AI-Powered CX. Native to Teams. Delivered by Solgari and Teams Plus.
California, US. May 22, 2025: Solgari has today announced a strategic partnership with leading Microsoft-first communications service provider, Teams Plus.
The partnership will give Microsoft Teams users a native, AI-powered, omnichannel contact center with streamlined deployment and accelerated time to value inside the Microsoft ecosystem.
Solgari is the only contact center built natively for Microsoft Teams and Dynamics 365, helping customers extend their existing Microsoft investments, go live and see value in a matter of minutes, and stay at the leading edge of AI.
Solgari’s and Teams Plus’ customers will benefit from the partnership in the following ways:
- Leverage Teams Plus’ carrier-grade voice network for performance, reliability, up-time and unified telco services across North America
- Seamless integration into Microsoft Teams for advanced CCaaS capabilities
- Quick implementation and scalability for US and Canadian businesses
- Unified customer view with streamlined communication channels
- Enhanced first-contact resolution and customer satisfaction
- Maximization of Microsoft investments for clients
- Access to AI-powered omnichannel support
- Efficient customer service and sales handling capabilities
- World-class experiences delivered to trusted customer bases
- Simplified operations and reporting hub for all contact center activities
“The Teams Plus mission – to deliver impactful communications solutions that enable organizations to work as a collective – is one that greatly resonates with Solgari”, said John Colgan, CEO of Solgari. “Our partnership with Teams Plus allows Solgari to bridge the gap between US businesses’ familiar Microsoft estates and the AI-powered omnichannel contact center that awaits them. Together, we’ll help organizations maximize their Microsoft investments, all while delivering world-class experiences to their trusted customer bases.”
Commenting on the partnership, Ricardo Ordonez, President of Teams Plus, said: ”We are excited to team up with Solgari, as we see this application as an important and necessary offering within our Platform. By combining our strengths, we’re helping organizations optimize customer experience achieved through increased — all within the Microsoft Teams ecosystem.”
Solgari works with brands across more than 40 countries including AMB Sports & Entertainment, LW Theatres, NHS, Clarion Housing Group, Gautang Provincial Government, and Mimaki.
Through Solgari, all customer service channels are delivered pre-integrated into Microsoft Teams, allowing customers to reach organizations through their preferred channel. It also provides advanced self-service capabilities, AI-powered routing and agent assistance as well as an operations and reporting hub that serves as the home for all contact center operations.
Solgari for Teams integrates natively with core business software including Dynamics 365, Salesforce, HubSpot and ServiceNow allowing our customers to capture all their conversational data in their CRM of choice.
