Cloud Fusion AI specializes in the delivery of cutting-edge solutions in cloud telecoms, IT support and connectivity.

• Through this partnership, new and existing Microsoft-first organisations will be able to start delivering a better customer experience in hours, not months.
• The speed of delivery means organisations avoid lengthy and expensive implementation projects – and can leverage powerful AI capabilities out of the box.
• This drives immediate ROI for customers with a single view of all customer interactions in Teams leading to first contact resolution, higher customer satisfaction scores and unlimited customer service and sales handling capability.

“Companies across the Middle East have rapidly adopted Microsoft Teams since the pandemic and are now seeking to extend their use cases into full customer engagement,” said Tony Kelly, VP Sales for MEA at Solgari. “Cloud Fusion AI is a leading innovator in the deployment of Gen AI across education, legal, healthcare, and sales organisations in UAE and KSA. This partnership with CloudFusion AI allows Solgari to bring our Teams native contact centre solution to thousands of Teams customers at speed and scale, creating significant ROI for our customers.”

Solgari works with brands across more than 40 countries including AMB Sports & Entertainment, LW Theatres, NHS, Clarion Housing Group, Gautang Provincial Government and Mimaki.

Through Solgari, all customer service channels are delivered pre-integrated into Microsoft Teams, allowing customers to reach organisations through their preferred channel. It also provides advanced self-service capabilities, AI-powered routing and agent assistance as well as an operations and reporting hub that serves as the home for all contact centre operations.

Solgari for Teams integrates natively with core business software including Dynamics 365, Salesforce, Hubspot and ServiceNow allowing our customers capture all their conversational data in their CRM of choice.

Sarah Guerra CEO & Don Wall CTO of Cloud Fusion AI had the following to say on the partnership: 

“We are thrilled to announce our partnership with Solgari, which marks a significant step forward in our shared mission to revolutionize the contact centre experience. This collaboration will enable us to leverage cutting-edge technology to empower contact centre transformation teams, ensuring they are equipped with the tools and solutions needed to thrive in today’s fast-paced environment. We look forward to working together to drive innovation and deliver exceptional value to our clients.”