikely that a company not specifically in the business of providing cloud services would match the investment and innovation of dedicated cloud vendors. One of the benefits of outsourcing to specialist cloud telephony and cloud contact centre vendors is the ability to try out the latest technology without having to find additional resources that could be spent on other business-growing activities. Indeed, there are countless cloud innovations and most companies simply don’t have the time or skills required to investigate, develop and test new cloud communications technologies.

Security

For those concerned about security, it’s worth noting that cloud telephony and cloud contact centre providers have stringent regulations they must comply with, such as the PCI Data Security Standard (PCI DSS), and their success depends on their ability to keep customers’ data safe. Outsourced cloud telephony and cloud contact centres compensate for many business’ lack of understanding and knowledge of what these regulations involve, which translates to enhanced security.

Internal Collaboration & Communication

Cloud telephony and cloud communications can also greatly improve collaboration and communication within an organisation. The cloud offers businesses the freedom to access data from multiple locations, as well the ability for a business platform to develop organically at the same pace as the business environment. It can facilitate multiple users so that they can share the application without compromising speed or capacity. The good thing is that with a cloud service provider, businesses can have all of this managed for them.

Costs

Another benefit of using specialist cloud service providers is of course costs. While on-premise support requires regular maintenance, fixes and upgrades, the only ongoing costs required with cloud telephony and communications vendors are subscription fees, training and configuration, which significantly reduces the company’s capital expenditure (capex). Cloud providers also deal with any redundancy requirements. These costs are often overlooked, but, added together, can make a very real difference.

Ultimately, organisations simply need to look beyond the private cloud. The cloud undoubtedly offers very real business benefits, however it can often be overwhelming when faced with the management of cloud technology – particularly for companies with little understanding of how it works. For businesses wanting to enjoy maximum ROI from their cloud investment, the advantages of outsourcing to dedicated cloud telephony vendors like Solgari far outweigh the disadvantages.