Solgari and R Systems announce alliance to deliver AI powered customer engagement solution to meet market demand

Dublin, Kuala Lumpur, 29th November 2023

Solgari and R Systems are thrilled to announce a strategic partnership, aligning the visionary goals of both companies. With R Systems dedicated to empowering companies by extracting intelligent insights and leveraging data for business success, and Solgari committed to rapid transformation of customer engagement, this collaboration is already bringing cutting-edge solutions to customers in Asia Pacific.

R Systems, driven by its mission to assist businesses in building AI-driven products and offering expertise in machine learning and advanced analytics, complements Solgari’s AI Customer Engagement Solution for Microsoft Teams and Dynamics 365 which allows every employee to be a customer service champion.

Solgari and R Systems are co-sponsoring Microsoft Malaysia’s ‘Leading the Era of AI Summit’ in Kuala Lumpur this week. During the event, we will be jointly demonstrating Solgari AI Copilot, Azure OpenAI-powered generative AI functionality within our Microsoft Teams-certified customer engagement solution, enhancing every customer conversation with real-time sentiment analysis and conversation summary.

Commenting on the partnership, Joe Leberte, Solgari’s VP of Sales & Partnership, said: “At Solgari, our mission is to empower any employee with the tools they need to deliver superior customer service. We believe that the combination of our AI-powered customer engagement solution for Microsoft Teams and Dynamics 365 with R Systems’ expertise in delivering relevant AI industry cases will provide a material competitive advantage to our joint customers in Healthcare, Financial Services and Manufacturing.”

Ganesh Manoharan Gaskin, Country Manager at R Systems commented: “The synergy between our two organizations has undeniably sparked this incredible alliance. With R Systems’ expertise in chip-to-cloud software products, platforms and digital experiences, and Solgari’s stellar AI-powered customer engagement solution, creates a powerhouse commercial partnership to tackle current market challenges and meet soaring demand.”

About R Systems

Leading the charge in AI-powered product engineering, leveraging Azure Open AI Service to specialize in customized AI solutions, system optimization, and seamless integration. The senior tech leaders at R Systems bring a wealth of expertise to digitally elevate your products, employing advanced machine learning techniques for adaptive software and system development. Whether modernizing legacy systems or adding GAI-powered features, we empower offerings to be more effective, intelligent, attractive, and personalized.

About Solgari

Solgari intelligently connects customers to the people and the help they need fast.

Powered by Microsoft AI, extending Microsoft Teams & Dynamics 365 and deployed from Azure in minutes, Solgari for Microsoft Teams enables customers to deliver exceptional, contextual customer service across any of their customers’ preferred channels.

In every conversation, on Voice, SMS, Chat, WhatsApp, WeChat, Social Media and Email: Solgari enables every employee to be a Customer Service champion. Contact us today:

See the Solution in Action: Solgari Copilot for Microsoft Teams: Generative AI Release – YouTube

Purchase on Microsoft Azure Marketplace Today: Solgari for Microsoft Teams on Azure Marketplace

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