Dublin, Ireland – 15th October 2026: Following Salesforce and Anthropic’s Claudeforce announcement, Solgari is highlighting how businesses can get more value from their existing Microsoft Teams and Salesforce investments.
Solgari for Microsoft Teams manages customer engagement within Teams, automatically capturing supported conversations as structured information in Microsoft Dataverse or Salesforce. Through its partnership with Napster, Solgari includes the AI OmniAgent for 24/7 customer engagement, with seamless handover to employees in Microsoft Teams when required.
Rather than leaving customer information scattered across interactions, businesses can bring it together in Salesforce for analysis and insight through Claudeforce. This offers the full picture of conversations handled by AI OmniAgents and employees, with OmniAgent conversation capture into Salesforce planned.
From individual conversations to business-wide insight
One conversation helps an employee understand a customer’s problem. Hundreds reveal recurring issues. Thousands can uncover patterns that would otherwise remain hidden.
The benefits reach across the organisation:
Employees gain better customer context, helping them resolve issues faster.
Managers can identify recurring problems, changing customer sentiment and opportunities to improve service.
Leadership teams can understand trends across thousands of conversations and make decisions based on what customers are actually saying.
The wider business gains more value from its existing Microsoft Teams and Salesforce investments.
John Colgan, CEO of Solgari, said: “Businesses already have valuable customer information flowing through Microsoft Teams every day. Solgari captures that information in Salesforce, where Claudeforce can help turn it into better customer service, clearer business insight and more informed decisions.”
Available through Microsoft Marketplace
Solgari for Microsoft Teams is available through: https://marketplace.microsoft.com/en-us/product/solgari.solgari-for-microsoft-teams-final?tab=overview
