3 ways to extend Dynamics 365 for complete customer engagement
Dynamics 365 is a strong system of record. For many organisations, that is where it stops. Customer interactions still happen elsewhere. Calls sit […]
Solgari for Teams & Dynamics 365: Built for Microsoft’s AI Business Solutions
At the Microsoft Customer and Partner Solutions (MCAPS) FY26 launch, the direction was clear: AI Business Solutions are now Microsoft’s
Why Microsoft customer engagement is now a strategic priority
Microsoft Teams and Dynamics 365 provide a powerful foundation for collaboration, business processes, and customer data across many organizations. Together with
Why AI-powered customer engagement fails without complete conversation data
AI-powered customer engagement has moved from experimentation to expectation. Executive teams increasingly assume that artificial intelligence will improve customer experience,
Napster and Solgari Partner to Combine Video AI Omni-Agents and Human Service Inside Microsoft Teams and Dynamics 365
New York, 04 February, 2026 – Napster, an innovation company powering the next generation of embodied and agentic AI, has announced
Intcomex Activates AI-Powered Multilingual Support Across Latin America with Solgari
Solgari’s Microsoft Teams–native solution enables seamless engagement across voice, WhatsApp, and SMS in 15 countries. Miami, January 14, 2026 –