Dublin & Chennai – 10th March 2021 – Solgari, Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the Dynamics 365 All Channel Communications Solution, and Hitachi Solutions India Pvt. Ltd, one of the leading Microsoft Dynamics 365 Partners in India, today announced their strategic partnership.
Solgari works with strategic Microsoft partners to bring their carrier, cloud communications and contact centre capabilities to Dynamics 365 customers globally. Hitachi Solutions India is a leader in providing industry solutions based on Microsoft Dynamics 365 Finance & Operations, Microsoft Dynamics CRM, Microsoft Azure and Power Platform. Hitachi Solutions provides its customers with configurable industry solutions.
Speaking about the partnership, Ed Grant, COO at Solgari mentioned “Solgari is working with Hitachi Solutions in UK, Germany, France, Singapore and the US and we are delighted to launch this partnership with the team in India. Through our Premium Tier Biz Apps ISV Connect Partnership with Microsoft, we are working closely with the Indian Dynamics 365 sales team and generating significant potential for our partnership with Hitachi Solutions India.”
Kazutaka Ota CEO Hitachi Solutions India commented “India has a great potential for Omni Channel Customer Service Solutions, our partnership with Solgari will enable us to address this opportunity and deliver enterprise-class Customer Service Solutions to our customers in India.”
Key customer outcomes:
- Available anywhere your users have a device connected to the internet, simply login to Dynamics 365 and start using the D365 All-Channel Communications Solution.
- Transformed customer experience by enabling customers to communicate with the business on the channel of the customer’s choice – chat, SMS, voice, video, social media and messaging tools – while facilitating multiple channels in a single conversation.
- Provide customer and support agents with all their desired communication channels through a fully integrated solution residing within Dynamics 365.
- Automatic compliance around financial services and privacy regulations such as credit card payments under PCI DSS, which is hugely relevant in the retail industry.
- Record and archive all customer conversations, instant search and retrieval – providing a single data view of all your customers.
- Simple pricing per user per month model vs alternative of using multiple disjointed vendor solutions
Businesses in the following verticals use the solution:
- Financial Services
- Retail
- Utilities
- Manufacturing
About Hitachi Solutions India
Hitachi Solutions is a recognized global business application consulting firm and trusted provider of vertical industry solutions built on Microsoft Dynamics, Microsoft Azure, and Microsoft Power Platform. Hitachi provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance using industry leading practices. In India, they have offices in Hyderabad, Bengaluru, Pune and head office in Chennai.
Hitachi is successfully running multiple projects in India while bringing value to its customers with close support from its strategic technology partners. Hitachi Solutions offers Microsoft Dynamics 365 ERP and CRM, eCommerce Solution, Field Service, Loyalty Management Solution, Location Intelligence Solution, Sales Force Automation, Contact Center, Advanced Analytics and Managed Services.
Hitachi Solutions is engaged and offers expertise in multiple industries and business functions. Currently, they have +30 individual developed industry specific solutions, +400 customer references worldwide and +3,000 Microsoft-focused experts. Hitachi Solutions also offers solutions in industries such as Retail, Manufacturing, Professional Services and Financial Services.
For more information, please visit Hitachi Solutions India.
Hitachi India Contacts
Harpreet Singh Rooprai – Senior Director
hrooprai@hitachisolutions.com
About Solgari
Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and delight customers who wish to engage on their preferred communications channel.
If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2-minute video Dynamics 365 All-Channel Solution.
Solgari Contacts
Paul Mulvenna – Head of Asia Pacific
dan.bozesan@solgari.com
Edward Grant – COO
edward.grant@solgari.com
