Solgari Empowers BCM One’s Pure IP Enterprise Voice Offering
California, US: July 22, 2025 Solgari today announced a strategic partnership with BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers. This collaboration is set to enhance BCM One’s global enterprise voice offering powering Microsoft Teams, delivering a superior customer experience through Solgari’s advanced communication capabilities.
The Solgari application turns Microsoft Teams or Dynamics 365 into an AI-powered, omnichannel customer engagement platform in hours by bringing voice, messaging, intelligent routing, and AI assistance directly into the Microsoft tools used by millions of businesses across the world.
Through the partnership, BCM One will accelerate the deployment of Solgari’s innovative application as it looks to aims offer cutting-edge solutions to businesses seeking to modernize their customer interaction strategies.
As the only contact center built natively for Microsoft Teams and Dynamics 365, Solgari will ensure that BCM One’s customers immediately experience the platform’s key benefits:
- Extend your existing Microsoft investments: Employees can deliver exceptional service across all teams, locations, and devices without ever having to leave your familiar Microsoft tools
- Deliver value in a matter of minutes: Download, go live, and start improving customer experience from day one without the need for complex integration projects
- Keeping you at the leading edge of AI: Capture all customer insights in Solgari’s AI-ready database or your existing CRM, and unleash Solgari’s powerful AI capabilities straight out of the box
With a commitment to simplifying the intricate, BCM One specializes in the integrations others avoid – bridging legacy systems with modern cloud technologies to create a unified, streamlined communications infrastructure. Every solution is backed by expert guidance and support at every stage, ensuring a smooth and reliable experience for enterprises navigating today’s evolving digital landscape.
“Partnering with Solgari aligns seamlessly with BCM One’s commitment to delivering impactful technology solutions,” stated Michael Nowak, General Manager for BCM One Enterprise Solutions. “By joining forces, we aim to empower businesses to optimize their customer interactions within the Microsoft ecosystem while driving operational efficiency and enhancing customer experiences. This represents a significant leap forward in revolutionizing customer interactions within the Microsoft Teams environment.”
“This valued partnership with BCM One enables us to bring our AI-powered, Microsoft-native contact center solution to even more businesses across North America,” said John Colgan, CEO of Solgari. “Together, we’re enabling organizations to transform how they connect with customers – seamlessly, intelligently, and entirely within the Microsoft tools that are already a fundamental part of their daily workflows.”
Solgari works with brands across more than 40 countries including AMB Sports & Entertainment, LW Theatres, NHS, Mitsubishi Electric, Gauteng Provincial Government, and Mimaki.
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