Turn Microsoft Teams or Dynamics 365 into your AI-powered, omnichannel contact center.
Live in hours, not months
Azure Marketplace
Why Solgari
Solgari is the only contact center built natively for Microsoft Teams and Dynamics 365.
Extending your existing Microsoft investments.
Your employees can deliver exceptional service across all teams, locations and devices without ever having to leave your familiar Microsoft tools.
Delivering value in a matter of minutes.
Download, go live and start improving customer experience from day one without the need for complex integration projects.
Keeping you at the leading edge of AI.
Capture all customer insights in Solgari’s AI-ready database or your CRM and unleash our powerful AI capabilities straight out of the box.
Trusted by organizations worldwide
What we deliver
Engage customers in your familiar Microsoft tools
Connect with customers on every channel
Engage your customers via WhatsApp, SMS, Facebook Messenger, Line, WeChat, voice, email or web chat, all inside Microsoft Teams or Dynamics 365.
Instant availability
Handle customer queries in real time, wherever they are, without switching tools or losing track.
A single solution for agents
Your agents manage every interaction from a single screen, with complete history and context across all channels.
Deliver 24/7 customer care
Automate routine issues
Chatbots and voicebots handle common queries using Generative AI, freeing up agents for more complex issues.
Seamless escalation
When needed, pass queries to a live agent with full conversation history. No repetition or frustration.
Maintain standards of excellence
Deliver round-the-clock support without increasing headcount or compromising on quality.
Solve queries faster with AI assistance
Match queries to the right agent
Route calls and messages based on skills, language or availability for faster resolution and higher CSAT scores.
Augment agents with Copilot
Live sentiment analysis, automatic summaries and AI-recommended actions are built directly into every conversation.
Bridge language barriers
Translate live chat or messaging threads in real-time, enabling seamless service across borders.
Integrate with your CRM
Unite your core business software
Solgari integrates natively with core business software including Dynamics 365, Salesforce, HubSpot and ServiceNow.
Real-time updates in your CRM
The app captures transcription, summary and sentiment of each customer engagement and stores it in your chosen CRM system in real-time.
Access to the Azure Cosmos Database
If you don’t have a CRM system, we provide you with access to the Azure Cosmos Database to log all interactions.
Get instant visibility into performance
Monitor everything in real-time
Track queue activity, call volumes and agent performance across every channel as it happens.
Spot trends before they escalate
Use dashboards and insights to identify service gaps, customer issues or training needs early.
Drive continuous improvement
Empower supervisors with actionable data, metrics, custom reporting and full audit trails of every interaction.
Solgari in Action
See how Solgari powers customer engagement across your organization.
Inbound service
Resolve customer issues at the first point of contact using AI-powered swarming and internal collaboration.
Outbound sales
Drive revenue-generated calls faster with native dialers, keeping sales in flow and boosting connection rates.
Field service
Empower field engineers to resolve issues on-site with Solgari’s mobile-ready Microsoft integration. Resolve customer issues at the first point of contact using AI-powered swarming an internal collaboration.
Subject matter experts
Serve customers in any language with real-time chat translation. Resolve customer issues at the first point of contact using AI-powered swarming an internal collaboration.
