conversation together
Solgari brings customer engagement into the Microsoft tools your people already use, helping simplify how customers connect, how employees respond and how conversations become part of the customer record.
What we deliver
Engage customers in your familiar Microsoft tools
Connect with customers on every channel
Engage your customers via WhatsApp, SMS, Facebook Messenger, Line, voice, email or web chat, all inside Microsoft Teams or Dynamics 365.
Instant availability
Handle customer queries in real time, wherever they are, without switching tools or losing track.
A single solution for your staff
All your staff, from customer service, sales, subject matter experts, middle and back office, can manage every interaction from a single screen, with complete history and context across all channels.
Deliver 24/7 customer care
Automate routine issues
Chatbots and voicebots handle common queries using Generative AI, freeing up agents for more complex issues.
Seamless escalation
When needed, pass queries to a live agent with full conversation history. No repetition or frustration.
Maintain standards of excellence
Deliver round-the-clock support without increasing headcount or compromising on quality.
Solve queries faster with AI assistance
Match queries to the right agent
Route calls and messages based on skills, language or availability for faster resolution and higher CSAT scores.
Augment agents with Copilot
Live sentiment analysis, automatic summaries and AI-recommended actions are built directly into every conversation.
Bridge language barriers
Translate live chat or messaging threads in real-time, enabling seamless service across borders.
Integrate with your CRM
Unite your core business software
Solgari captures all conversations in Dynamics 365 and Microsoft Dataverse, alongside other core business software including Salesforce, HubSpot and ServiceNow.
Real-time updates in your CRM
The app captures transcription, summary and sentiment of each customer engagement and stores it in your chosen CRM system in real-time.
Access to the Azure Cosmos Database
If you don’t have a CRM system, we provide you with access to the Azure Cosmos Database to log all interactions.
Powering your AI capabilities
Create a single conversational data layer
Capture voice, chat, messaging, and email directly into your CRM, creating one consistent system of record for every customer conversation.
Power the AI tools you already use
Make conversational data available to Copilot and AI agents, so every model works from the same trusted customer context, not fragmented or missing data.
Turn AI investment into measurable return
Increase the value of your AI strategy by ensuring it is fed with all conversational data, from any staff member involved in customer engagement, improving accuracy, adoption, and long-term ROI.
Get instant visibility into performance
Monitor everything in real-time
Track queue activity, call volumes and agent performance across every channel as it happens.
Spot trends before they escalate
Use dashboards and insights to identify service gaps, customer issues or training needs early.
Drive continuous improvement
Empower supervisors with actionable data, metrics, custom reporting and full audit trails of every interaction.
Turn customer conversations into action
Solgari captures and structures what customers say, creating a richer source of customer context.
Napster takes that a step further, using this context within agentic experiences designed to help people access knowledge, make decisions and take action.
Together, Solgari, Napster and Microsoft create a path from the customer conversation to the work that follows, without leaving valuable customer knowledge trapped in individual interactions.
Customer conversations captured through Solgari.
Structured customer data within your Microsoft environment.
Agentic experiences through Napster that can use that context to help people work, learn and act.