Optimise your Digital Investment: Debunking 5 Customer Journey Myths
Given the near-universal trend of consumers transacting and engaging on digital channels, businesses have in turn invested heavily in digital […]
cloud contact center
Solgari and Velosio announce partnership
Solgari and Velosio are delighted to announce their new strategic partnership. The alliance will enable Velosio’s customer network to quickly
The Business Benefits of Unified Comms
It’s no revelation that communications are key to your business success – but that hasn’t made the past two years
The Importance of GDPR and Call Recording
It’s been four years since the General Data Protection Regulations (GDPR) were enshrined into British and European law. Since then,
Fine-Tuning Your Contact Center as a Service with Unified Analytics
How does a holistic approach to your contact centre data turn simple statistics into usable customer solutions?
What are Cloud Contact Centre Services?
If we’ve learned anything in a Cloud-dependant workplace, it’s that the modern business lives and dies by its communications. That’s
