The missing layer that leaves your AI Copilot operating on a fragment of the truth
Microsoft Copilot doesn’t reason from intent; it reasons from data. Specifically, from what’s stored in Dataverse. So, if that data […]
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How AI-powered customer engagement works inside Microsoft Teams – and why it matters now
AI is moving quickly in customer engagement. Most organisations are experimenting with Copilot, automation, and chat-based interfaces. On the surface,
What Salesforce’s Acquisition of Momentum Means for the Microsoft Cloud Ecosystem
When Salesforce bought Momentum, Forrester made a clear point: AI only works properly if it can see what was actually
3 ways to extend Dynamics 365 for complete customer engagement
Dynamics 365 is a strong system of record. For many organisations, that is where it stops. Customer interactions still happen elsewhere. Calls sit
Solgari for Teams & Dynamics 365: Built for Microsoft’s AI Business Solutions
At the Microsoft Customer and Partner Solutions (MCAPS) FY26 launch, the direction was clear: AI Business Solutions are now Microsoft’s
Why Microsoft customer engagement is now a strategic priority
Microsoft Teams and Dynamics 365 provide a powerful foundation for collaboration, business processes, and customer data across many organizations. Together with