The Solgari application turns Microsoft Teams and Dynamics 365 into your AI-powered, omnichannel contact center in hours by bringing voice, messaging, intelligent routing and AI assistance directly into the Microsoft tools used by millions of businesses across the world.

This latest case management integration provides a holistic view of all customer interactions within the HubSpot platform by capturing, in real-time, all conversation data generated on Solgari for Microsoft Teams in the relevant HubSpot account. Through Solgari Copilot, HubSpot users will now have access to powerful AI tools natively within Teams, including automated notes, conversation transcription and summaries, customer sentiment analysis and real time language translation across all channels.

Ed Grant, Chief Financial Officer at Solgari, commented. “We know first-hand that thousands of organizations using HubSpot are looking to extend Microsoft Teams to better serve their customers. By enabling seamless sharing of data between the Solgari for Teams application and Hubspot and unleashing the power of AI, this integration will be a significant leap forward in delivering the kind of experience that customers and agents love.”

With over 300 million active users on Microsoft Teams and a significant number of HubSpot users already leveraging the platform for customer engagement, there is clear market need among organizations looking to streamline their customer interactions all within their daily flow of work.

Solgari is trusted by Microsoft users in over 40 countries, including AMB Sports & Entertainment, comprised of the Atlanta Falcons, Atlanta United FC and other major sporting institutions. The organization is one of many that have benefitted from a single pane of glass within which to deliver exceptional customer experiences while capturing all conversations in their chosen CRM or database.

The Solgari app extends existing Microsoft investments to deliver better customer service across all teams, locations and devices without ever having to leave their familiar Microsoft tools. Available on Azure Marketplace, customers can start improving customer experiences from day one, without the need for expensive and complex integration projects. By pooling all conversation data in a single source, organizations remain at the leading edge of Artificial Intelligence.

Grant added: “Solgari is the only contact center built natively for Microsoft Teams and Dynamics 365. This removes the friction that organizations have felt when trying to pull all customer data into one place.  Now any HubSpot customer extending Microsoft Teams to handle all customer engagement can leverage this advantage.”