Unleashing the Power of the Microsoft Teams Contact Centre by Solgari in Partnership with MJ Flood Technology

[Dublin, February 2024] Solgari and MJ Flood Technology are thrilled to announce a strategic collaboration to deliver the Microsoft-certified Solgari Contact Centre solution for Teams, which includes Solgari AI CoPilot for any user.

In the pursuit of enhancing both Customer and Employee Experiences, organisations are channelling their efforts, seeking to optimise the returns on their existing IT investments, particularly on the Microsoft Teams Platform.

Companies that have successfully adopted Microsoft Teams for internal productivity want to extend it with full customer engagement functionality while accelerating their AI journey.

Solgari and MJ Flood Technology are addressing this demand from organisations today, enhancing Microsoft Teams with advanced AI-powered Customer Engagement features that is live within days, delivering a competitive advantage across the Customer and Employee Experience.

Any employee on Teams and with a role in Customer Engagement including customer & field service, sales, specialists, supervisors and back office staff uses the solution across retail, healthcare, financial services and manufacturing.

John Colgan, CEO at Solgari commented; “Customers that have already invested in Microsoft want to get maximum value from their existing investments and they want to take advantage of Generative AI in practical and safe ways. With MJ Flood Technology we have the perfect partner to bring this value add to customers in Ireland”

James Finglas, MD at MJ Flood Technology commented; “As we join forces with Solgari, MJ Flood Technology is excited to pioneer a transformative era for Microsoft Teams Voice. Our collaboration integrates Solgari’s cutting-edge Contact Centre solution, redefining communication efficiency and offering businesses an unparalleled value add.”

Please see the solution in action addressing a customer service requirement of a Taylor Swift concertgoer here.

About MJ Flood

MJ Flood Technology is Ireland’s number-one partner for Microsoft Teams Voice deployment. MJ Flood Technology is highly proficient in deploying Microsoft Teams Voice, showcasing a deep understanding of the platform’s extensive capabilities.

With a skilled team of professionals, MJ Flood ensures seamless integration of Microsoft Teams Voice, enabling organisations to leverage advanced communication features. Their expertise encompasses configuring voice calling, implementing direct routing, and optimising call routing for enhanced productivity. MJ Flood Technology’s proficiency extends beyond basic deployment, encompassing intricate aspects like call management, voicemail setup, and integration with existing telephony systems.

About Solgari

Solgari intelligently connects customers to the people and the help they need fast.

Powered by Microsoft AI, extending Microsoft Teams & Dynamics 365 and deployed from Azure in minutes, Solgari for Microsoft Teams enables customers to deliver exceptional, contextual customer service across any of their customers’ preferred channels.

In every conversation, on Voice, SMS, Chat, WhatsApp, WeChat, Social Media and Email: Solgari enables every employee to be a Customer Service champion. Contact us today: sales@solgari.com

See the Solution in Action: Solgari Copilot for Microsoft Teams: Generative AI Release – YouTube

Purchase on Microsoft Azure Marketplace Today: Solgari for Microsoft Teams on Azure Marketplace

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