Conversations are where
value is created
Microsoft is the core platform for millions of businesses, from Teams for collaboration to Dynamics 365 for processes, all running on Azure. But customer engagement sits outside that core infrastructure. Calls happen elsewhere. Messages sit in separate systems. And conversations consistently never reach the CRM. As a result, customer engagement suffers.
Solgari exists to fix this.
Complete customer engagement. Inside Microsoft. Captured in your CRM.
Complete customer engagement.
Inside Microsoft.
Captured in your CRM.
Friction destroys value
We started Solgari with a simple conviction: If AI, automation and modern customer experience are going to work, they must be built on complete, accurate conversation data. Yet in most organizations, a large share of customer interactions never reach the CRM system. When that happens:
- Customers repeat themselves, because the full history is not visible
- Staff switch between systems trying to reconstruct context
- Managers cannot see what is really happening across channels
- Compliance and audit trails contain gaps
- AI tools generate weaker results because they operate on partial data
Solgari removes that friction
Mission
To capture and structure all customer conversations within Microsoft and connected CRMs, so AI agents and Copilots operate with full context and deliver measurable ROI.
Vision
To transform Microsoft Teams and Dynamics 365 into an AI-powered engagement platform in days, delivering better customer and employee outcomes.
Built for Microsoft-first organizations
Solgari is designed for organizations who are committed to Microsoft as their core working environment. We work alongside whichever CRM provider they use, from Dynamics 365 to HubSpot, Salesforce and ServiceNow. Our customers:
Need fast-time-value
Have incomplete CRM systems
Don’t want heavy integration projects
Are serious about making AI useful
Our role is simple: ensure those systems are powered by complete, trusted conversation data written directly into the CRM.
Trusted by organizations worldwide
Proven at scale inside the Microsoft ecosystem
Solgari is trusted by organizations across public and private sectors to run critical customer and citizen conversations, directly inside Microsoft Teams and Dynamics 365.
Adopted in more than 45 countries across Government, healthcare, financial services, sports and entertainment and more
Supporting deployments from 10 users to over 4,500 users on a single platform
Handling millions of voice and digital interactions each month
Connect-and-go service inside Microsoft Cloud that goes live in days, not months
Transactable on Microsoft Marketplace, Azure IP Cosell and MACC eligible
Microsoft Certified Software for Modern Work, Contact Center for Teams Certified, all delivered within Azure and the Microsoft trust boundary
A word from our CEO
“Conversations are where trust is built or broken. If you lose the conversation, you lose the customer. We are focused on fixing that problem.”
John Colgan,
CEO Solgari
The team
John Colgan
CEO & Founder
Co-founder & serial tech entrepreneur; built and sold multiple software ventures; drives strategy, sales, and shareholder relations.
Ed Grant
CFO
Finance and operations strategist, ex-banker and PE operator, drives ROI, partnerships, and operational excellence.
Marcel McCann
CTO
Founding shareholder and director, ex-CIO and CTO, drives ops, tech strategy, and commercial product delivery.
Paul Mason
Strategic Advisor
Commercial leader with 25+ years in global tech, sales, partnerships, marketing, and go-to-market strategy.
Peter Hendrick
Non-Executive Director
Non-executive director and investor with 20+ years in tech and telecom, expert in scaling companies and delivering complex infrastructure projects.