Solgari for Microsoft Teams launch

Dublin, Ireland – Monday 23rd May

Solgari, a member of Microsoft’s Inner Circle for Business Applications since 2020, is delighted to announce that our proven and trusted all channel contact-centre-as-a-service (CCaaS) solution is now available as an application for Microsoft Teams. The Teams application is based on Solgari’s solution built on Microsoft Dynamics 365 Customer Service which launched last year.

Solgari for Microsoft Teams brings new capabilities in agent-assisted and automated Customer Service, Sales, and Marketing to millions of active Teams users and their customers.

Solgari for Teams brings additional communication channels for inbound and outbound customer engagement, including SMS, WhatsApp, social media, Voice, and any API-enabled channel. Integrations for globally relevant channels including WeChat and Line are scheduled into the solution roadmap.

Agents can switch effortlessly from internal collaboration with colleagues, to customer and prospect-facing conversations, and with multi-session handling across different channels as standard as well as real-time reporting dashboards. The solution takes advantage of the integration between Microsoft Teams and Dynamics 365 by providing case management capability that writes the relevant communications into the customer entity timelines.

Supervisors and Business Leaders benefit from one golden source of all unified communication channel data, enabling both day-to-day management of their contact centre estate as well as strategic refinement and operational efficiency gains.

Customers benefit from the wide range of industry-specific use cases that Solgari for Microsoft Teams enables, such as patient and family outreach by healthcare professionals, delivery of compliant remote financial advisory services, or post-sale service and support in manufacturing and retail.

Solgari’s strategy leverages Microsoft cloud through the all-channel cloud contact centre solution integrated with Microsoft Teams and Dynamics 365, and specific Microsoft Industry Cloud focus across Financial Services, Healthcare, Manufacturing, Retail and Non-Profit. The solution is available on Azure and supports regional compliance and security requirements and provides a tier-1 carrier service.

Marcel McCann, Solgari CTO, said “Solgari for Microsoft Teams answers the demand from Teams users who want to use the application for customer service and sales, putting Teams at the centre of customer communications. Delivered on Azure and leveraging our Solgari for Dynamics 365 application, Solgari is delivering a scalable and global solution that gives any Teams user access to any communication channel, all contact centre and case management capability to address their own industry use cases. We are delighted to extend our deep integration with Microsoft with this high value, customer focused solution for the modern workplace.”

Ben Summers, Director, Teams & Microsoft 365 Platform Marketing at Microsoft, said “Solgari is taking advantage of Microsoft Azure, Microsoft 365 and Dynamics 365 to deliver a high value add cloud contact centre solution to Teams users. The integration of Solgari with Microsoft Teams offers Teams users an all-channel cloud contact centre solution that rapidly addresses their customers’ sales and support requirements across multiple industries.”

Solgari for Microsoft Teams is available now on Microsoft AppSource as a “preferred solution”, as well as selected ISV partner marketplaces of high relevance for SMB customers globally.

Solgari for Microsoft Teams demonstrates Solgari’s continued commitment to excellence in innovation as an ISV within the Microsoft ecosystem – building on a year of deepening our usage and penetration across Microsoft, including being recognised for Azure IP Co-Sell ready status, the recent migration of Solgari entirely to Azure, and being one of the only communication ISVs included in the Business Application Inner Circle for Microsoft’s FY22.

 

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Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Microsoft Teams, Dynamics 365, and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Teams, Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

Solgari and Velosio announce partnership

Solgari and Velosio are delighted to announce their new strategic partnership. The alliance will enable Velosio’s customer network to quickly benefit from Solgari’s market-leading customer experience CCaaS solution, Converse, as well as reinforce Solgari’s go-to-market reach across the American market. With all configuration in the cloud, go-live in days, and deep integration with Microsoft Dynamics Field Service, Sales, Marketing and Customer Service, Solgari enables businesses across the Velosio customer network to offer effective, productive and enjoyable end user experiences, in a consistent and joined up manner across each of their preferred communication channels, with the right blend of automated self-service and agent assisted outcomes and increased retention benefits for customers.

Commenting on the partnership, Bill Anderson, Chief Marketing Officer at Velosio said, “At Velosio, we carefully select the best solutions to meet the complex needs of our clients. We’re confident in Solgari’s ability to help our clients streamline their communications with their customers through a single solution – in turn, helping their employees become more efficient and productive.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Solgari offers unrivalled speed to value, as our cloud-enabled all channel customer experience technology is proven to deliver measurable business impact in days. We’re very excited to be bringing this opportunity to market with our friends at Velosio, and enabling businesses to meet their customers’ ever-evolving expectations in the Manufacturing Industry; especially within field service, professional services and HVAC companies in the Mid-Market segment.”

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Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

 

Bill Anderson, Chief Marketing Officer, Velosio

insider@velosio.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

About Velosio:

Velosio is a leader in deploying business applications through the cloud and delivering unparalleled client experiences for small and medium-sized businesses, and larger enterprises. One of the largest Microsoft partners in North America, Velosio supports the entire Microsoft Dynamics portfolio, Microsoft Office 365 family, and Azure services. Our solutions portfolio includes ERP, CRM, Productivity, Business Intelligence, and Power Platform with industry expertise and solutions for Professional Services, Field Service, Agribusiness, and Distribution, and extends to NetSuite and Sage. Headquartered in Columbus, Ohio, Velosio serves over 4,000 clients across US and Canada.

 

Solgari and Encore Business Solutions announce strategic partnership

Solgari and Encore Business Solutions (Encore) are delighted with the launch of a new strategic partnership. This move will enable both Solgari and Encore to provide new and additional value-add offerings to their customer bases. This collaboration will leverage their respective technology solutions, services, and competencies to build further value to customers within the Microsoft Dynamics 365 and Power Platform arena.

Commenting on the partnership, Ziad Paracha, Partner & Alliances Manager at Encore Business Solutions said, “The Encore – Solgari partner relationship is a perfect example of successfully collaborating together to bring more value to the table and empower our customers.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Serious Partnerships deserve serious attention, active participation as well as 100% dedication to customer success and customer experiences. We’ve found an excellent match with Encore Business Solutions (Encore) and look forward to demonstrating our combined excellence to mutual customers.”

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Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

Natalie Armstrong – VP, Marketing, Encore Business Solutions

natalie.armstrong@encorebusiness.com

 

About Encore Business Solutions

Encore has been driving efficiency and sustainable success for businesses across North America since 1990. Our customers are treated to an exceptional experience that includes award-winning solutions and strategic services. More than 100 experienced business and technology professionals implement, train, support, and advise customers on the whole range of Microsoft Dynamics 365 and Power Platform solutions.

Adding to the value Encore provides customers is enhanced expertise in custom software development, migrations and integrations, business process improvements, change management and a diverse range of industries.

To learn more about Encore services and solutions, visit www.encorebusiness.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

 

Ana Ceapa joins Solgari as Lead Stack Developer

Solgari is pleased to welcome Ana Ceapa into the Technology team as Lead Stack Developer. Ana will play a crucial role in technology solution delivery, operations support and customer success.

Ana joins Solgari with over 15 years’ experience in software development in companies such as Bank of America and ANAIS Digital. She has developed a wide range of skills working in front and back-end development, mobile development and most recently in financial data streaming applications.

Commenting on her appointment, Ana said; “I am excited to be joining Solgari during this impressive period of growth and am confident that my contributions to technology and support team will help further the success of the company. It will be great to work for a company as ambitious as Solgari.”

Marcel McCann, Solgari CTO added; “We are pleased to announce the addition of Ana to our growing technology and support team. Ana boasts a strong track record in software development, which will help us immensely as we work through the next stages of our product roadmap fulfilment.”

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts

Vincent Kelly – Head of Marketing

vincent.kelly@solgari.com

 

Ana Ceapa – Lead Stack Developer

ana.ceapa@solgari.com

 

 

Solgari announce John Opabola as 3rd Line Technical Support Head for EMEA

Solgari is pleased to announce the appointment of John Opabola as 3rd Line Technical Support Head for EMEA, a key leadership role within our customer support offering.

John joins Solgari with over 20 years of experience working in the IT and Cybersecurity industry, across both in-house and consultancy roles covering Cybersecurity, Data Protection, Cloud solutions, Server and Network Infrastructure, Service Delivery, Network System Infrastructure and Customer Support. He is a respected and recognised expert in his field, holding a vast range of industry qualifications, certifications and awards, including the British Computer Society, Irish Computer Society, Microsoft, Cisco and the Data Management Institute.

Commenting on his appointment John said; “I’m really excited to join Solgari to support and grow our business in EMEA. Solgari has established itself as a true leader in business communications, introducing a cutting-edge solution that provides All-Channel communication and functionality integrated with Microsoft Dynamics 365.”

John Colgan, CEO at Solgari added; “I am pleased to welcome John to the rapidly growing Solgari team at such a crucial time for the business. John brings with him a wealth of experience in the IT industry and will play a central role in providing high-quality customer service.”

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact center, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

Solgari Contacts

John Colgan – CEO

john.colgan@solgari.com

John Opabola – 3rd Line Technical Support Head for EMEA

john.opabola@solgari.com

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Solgari announces the appointment of David McAllister as Lead Project Manager

[Dublin, Ireland – 10th September]

Solgari is delighted to announce the key leadership appointment of David McAllister as our Lead Project Manager, bringing new leadership to our onboarding team, and ensuring that Solgari customers are able to quickly use and benefit Solgari’s market-leading all-channel communication solution suite.

Originally from Scotland and now living in Ireland, David joins Solgari with a wealth of experience in the Cloud/SaaS industry, particularly concerning operations, project management and customer onboardings. David has worked in a variety of start-up and enterprise companies, developing a balanced and structured approach to deliver consistently.

Commenting on his appointment, David said “It is great to join the company at such an exciting time in their growth journey. Looking at where the company has come from and what the senior leadership have achieved so far was one of the deciding factors in choosing to become part of the team here. I am really looking forward to adding my own stamp and helping to support and grow the onboarding teams as we continue to scale even higher.”

John Colgan, Solgari CEO added “We are delighted with the appointment of David at such a pivotal stage in the businesses growth. David brings a clear vision of project management and onboarding as we continue to progress our products to the next level.”

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner, and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform and the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys as an additional service.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

Solgari Contacts

david.mcallister@solgari.com

Follow David on LinkedIn 

Vincent.kelly@solgari.com

Follow Vincent on LinkedIn