Solgari and Velosio announce partnership

Solgari and Velosio are delighted to announce their new strategic partnership. The alliance will enable Velosio’s customer network to quickly benefit from Solgari’s market-leading customer experience CCaaS solution, Converse, as well as reinforce Solgari’s go-to-market reach across the American market. With all configuration in the cloud, go-live in days, and deep integration with Microsoft Dynamics Field Service, Sales, Marketing and Customer Service, Solgari enables businesses across the Velosio customer network to offer effective, productive and enjoyable end user experiences, in a consistent and joined up manner across each of their preferred communication channels, with the right blend of automated self-service and agent assisted outcomes and increased retention benefits for customers.

Commenting on the partnership, Bill Anderson, Chief Marketing Officer at Velosio said, “At Velosio, we carefully select the best solutions to meet the complex needs of our clients. We’re confident in Solgari’s ability to help our clients streamline their communications with their customers through a single solution – in turn, helping their employees become more efficient and productive.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Solgari offers unrivalled speed to value, as our cloud-enabled all channel customer experience technology is proven to deliver measurable business impact in days. We’re very excited to be bringing this opportunity to market with our friends at Velosio, and enabling businesses to meet their customers’ ever-evolving expectations in the Manufacturing Industry; especially within field service, professional services and HVAC companies in the Mid-Market segment.”

— ENDS —

 

Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

 

Bill Anderson, Chief Marketing Officer, Velosio

insider@velosio.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

About Velosio:

Velosio is a leader in deploying business applications through the cloud and delivering unparalleled client experiences for small and medium-sized businesses, and larger enterprises. One of the largest Microsoft partners in North America, Velosio supports the entire Microsoft Dynamics portfolio, Microsoft Office 365 family, and Azure services. Our solutions portfolio includes ERP, CRM, Productivity, Business Intelligence, and Power Platform with industry expertise and solutions for Professional Services, Field Service, Agribusiness, and Distribution, and extends to NetSuite and Sage. Headquartered in Columbus, Ohio, Velosio serves over 4,000 clients across US and Canada.

 

Solgari appoints Nabeel Ahmed as L3 Technical Support Manager for APAC/ANZ

Solgari welcomes Nabeel Ahmed to the business as L3 Technical Support Manager for the APAC and ANZ regions. Nabeel will be responsible for resolving customer issues, working in collaboration with our L1 and L2 Technical Support teams to ensure the highest levels of customer satisfaction and experience with our solution.

Nabeel joins with over 10 years of experience working within the Information and Systems Administration industry with a predominant focus on enhancing customer success. Nabeel has a proven track record in Technical Support roles, working for technology companies such as Hyland and Xcellerate IT in Australia. His hard work has been recognised by his industry peers and colleagues, with multiple awards attained for providing excellent support to partners and customers across the APAC region.

Commenting on his appointment, Nabeel said; “I am thrilled to be joining Solgari and helping to build strong relationships and support throughout the APAC and ANZ regions in this exciting phase of growth. Solgari is now the gold standard for All-Channel Communications Solution across multiple platforms – a true business leader who offers top quality support to all its customers and partners.”

Solgari CEO, John Colgan stated; “We are pleased to announce that Nabeel will be joining the team and taking on this key role within our customer support hierarchy in the APAC region. This is another demonstration of our commitment and focus to provide our customers and partners with first-class service around the globe”

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts

Vincent Kelly, Head of Marketing

vincent.kelly@solgari.com

 

Nabeel Ahmed – L3 Technical Support Manager, APAC/ANZ

nabeel.ahmed@solgari.com

All-channel analytics: capture the unified data opportunity

Businesses across all industries are identifying a real, pressing and growing need: analytics based on unified conversational channel data. According to a recent Forrester Report, 53% of decision makers surveyed confirmed that they do not have proper visibility into the data required for agents to understand customer context. Firms who can address this challenge will gain the competitive advantage through improved Customer Experience compared to other businesses in their industry.

Combining data across Voice, Video, and digital messaging channels unlocks new insight for Customer Service, Sales and Marketing. Firms who achieve this in a compliant and secure way enable their decision makers to view the business from the same perspective as their end customer: holistically across all touch points and conversation channels, where each interaction is part of a unified user experience.

Speaking from experience

The Solgari team spoke to this point, and this opportunity, at a Power Community bootcamp session in late July. Our Head of Presales, Ben Banks, presented a combined Voice and SMS dataset from Solgari’s all-channel communication solution, brought to life in PowerBI. The result was a powerful and configurable dashboard, surfacing relevant, actionable insight for the running and refinement of inbound and outbound communications.

We showcased the tangible business benefits of a) leveraging one integrated all-channel solution from a single provider such as Solgari, and b) leveraging the resulting unified data to deliver fresh insight. We highlighted combined conversation throughput across Voice and SMS, as well as channel-specific insights such as Voice Call resolution rates and cost of outbound SMS messaging.

Solgari’s all-channel communication solution enables this unified approach to conversational analytics, whether integrated directly into a CRM or via our standalone Webphone solution.

Capture the data-driven opportunity

Gain a clearer picture of how channels interact, identify transition points within the user journey: when do customers escalate from SMS, to Chat, to Voice, to Video? From conversation with an Intelligent Voice Object solution, to a Live Agent? Combined with customer CRM data, what patterns or trends emerge?

When a business can tie a particular buying or conversation journey with, for example, broad age cohort detail, then it can learn and eventually anticipate how best to serve that cohort. Successful organizations will combine this insight with earnest customer success ambitions: with consumers now challenging firms to ‘show me you know me’, it’s not about finding better ways to sell, it’s about identifying the most effective way to solve their problems.

We were delighted to speak at the July Bootcamp event – many thanks to our hosts Power Community. If you or a member of your team would like to learn more about the power of unified all-channel analytics, don’t hesitate to get in touch.

ben.banks@solgari.com

joe.leberte@solgari.com

 

Solgari announces deeper product collaboration across Microsoft Dynamics 365 Customer Engagement

Builds on close commercial and technical integration as part of Microsoft Business Applications ISV Connect Program

Dublin, Seattle –  19th January 2021 – Solgari announced today deeper Microsoft product integration across in-demand customer requirements within both Microsoft Dynamics 365 for Customer Engagement and Solgari All-Channel Cloud Communications for Dynamics 365. Solgari became a Premium Tier Partner in the Microsoft Business Applications ISV Connect Program in January 2020, and subsequently was awarded with membership of the Inner Circle for Business Applications 2020/2021 in July.   

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in Dynamics 365, delivering voice, video, chat, SMS, and social media customer channels on top of integrated contact center, compliant recording and archiving, and analytics and reporting utilities. Today, the solution is used by customers in over 40 countries, including recent co-sell wins with Microsoft as part of the Business Applications ISV Connect Program (Premium Tier) in the US, Canada, Germany, UK, and South Africa across financial services, consumer goods, manufacturing, real estate, healthcare, and education.   

This success has opened other solution opportunities between the companies with this collaboration focused on the following product areas.  

Leveraging Microsoft Channel Integration Framework v1 and v2 – Solgari All-Channel Solution for Dynamics 365 is available across all Dynamics 365 Unified Communications Apps using either Channel Integration Framework V1 or V2 and is already used by companies in several verticals to run heavy customer care, sales, and contact tracing requirements.  

Supporting Microsoft Dynamics conversation intelligence solutions – Solgari is working to allow customer conversations to be presented to Dynamics 365 analytics tools to accelerate continued innovation across the conversation intelligence capabilities already in Microsoft Dynamics 365 for customers.

Producing automated phone surveys for Dynamics 365 Customer Voice – This joint solution will allow Microsoft Dynamics 365 customers to convert Dynamics 365 Customer Voice surveys to phone surveys, using text-to-speech to ask question and write spoken responses back to Dynamics 365. Solgari will also work with Microsoft to establish a scalable joint architecture in response to the demand for customer feedback management and process automation solutions.

“Our vision of allowing our customers have any conversation they want, live or automated, has many applications across Dynamics 365 for Customer Engagement and the Power Platform,” said Vance Harris, CTO at Solgari. “Allowing our customers to use their communications data and our conversational capability within Microsoft conversational intelligence and Customer Voice is an obvious and exciting next step .” 

“Microsoft has a clear strategy of working closely, both commercially and technically, with our leading ISV partners such as Solgari,” added Toby Bowers, General Manager, Business Applications Group, at Microsoft Corp. “This is a great opportunity for Microsoft and Solgari to work even more closely in the development of conversational intelligence and Customer Voice applications, which are in huge demand across customer engagement.”

About Solgari 

Solgari is a  Microsoft Business Applications ISV Connect Partner and also a Business Applications Inner Circle Partner, providing a Full Stack Cloud Communications and Contact Center solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, and multi-channel needs. It helps companies,  to increase efficiencies, meet all related compliance requirements, and to delight customers wishing to engage ion their preferred communications channel.

The solution is provided via three pillars including: Solgari Converse  providing all communications channels; Solgari Automate providing automation across voice and SMS; and Solgari Console  providing all the utilities required to run your communications.

If you are interested in Solgari customer outcomes, please review the application on Microsoft AppSource All-Channel Solution for Dynamics 365.

 

For additional information:
Vance Harris – CTO, Solgari 
vance.harris@solgari.com 
US: +1 855 304 0022 (x 304) 

Rob Hennelly – Head of Product Marketing
rob.hennelly@solgari.com
US: +1 855 304 0022 (x 307) 

Solgari, a Microsoft Premium & Inner Circle Business Applications ISV Partner, announces €4m funding round to invest in global expansion.

Investment to fuel the expanding global collaboration with Microsoft and brings to €8.5m total funds raised to date.

Dublin – 8th September 2020 – Solgari, the provider of the  All-Channel Cloud Communications Solution for Microsoft Dynamics 365, today announced it has completed a €4m funding round with a number of private investors, Enterprise Ireland & GAN Ventures in US, UK and Ireland. The investment in sales, marketing, R&D resources is in response to global demand as companies rapidly shift the delivery of customer care to cloud software solutions that provide unlimited operational flexibility while offering the customer the choice of any channel they wish to use.

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in  Dynamics 365 or simply in any browser, delivering voice, video, chat, SMS and social media customer channels on top of integrated contact center, compliant recording & archiving, analytics & reporting utilities. Today, the solution is used by customers in over 40 countries including recent wins in collaboration with Microsoft in the US, UK & South Africa across financial services, consumer goods, healthcare & education.

The funding news follows the elevation in 2020 of Solgari to the Premium Tier of Microsoft Business Applications ISV Connect Program as well as the  Microsoft Inner Circle of Business Application Partners. Solgari is working with Microsoft sales teams and leading system integrators globally, driving monthly recurring revenues 3 times higher so far in 2020.

The solution delivers the following outcomes for our customers:

“The continued rapid development of our product combined with our global route to market in collaboration with Microsoft has created a fantastic opportunity that we are already grasping with both hands.” said John Colgan, CEO at Solgari. “We are pleased to announce this funding round as we continue our investment in building the leading global all-channel cloud communications ISV.”

“Our vision is to allow our customers converse with their own customers across any communications channel and from anywhere, therefore creating a fully integrated digital experience,” added Vance Harris, CTO at Solgari. “Today, this is the reality for our customers who have heavy customer communications across multiple channels while their agents work seamlessly from home.”

Toby Bowers, General Manager, Product Marketing at Microsoft commented, “Solgari continues to showcase the extent of the opportunity for ISVs in our Business Applications ISV Connect Program. The All-Channel Solution for Dynamics 365 addresses critical customer care requirements, leading to significant customer wins. As a result, Solgari has earned its status as an   Inner Circle, Premium Tier and Global ISV partner.”

David Byrne, Manager, Digital Technologies at Enterprise Ireland added “Enterprise Ireland is delighted with the success achieved by Solgari through its close partnership with Microsoft and the deployment of its advanced communications solution on the Dynamics 365 platform. Enterprise Ireland will look to support Solgari in its further development.”

Solgari was advised by Q Advisors, the leading cloud communications boutique investment bank, in the US, by Primary Access & Research in the UK, and Kagi Consulting, Pat Landy Corporate Finance and Grant & Co in Ireland.

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2 minute video All-Channel Solution for Dynamics 365 or review the application on Microsoft AppSource All-Channel Solution for Dynamics 365 on AppSource.

About Enterprise Ireland

Solgari is backed by Enterprise Ireland, Ireland’s trade and innovation agency. Enterprise Ireland works with Irish enterprises to help them start, grow, innovate, and win export sales in global markets. Enterprise Ireland partners with entrepreneurs, Irish businesses, and the research and investment communities to develop Ireland’s international trade, innovation, leadership, and competitiveness.

For Additional Information:

Tamara Phelan – Head of EMEA

tamara.phelan@solgari.com

UK: +44 808 238 9584 (x 313)

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

AU: +61 1800 728 103 (x 316)

Dan Bozesan – North America Business Development

dan.bozesan@solgari.com

US: +1 855 304 0022 (x 311)

Solgari Achieves the 2020/2021 Inner Circle for Microsoft Business Applications

Solgari is honored by Microsoft for achieving outstanding sales achievement and innovation.

Dublin July 28th, 2020 — Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, has achieved the prestigious 2020/2021 Inner Circle for Microsoft Business Applications. Membership in this elite group is based on customer solution and sales achievements that rank Solgari in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.

2020/2021 Inner Circle members are invited to the Inner Circle Virtual Summits, taking place quarterly between July 2020 and June 2021, where they will have a unique opportunity to share strategy and network with Microsoft senior leaders and fellow partners.

This recognition of Inner Circle for Microsoft Business Applications coincided with Microsoft Inspire, the annual premier partner event, which took place July 20-21, 2020. Microsoft Inspire provides the Microsoft partner community with the opportunity to learn about the company’s road map for the upcoming year, establish connections, share best practices, experience the latest product innovations and learn new skills.

“Each year we recognize Microsoft Business Applications partners from around the world for delivering innovation and driving unsurpassed customer success,” said Cecilia Flombaum, Microsoft Business Applications Ecosystem Lead. “Our Inner Circle members are chosen based on their business performance as well as capabilities as an organization, whether that’s creating IP, developing solutions, or having an industry leading focus on digital transformation. Microsoft is honored to recognize Solgari for their achievements this past year, their dedication to our customers, and their innovation around the Microsoft Cloud.”

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in Microsoft Dynamics 365, delivering voice, video, chat, SMS and social media customer communication channels on top of integrated contact center, compliant recording & archiving, analytics & reporting utilities.

As a Premium Tier member of Microsoft’s Business Applications ISV Connect Program, Solgari is working with Dynamics 365 Sellers & Business Applications specialists world-wide along with the leading Partners & System Integrators. Recent ‘Co-Sell’ wins include deals in the US, UK & South Africa across financial services, consumer goods, healthcare & education.

The key outcomes achieved by our Dynamics 365 customers on the solution include the following:

“Solgari was promoted to the Premium Tier of the Microsoft Business Applications ISV Connect Program in early 2020 and we have since experienced a 3x increase in our Monthly Recurring Revenues as our Dynamics 365 customer wins and deal flow continue to rapidly expand” said John Colgan, CEO at Solgari. “To receive the recognition of 2020/2021 Inner Circle for Microsoft Business Applications is just a fantastic achievement for our team and also reflects the outstanding commitment of Microsoft to partner with innovative ISVs like Solgari that are delivering value add customer solutions across the Microsoft Cloud.”

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

If you are interested in our customer outcomes, please review this 2 minute video Dynamics 365 All-Channel Solution.

For Additional Information:

Tamara Phelan – Head of EMEA

tamara.phelan@solgari.com

UK:      +44 808 238 9584 (x 313)

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

AU:      +61 1800 728 103 (x 316)

Dan Bozesan – North America Business Development

dan.bozesan@solgari.com

US:      +1 855 304 0022 (x 311)