Solgari welcomes Nabeel Ahmed to the business as L3 Technical Support Manager for the APAC and ANZ regions. Nabeel will be responsible for resolving customer issues, working in collaboration with our L1 and L2 Technical Support teams to ensure the highest levels of customer satisfaction and experience with our solution.
Nabeel joins with over 10 years of experience working within the Information and Systems Administration industry with a predominant focus on enhancing customer success. Nabeel has a proven track record in Technical Support roles, working for technology companies such as Hyland and Xcellerate IT in Australia. His hard work has been recognised by his industry peers and colleagues, with multiple awards attained for providing excellent support to partners and customers across the APAC region.
Commenting on his appointment, Nabeel said; “I am thrilled to be joining Solgari and helping to build strong relationships and support throughout the APAC and ANZ regions in this exciting phase of growth. Solgari is now the gold standard for All-Channel Communications Solution across multiple platforms – a true business leader who offers top quality support to all its customers and partners.”
Solgari CEO, John Colgan stated; “We are pleased to announce that Nabeel will be joining the team and taking on this key role within our customer support hierarchy in the APAC region. This is another demonstration of our commitment and focus to provide our customers and partners with first-class service around the globe”
Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.
Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.
If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.
Vincent Kelly, Head of Marketing
Nabeel Ahmed – L3 Technical Support Manager, APAC/ANZ