Partner success in action:AMB Sports & Entertainment
Customer profile:
AMB Sports & Entertainment are the operators of Mercedes-Benz Stadium and owners of Atlanta Falcons (NFL), and Atlanta United (MLS).
With over 145 customer service and sales associates using Microsoft Teams and Dynamics 365, AMB Sports & Entertainment are an ideal customer profile for Solgari for Teams.
Challenge:
AMB Sports & Entertainment needed to extend Microsoft Teams to handle full fan engagement across all channels, ensuring it delivered:
Rapid ROI and no complex project setup
Integrated AI assistance out of the box
Unified view of all fan interactions
Solution:
Solgari Customer Engagement for Microsoft Teams was selected and deployed across:
Voice, SMS, WhatsApp, chat, and email
Fully embedded in Teams with Dynamics 365 integration
Single-pane view for all fan contact
Ready in days, no infrastructure needed
For the customer:
200+
2m
First-contact resolution across 200+ events and 2M+ fans annually
Seamless AI-powered service delivery
Maximised ROI from existing Microsoft stack
For the partner:
30%
For the Microsoft seller:
100%
30%
30% of ACV landed on Microsoft quota
Your customers must contend with:
Soaring expectations for AI-powered, on-demand service
Fragmented communications across voice, chat, WhatsApp, email and more
Lost revenue from missed, unlogged, or slow customer interactions
Too many tools. Too much cost and no clear view of the customer
Why Partners Choose Solgari
- Bigger deal sizes: Upsell Microsoft 365 into full CX & AI transformation
- 30% recurring margin: High-value SaaS with real service wrap opportunity
- Faster sales cycle: No integration headaches, deploy in hours
- Built-in AI from Day one: Summaries, sentiment, translation and call assist available out of the box
- Integrated by design: Certified for Teams, Dynamics 365, Azure , and now HubSpot
- Sticky, repeatable business: Your clients won’t outgrow it - they’ll grow with it
Meet Buzz and Amber, your dedicated Sales Coach and Product Specialist
“Mock an objection from a CIO or CFO”
Sure! I will roleplay the persona that you’re looking to engage and test your responses.
“Explain Solgari’s AI roadmap in terms of the impact that it is having on customers.”
Solgari’s AI roadmap is transforming customer outcomes by embedding real-time intelligence directly into the Microsoft stack, including Teams, Dynamics 365, and Azure.
The bottom line for Partners
Solgari isn’t a Teams add-on.
It’s the Microsoft-native customer experience platform that organizations are missing – and partners are now equipped to deliver.
Easy to sell
Fast to deploy
Built to retain
“Our joint aim is to co-develop new features and applications for the solution to enhance our offering, combining Solgari’s impressive technology and boxxe’s expertise in delivering solutions to customers with context.”
Solgari in action
“Solgari for Teams brings all of our communication channels into one central location. Partnering with Solgari and merging the Microsoft stack of Teamsn and Dynamics 365 into a single pane of glass has been key to transforming how we serve fans.”
Devin King, IT Director of Client Services, AMB Sports and Entertainment.
Let’s build the future of customer experience together
Experience communications freedom in action.
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