Solgari launches new Generative AI Copilot in customer engagement solution for Microsoft Teams

Monday 6th November 2023 – Dublin, Ireland

Today Solgari has launched Solgari Copilot for Microsoft Teams: new generative AI functionality in our Microsoft Teams certified customer engagement solution, developed using Azure Open AI Service, enhancing every conversation with real-time sentiment analysis and conversation summary.

Delivering exceptional customer experience is everyone’s responsibility within an organisation. Solgari’s new Copilot makes every employee using Microsoft Teams more effective in this mission enabling them to remain in their flow of work, addressing customer enquiries and collaborating with colleagues, without ever leaving Teams.

This new AI capability further strengthens Solgari’s unique value proposition;

  • Natively integrated within the entire Microsoft Cloud suite
  • Available today ‘out-of-the-box’ via the Microsoft Marketplace for Teams and Dynamics 365
  • All communication channels including Voice, Chat, email, SMS, WhatsApp, WeChat and other Social Media platforms pre-integrated
  • Every customer interaction is automatically synchronised with your preferred CRM solution inc. Microsoft Dynamics 365 and
  • Maximises the return on your Microsoft Platform investments

Commenting on this announcement, Marcel McCann, Solgari’s CTO, said: “We’re tremendously excited about the release of our new Generative AI Copilot and future AI releases as we continue to innovate rapidly with Azure OpenAI Service, supported through our global partnership with Microsoft.”

See Solgari Copilot in action today via the video below:

Contact today or visit our website for more information or to schedule a conversation with our team.

Solgari is the All-Channel Digital Contact Centre solution fully integrated with Microsoft Dynamics 365 and Teams and delivered from Azure. Solgari is a Global ISV partner focused on delivering speed-to-value contact center solutions that leverage Microsoft’s Digital Contact Center Platform and stand up within hours or days, validated by marquee clients and partners worldwide.

If you are interested in finding out more about Solgari for Microsoft Teams customer outcomes, please visit or  Solgari for Microsoft Teams on Microsoft Azure Marketplace and Solgari for Microsoft Teams on Microsoft AppSource Marketplace.

Scroll to Top