Optimise Remote Working with Microsoft Teams
March 2020 brought about an unprecedented global situation both personally and professionally, as the COVID-19 pandemic forced businesses to abandon […]
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Microsoft Teams and Unified Communications: An Overview
While looking for the perfect unified communications solution for your business, you may not have included Microsoft Teams in your
Optimise your Digital Investment: Debunking 5 Customer Journey Myths
Given the near-universal trend of consumers transacting and engaging on digital channels, businesses have in turn invested heavily in digital
The Business Benefits of Unified Comms
It’s no revelation that communications are key to your business success – but that hasn’t made the past two years
The Importance of GDPR and Call Recording
It’s been four years since the General Data Protection Regulations (GDPR) were enshrined into British and European law. Since then,
Fine-Tuning Your Contact Center as a Service with Unified Analytics
How does a holistic approach to your contact centre data turn simple statistics into usable customer solutions?