CosmoICT deployed Solgari’s AI-powered platform to accelerate B2B sales and retentions of its consumer customer base with agents live inside Teams in minutes. 

TL;DR 

CosmoICT replaced its legacy Smartz Contact Center with Solgari’s AI-native sales engagement platform, going live in minutes with all its agents within Microsoft Teams. Result: faster outreach, richer insights, and national scalability with zero new infrastructure. 

What challenge did CosmoICT face? 

CosmoICT, a leading business process outsourcing partner focused on the ICT Sector, has had MTN SA as its largest partner and client for over 6 years. With rising lead volumes and increasing demand for Teams telephony, its outbound sales model was straining under a legacy contact centre system.  

They needed a faster, scalable way to: 

• Connect with high volumes of SMB and Consumer leads efficiently 

• Operate fully within the Microsoft stack (Teams-first) 

• Capture conversation insights to guide sales effectiveness 

Why did CosmoICT choose Solgari? Solgari offered a native Teams solution that: 

• Deployed in minutes with no new infrastructure 

• Provided AI features like transcription, call summarisation, and insights 

• Integrated seamlessly into CosmoICT Microsoft environment 

Decision criteria: 

• Speed of go-live 

• Operational simplicity 

• AI-powered enhancements without needing new tools 

How was the implementation? 

CosmoICT onboarded all its sales agents directly within Teams: 

• Timeline: Go-live within minutes using Solgari’s cloud-native setup 

• Training: Minimal – agents continued in their Teams workflow 

• Tech footprint: No additional infrastructure required 

What results did CosmoICT achieve? 

• All agents live in Teams with outbound autodialling from day one 

• Thousands of calls placed weekly, driven by lead lists 

• AI summaries and call data now feed into future CRM plans (Dynamics 365) 

• Improved agent productivity and conversation quality without process disruption 

What do CosmoICT say? 

“We’re in the business of helping other businesses get connected,” said Thokozani Nhlapo, CEO of CosmoICT. “Solgari lets us do that faster and smarter. Our sales team now works entirely inside Teams, enriched by AI-powered insights. It’s a strategic enabler as we scale nationwide.” 

What’s next for CosmoICT? 

• Launching Dynamics 365 to centralise CRM and AI-driven decision-making 

• Scaling the Solgari–Teams model to additional regional hubs 

• Exploring omnichannel and AI agent capabilities within Solgari 

Strategic takeaway 

In 2025, integrating sales into core daily tools is a winning formula. CosmoICT’s Teams-native model shows how resellers can boost productivity and trust, without adding tech debt. 

Buyer FAQs 

• How fast was deployment? Less than one hour – Teams integration enabled instant access. 

• What platform did it replace? Smartz Contact Center. 

• What were the benefits for agents? No tool-switching, instant AI call insights, and higher efficiency. 

• Does it integrate with CRM? Yes – Dynamics 365 is next in CosmoICT’s roadmap. 

Ready to scale Microsoft-based sales? 

 Request a demo of Solgari in Microsoft Teams or visit www.solgari.com for more use cases.