In the race to keep pace with market expectations, AI is quickly becoming a must-have in order to deliver a modern customer experience.
Here at Solgari for example, our platform brings all customer conversation data together and unleashes the next generation of Artificial Intelligence, enabling organizations to deliver exceptional customer experiences.
At this year’s Microsoft Ignite, the transformative power of AI takes center stage, with the release of five out-of-the-box AI agent applications being a major highlight. This alongside other announcements align with Microsoft’s overarching goal of enabling organizations to leverage AI to boost productivity and collaboration.
By deploying AI-powered solutions, organizations can unlock a range of benefits, including:
- Real-time language translation
- Transcription and sentiment analysis
- Specialized AI agents
- Generative AI for business insights
- Vertical-specific AI applications
The first step to any AI strategy is laying a solid foundation, which requires data. That’s why Solgari’s app captures all customer interactions from every channel in a 360-Degree Data Hub and provides the necessary tools to process and analyze customer interactions, creating a rich data source for AI applications.
