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Partner success in action:AMB Sports & Entertainment
Customer profile:
AMB Sports & Entertainment are the operators of Mercedes-Benz Stadium and owners of Atlanta Falcons (NFL), and Atlanta United (MLS).
With over 145 customer service and sales associates using Microsoft Teams and Dynamics 365, AMB Sports & Entertainment are an ideal customer profile for Solgari for Teams.
Challenge:
AMB Sports & Entertainment needed to extend Microsoft Teams to handle full fan engagement across all channels, ensuring it delivered:
Rapid ROI and no complex project setup
Integrated AI assistance out of the box
Unified view of all fan interactions
Solution:
Solgari Customer Engagement for Microsoft Teams was selected and deployed across:
Voice, SMS, WhatsApp, chat, and email
Fully embedded in Teams with Dynamics 365 integration
Single-pane view for all fan contact
Ready in days, no infrastructure needed
For the customer:
200+
2m
First-contact resolution across 200+ events and 2M+ fans annually
Seamless AI-powered service delivery
Maximised ROI from existing Microsoft stack
For the partner:
30%
For the Microsoft seller:
100%
30%
30% of ACV landed on Microsoft quota
Solgari in Action
See how Solgari powers customer engagement for different job roles within your prospect’s organisation.
Inbound service
Resolve customer issues at the first point of contact using AI-powered swarming and internal collaboration.
Outbound sales
Drive revenue-generated calls faster with native dialers, keeping sales in flow and boosting connection rates.
Field service
Empower field engineers to resolve issues on-site with Solgari’s mobile-ready Microsoft integration. Resolve customer issues at the first point of contact using AI-powered swarming an internal collaboration.
Subject matter experts
Serve customers in any language with real-time chat translation. Resolve customer issues at the first point of contact using AI-powered swarming an internal collaboration.
What's new
Resources
Drive awareness of the joint offering that your partnership with Solgari can deliver.
- Engage
A concise overview of how we work together to power the next generation of customer experience.
- Engage
Read all about how Solgari works with the Atlanta Falcons and its parent organization, AMB Sports and Entertainment.
- Engage
Are customers asking about AI? This guide provides practical advice on how to turn AI into a pillar of customer experience.
Your channel team
David Marshall
VP Channel
Sales
Conor MacMahon
Partner
Success Manager
Joe Leberte
VP of Sales &
Partnerships
Ernest LaBara
Co-founder &
Chief Growth Officer
