Microsoft customers and partners can now procure Solgari’s customer engagement solution through Cognizant as a Cloud Solution Provider (CSP), fully transactable on Microsoft Marketplace and eligible under enterprise MACC agreements through multi-party offers.
New York, NY – July 28 2025 – Solgari, the Microsoft-certified customer engagement solution, today announced an expanded partnership with Cognizant, one of the world’s largest professional services companies. Cognizant helps enterprises modernise their operations and customer experiences through advanced cloud, AI, and digital solutions.
The partnership enables Microsoft customers and partners to procure and deploy Solgari through Cognizant’s Cloud Solution Provider (CSP) programme and the Microsoft commercial marketplace.
This collaboration provides a streamlined path for both mid-market and enterprise organisations – including those with Microsoft Azure Consumption Commitment (MACC) agreement – to acquire Solgari via multi-party private offers (MPOs) co-sell-enabled by Cognizant.
Key highlights
- Fully transactable on Microsoft Marketplace
Solgari’s apps are marketplace-ready and eligible for enterprise MACC drawdown via multi-party offers with Cognizant
- CSP-aligned procurement via Cognizant
Microsoft customers and partners can license Solgari through Cognizant’s CSP framework, with integrated billing, provisioning and support
- Native integration with Microsoft Teams and Dynamics 365
Runs directly inside Microsoft tools – enabling secure omnichannel engagement without bolt-ons
- AI-ready from day one
Capture every customer conversation and insight in Solgari’s AI-ready database or your CRM – including Dynamics 365, Salesforce, ServiceNow, and HubSpot. Unlock powerful AI copilots, analytics, and next-best-action capabilities out of the box
- Rapid deployment and enterprise-grade compliance
No-code configuration enables same-day go-live, with secure recording, audit trails, and Microsoft 365-aligned data governance
- Continuous innovation for AI-era CX
Solgari evolves with the Microsoft ecosystem, helping organisations stay at the leading edge of customer insight, automation, and engagement
“This partnership with Cognizant unlocks powerful new routes to market for our customer engagement solution – including CSP, Microsoft Marketplace, and multi-party offers,” said John Colgan, CEO at Solgari. “Enterprise and channel buyers now have a faster, more aligned path to deploying modern customer service inside Microsoft.”
“Cognizant’s Microsoft Marketplace and CSP capabilities give customers a flexible, trusted route to adopt solutions like Solgari,” said Niraj Seth, Head of Manufacturing, Logistics, Energy & Utilities (MLEU) for UK & Ireland at Cognizant. “We’re pleased to support MACC-aligned procurement and help our joint customers accelerate modern, AI-powered engagement.”
