Solgari Client Stories

ELKO - Customer Experience

Streamlining Customer Experience and Payment Processing with Solgari for Microsoft Teams


ELKO, Iceland’s largest electronics store, prides itself on being a pioneer in affordable electronics, offering renowned brands and exceptional service. Seeking to extend and enhance their existing Microsoft Teams usage, ELKO aimed to integrate a full-function customer engagement solution into the platform their team was already using for internal collaboration. While using Avaya’s traditional voice telephony service, ELKO found it inadequate for their ambitious customer service goals, prompting them to explore the market for a native Teams soultion capable of delivering the desired capabilities and experiences.



Solgari was chosen by ELKO to implement their AI Customer Engagement solution for Microsoft Teams. This solution empowered ELKO with comprehensive contact center capabilities, including Voice, SMS, WhatsApp, and Facebook Messenger. The advanced self-service options powered by Microsoft Azure Open AI services ensured customers could be authenticated and quickly find answers to common issues.


See Solgari Customer Engagement solution for Microsoft Teams and Dynamics 365

See how Solgari enables Intelligent Swarming to help solve a customer query

See how Solgari unlocks collaboration, speed and efficiency in any outbound campaign

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