Unleashing the Power of the Microsoft Teams Contact Centre by Solgari in Partnership with TD SYNNEX

Solgari and TD SYNNEX are excited to announce a strategic agreement to deliver the Microsoft Teams Customer Engagement solution by Solgari – including the Solgari AI CoPilot – in Europe.

Organisations seeking a competitive advantage are looking to leverage the opportunities to deploy AI within their business to both boost productivity and to bring new and innovative ways to deliver value to their own clients. Customer service and increasing employee engagement are both critical business areas where Generative AI is already delivering significant benefits.

With this announcement TD SYNNEX and Solgari bring a speed-to-value solution that leverages AI to drive significant improvements to both the delivery of exceptional customer service and improving employee engagement, enabling organisations to simply extend the functionality for all their Microsoft Teams users with fully featured AI-powered customer engagement functionality.

Paul Mason, Global Alliance Head at Solgari commented; “Customers want to get maximum value from their existing Microsoft investments and are looking for ways to take advantage of Generative AI in practical and safe ways. Our partnership with TD SYNNEX brings that capability at scale to cloud service providers and their customers simply and rapidly.”

Fred van het Nederend, General Manager Sales Europe at TD SYNNEX commented: “We look forward to extending the benefits of Solgari’s Microsoft Teams Contact Center solution to a broad range of end users through our extensive partner network in Europe. There is currently huge interest in Gen-AI-driven solutions and the Solgari Microsoft Teams Contact Center solution provides an exciting and accessible opportunity for businesses to leverage the benefits of AI in delivering exceptional service to customers and creating differentiation in their value proposition to the market.”


TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We’re an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX’s 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 2,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, AI, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem. For more information, visit www.TDSYNNEX.com or follow us on LinkedInFacebook and Instagram.

About Solgari

Solgari enables every employee to be a customer champion and significantly improves both your customer and employee experience in just days.

Delivered from the Microsoft cloud and live in hours, Solgari for Microsoft Teams and Dynamics 365 provides unparalleled speed to value, removing the risk of a complex systems integration project.

Solgari addresses the key trends driving modern customer engagement:

  • Solgari provides customers with their preferred choice of communication channels
  • Solgari enables every employee to be an integral part of the customer experience
  • Straight out of the box – Solgari unlocks the benefits of Generative AI
  • Solgari extends Microsoft Teams and Dynamics 365 with customer engagement functionality so organisations can get more from their existing investments

Contact us today: sales@solgari.com

See the Solution in Action: Solgari Customer Engagement for Microsoft Teams and Dynamics 365

Purchase on Microsoft Azure Marketplace Today: Solgari for Microsoft Teams on Azure Marketplace

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