How to bring mobility and uniformity to business communications

In the increasingly fast paced and technology driven business environment, bringing mobility and uniformity to your business communications is key in order to stay competitive. The world of work has become increasingly mobile based and remote work has become a standard practice of many companies across the globe. For this reason, businesses are seeking out communications software which provides multi-location access from all devices yet offer tight security and lower business costs.

With cloud communications, businesses can now connect with clients and colleagues through any device, across all offices and locations. In doing so, cloud based telephony solution providers are bringing mobility and uniformity to business communications, offering a number of clear benefits.

  1. Easier implementation and uniform deployments

Companies that operate globally require a communication solution that provides them with the same scope and quality of services in each of their office locations. Whereas in the past, these companies have had to rely on agreements with multiple vendors and carriers to facilitate global communications, now it is possible to use a single global cloud based telephony service. Cloud based telephony is easier to implement, alleviates expensive implementation costs, removes the need for an on-site communication server (PBX) and adding or removing features becomes very simple.

  1. Efficiency and customer service

The ability to transfer calls seamlessly between locations is imperative for a global business. Cloud telephony solutions offer advanced call forwarding and transfers, auto attendant, call recording, call re-direction, click to call, customer greetings, follow me, hunt groups, virtual personal assistant and more between global offices. This means that users have the ability to transfer or re-direct a call to a location across the other side of the world easily and efficiently thus improving customer service.

  1. Reliability

Above all else, your communications solution needs to be reliable. Using different providers for different office locations will undoubtedly result in varying communications quality and performance. With cloud telephony, lagging response times, delays and interruptions that you may have experienced with old legacy systems are minimised. There are no drops in call performance or functionality for employees working remotely, just one reliable communications service no matter the device or location.

  1. Scale & Multiple Services

As your business grows, you need a communications solution that can grow seamlessly with it. Cloud telephony solutions allow businesses to add all business communications services (Web Collaboration, Contact Centre, IVR & Call Archiving), increase the number of extensions and connect to multiple mobile devices with ease, therefore alleviating difficult implementations synonymous with legacy systems. This essentially future-proofs your business keeping you up to date with the latest features or requirements.

  1. Mobile access to a full scope of features & functionality

When employees are on the move, they need access to the right information and the latest applications across all their devices. By logging onto a cloud telephony solution like the integrated Solgari platform, employees can access all messages, voicemail, call conferencing services and more from just one login location. This leads to simple collaboration between co-workers, streamlining business communications.

Interested in bringing mobility and uniformity to your business?

With cloud based telephony solutions, leveraging communications technology and telephony across multiple devices is simple. Talk to us today to discover how the Solgari cloud platform can empower greater employee mobility for your business and drive business performance.

 

The Rise of Fixed-Mobile Convergence (FMC)

Enterprise communications have certainly changed over the last decade. The working environment has become a lot more fluid. Perceptions are changing on flexible working hours forcing organisations to address their collaboration strategies.

Indeed, employees expect to connect with their colleagues or customers instantly, whether it’s via email, social media, video or voice, on any device, wherever they are. This has forced enterprises to extend the capabilities of their mobile collaboration initiatives to meet these demands. The result is the extensive growth of the fixed-mobile convergence (FMC) market and ultimately the cloud telecommunications market.

Despite being widely discussed in the 1990s and early 2000s, it’s only in recent years that the FMC market has taken off. This is largely down to the increase in video consumption on all types of telecommunications networks. This means FMC is more likely to be successful through cloud telephony software vendors than it was through the traditional voice operators.

Why Fixed-Mobile Convergance?

Decision-making

One of the biggest reasons businesses choose to implement fixed-mobile convergance is the impact it can have on decision-making and output. Mobile professionals can make much more informed decisions if they have immediate access to their company’s overall communications platform. Customer queries can be answered faster and branch offices can collaborate more effectively.

Think about it – if customers and colleagues can reach employees or customers with a single number, no matter where they, they are never out of touch. Employees are increasingly on the move or working remotely, so this ensures a consistent relationship from start to finish. When you introduce WebRTC on top of FMC, employees really have a very powerful communication capability. You can then provide seamless video conferencing across any device with no software requirements.

Access to familiar features

A useful feature of FMC worth noting is that it enables workers to quickly access their familiar desktop phone features, like call transfer, from their mobile devices. If, for example, a call is missed, having one voicemail box means employees spend less time managing multiple answering machines.

Security

Security needn’t be a concern as FMC is designed to extend the security and control of enterprise communication platforms to mobile devices.

Productivity gains

Having all employees using the same communications platform regardless of device leads to significant productivity gains, especially when integrated with other core IT platforms such as CRM systems.

Reduced costs

Finally – and often most importantly – fixed mobile convergence makes financial sense. By employing policies that route mobile through Cloud Telephony and Cloud Contact Centre systems, businesses can significantly reduce telecommunication costs. You gain access to the lowest-cost, negotiated-rate, fixed-line networks.

The future of FMC

Over the next 10 years, tightly integrated fixed and mobile lines using cloud telephony technology will undoubtedly be the main characteristic of networks and services. As the millennial generation enters the workforce, organisations will be put under more and more pressure to adapt to the ‘always on’ flexible working that they have come to expect. This includes communicating across any mobile device at any time of the day.

Businesses will need to look for smarter, more cost-effective cloud telecommunications tools that ensures all of their communication channels are in sync. Fixed mobile convergence ultimately helps businesses facilitate timely responses to customers’ needs, centralise processes and save money – with no added stress.