We are delighted to announce that Solgari Contact Centre is now live and available on the Salesforce AppExchange, the leading enterprise cloud marketplace. This integration marks a significant milestone in empowering businesses to deliver exceptional customer service within the Salesforce ecosystem.
Salesforce AppExchange is a robust marketplace that offers a wide range of business applications, integrations, and services. As the world’s leading enterprise cloud platform, Salesforce enables organizations to optimize their customer relationship management (CRM) capabilities. AppExchange serves as an invaluable resource, providing businesses with specialized solutions to extend and enhance Salesforce’s functionalities across various domains.
Solgari Contact Centre for Salesforce is a comprehensive cloud-based solution designed to streamline customer interactions and elevate customer service to new heights. By seamlessly integrating with Salesforce, Solgari brings advanced contact center capabilities directly to Salesforce users.
Delivering:
- All communication channels (including Social Media) delivered within the Salesforce CRM interface – no screen-switching or hardware required
- Multiple session handling across all channels and within each channel
- Full Case Management via seamless integration with CRM
- Complete contextual data from previous interactions empowers the Agent to maximise First Contact Resolution and ensure customer satisfaction
- Unified Agent Presence across Solgari endpoints, including our native application for Microsoft Teams (contact sales@solgari.com for details)
- Compliant conversation Recording and Archiving
- Accurate and real-time reporting via a rich and intuitive GUI
- Modern Skills-based Routing to ensure that all-channel enquiries automatically reach the agents best equipped to deliver success
Visit the Salesforce AppExchange listing of Solgari Contact Centre to explore its features and unleash the full potential of your customer service operations.
-ENDS-
For more information:
Conor MacMahon – Global Marketing Manager, Solgari
+447778706103
