The opportunity will be focused on the recruitment sector where Pump is a Microsoft preferred solution on the AppSource and part of Microsoft’s Business Applications ISV Connect program.
Dublin & London – 12th January 2021 – Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, and Pump, Microsoft ISV partner in the UK, today announced their partnership to address the fast-growing demand for flexible and scalable recruitment solutions.
Solgari works with leading Microsoft partners to bring their carrier, cloud communications and contact centre capabilities to Dynamics 365 customers globally. Colleague Software, as a Microsoft Cloud Service Provider, provides the best-in-class platforms and productivity services for a mobile-first, cloud-first world, which makes them an important strategic partner in the region.
Speaking about the partnership, Ed Grant, COO at Solgari, commented “Colleague Software have a long-standing record of delivering excellence to the recruitment in the UK. With their Pump for Microsoft Dynamics 365 solution, there are fantastic synergies between our solutions that can drive outstanding digital outcomes for recruitment companies. It’s a vertical that Solgari has a lot of experience in and we are delighted to partner with Louis and the Pump team.”
Louis Welcomme, Product Director at Pump, added “Solgari was recommended to us by our friends at Microsoft as the only all-channel communications solution on the Microsoft Dynamics 365 platform. Like ourselves, Solgari is part of Microsoft’s Business Application’s ISV Connect Program, is a Microsoft preferred solution, and is committed to continuously innovating with the best of Microsoft’s technologies – including AI Sentiment analysis of transcribed calls. As both Solgari and Pump sit on the same platform, Solgari can easily be introduced to our recruitment clients, without a need for complex integration or implementation. We’re very much looking forward to working with Solgari.”
Key customer outcomes:
- Available anywhere your users have a device connected to the internet, simply login to Dynamics 365 and start using the D365 All-Channel Communications Solution.
- Transformed customer experience by enabling customers to communicate with the business on the channel of the customer’s choice – chat, SMS, voice, video, social media and messaging tools – while facilitating multiple channels in a single conversation.
- Provide customer and support agents with all of their desired communication channels through a fully integrated solution residing within Dynamics 365.
- Automatic compliance around financial services and privacy regulations such as credit card payments under PCI DSS, which is hugely relevant in the retail industry.
- Record and archive all customer conversations, instant search and retrieval – providing a single data view of all your customers.
- Simple pricing per user per month model vs alternative of using multiple disjointed vendor solutions
About Pump
Pump is built on more than 25 years experience of developing and supporting recruitment ATS and CRM systems at Colleague Software, combined with Microsoft’s revolutionary technological advances and an Agile approach to working in a consultative partnership with customers.
Their vision is to help recruitment businesses delight customers, manage change and continuously improve using the industry’s only platform that has what it takes to build business applications for modern digital transformation – the Microsoft Cloud. Microsoft harmonizes the interests of end users, developers and IT better than any competing ecosystem or platform, empowering your people and organisation to achieve more.
They are part of the Microsoft’s Business Applications ISV Connect program, Pump is listed on Microsoft’s AppSource, and are able to provide Microsoft licenses as a direct Cloud Solution Provider.
For more information, please visit Pump.
Pump & Colleague Software Contacts
Louis Welcomme – Product Director
louis.welcomme@colleaguesoftware.com
About Solgari
Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.
If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2-minute video Dynamics 365 All-Channel Solution.
Solgari Contacts
Dan Bozesan – Head of Sales
dan.bozesan@solgari.com
FR: +353 (89) 231 8439
Rob Hennelly – Head of Product Marketing
rob.hennelly@solgari.com
IE: +353 (87) 766 5234
