One connected customer experience 

Solgari AI OmniAgent, powered by Napster, accesses the customer’s Dynamics 365 record, verifies their identity and uses that information to handle their initial enquiry. 

When the customer chooses to speak to a member of staff about another matter, Solgari for Microsoft Teams or Dynamics 365 enables the transfer, retaining the conversation context. 

The result: 

• A great customer experience: Customers get help from AI and can speak to a person when they choose. 

• Fully informed staff: Employees have the relevant customer information and conversation context, available in Dynamics 365 or Microsoft Teams. 

• Critical customer data: AI and human conversations are transcribed, summarised and captured as structured data in Microsoft Dataverse, available to Microsoft Copilot, sales intelligence and customer insight agents. 

Applications across industries 

Customer use cases are progressing towards deployment: 

• Financial services: Verification, routine enquiries and adviser assistance. 

• Government: Citizen enquiries and access to staff. 

• Manufacturing: Product, account and service enquiries. 

• Sports and entertainment: Ticketing, membership and events. 

• NGOs and humanitarian services: Refugee engagement and continuity of support. 

Explore the solution 

The Solgari and Napster collaboration is being delivered within Microsoft’s Frontier Accelerate for Marketplace programme. 

Solgari AI OmniAgent, powered by Napster, is available through Solgari’s applications on Microsoft Marketplace: 

• Solgari for Microsoft Teams: https://marketplace.microsoft.com/en-us/product/solgari.solgari-for-microsoft-teams-final?tab=overview  

• Solgari for Microsoft Dynamics 365: https://marketplace.microsoft.com/en-us/product/solgari.solgari-customer-service-for-dynamics-365?tab=overview  

Please contact sales@solgari.com to explore your use case or arrange a live demonstration.